Transcript IWA Utility Leaders Forum

Zambezi Sun Hotel, Victoria Falls, Zambia
Osward M Chanda
Director –Nwasco
21st November, 2007
EXTENT OF URBAN POOR IN ZAMBIA
11.5 Million
Urban
Rural
70% in low
income/ Periurban area
3.7 Million
Leverage support to areas
with maximum impact –PU
Separation
Regulation/
Executive
Functions WSS
Effective
Institutions
through HRD
Increased GRZ
Spending
on WSS
Institutional Framework
for Water Sector
MLGH
Water
1.Water
Supply
Resources
&
2.Sector Leader
Sanitation
Parliament
Municipality
CU
Private
Zambian
Company
MEWD
Private
49%
participation
on capital
Private
Management,
leasing
etc. contract
Regulated
1
WSS Providers
Urban Pop.:4.9M
Served Pop: 3.3M (67%)
Com. Utilities:10 (90%)
Municipality: 13 (9%)
Private Schemes:6 (1%)
1
Institutional Setup
Municipality
Professional
Providers
Commercialised/PSP
Gives sufficient Independence & Promote Professionalism
Several Commercial Units Allows for Competition
Independent Professional Regulatory Agency
ENABLING ENVIRONMENT THROUGH REGULATION
Gradual tariff adjustment to cost covering levels
Clear Minimum Service Level Requirements with Targets
Support: performance management systems & Recruitment of Magt
Good Management Information System from Utility to Regulator
Commercialise service delivery in the
remaining 22 Local Authorities
Realising that the Difference will be made in
PU areas areas.
Active Involvement of CUs in resource
Mobilisation for investment
Improved Corporate Governance
Addressing the Human Resource issues
Institutional set-up of Regulation
Power and
Responsibility
- Water + Sanitation ACT
- Statutory Instruments
- Minister of Water
- High Court -Appeal
Arbitration
Large
Autonomy
Small size
Lean Structure
-
Statutory not ministerial body
Own budget from fees
Transparent selection of staff
Private sector salaries
Reports to Parliament / MEWD
- Personnel 16
- Fees 2% of provider’s Turnover
- Part-time Inspectors
Licensing of providers / SI
Determine service areas
and key responsibilities
Tools for
regulation
Tariff negotiation
Sustainability and efficiency
Publication of sector
reports
Promote comparative
competition / efficiency
Trust Fund –urban poor Service to the poor
Guidelines on Provision of services
Minimum Service Level
Business Plan
Investment Plan
Tariff adjustment
Corporate Governance
Reporting by provider
Interactive Information System
Baseline data on Urban poor
WSS ACT
1997
11 Indicators for Minimum Service Level (SI)
SI 1 Coverage of Service Area
12 Years / 75 - 90% of Population
SI 2 Drinking Water Quality
4 Years for sufficient testing
SI 3 Service Hours
16-24 h/d continuity, opening of
Kiosk 12h/d, pay stations 40h/w
SI 4 Billing for Services
10 years for 100% metering
SI 5 Client Contacts
SI 6 Water Supply Interruption
and de-blockage of sewer
4 years to response time
targets
Emergency supply after 48 h of
interruption of water supply
SI 7 Pressure in the Network
6 years 7 lt/min Min. Flow
SI 8 Unjustified Disconnection
Compensation Payment
SI 9 Sewage Flooding
Reporting on sewer flooding
SI 10 Quality of Effluent
4 years for tests - programme
SI 11 Support to Public
1 year for 100% metering
Chart 6: Hours of supply
24.0
20.0
16.0
12.0
8.0
4.0
0.0
Min. supply
hrs
Max. supply
hrs
Av. supply hrs
2003
Av. supply hrs
2002
Chart 5: Water Service Coverage
91%
100%
70%
71%
54%
60%
96%
69% average
in 2002/32001/2
31%
40%
20%
92%
84%
80%
30%
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hours
24.0
20.0
16.0
12.0
8.0
4.0
0.0
2002/3
Average
2001/2
Average
2002/3
ALLOCATING RESPONSIBILITIES FOR
SERVICE PROVISION TO THE POOR
Defining service area in the license/
jurisdiction of local authority
Provider remains responsible for
quality and tariffs of other players
(NGO, communities) within licensed
area
Providers have to offer sufficient
adequate outlets Kiosk –
commercialized public stand posts
Extending service delivery into low
income areas is integral part of
investment plan from providers
Over 700,000 Got access
to water between 2003-2007
•Access, price and quality of Water are regulated
•Low Cost Technology
•Community Involvement
•Vendors from Community
•Water Sale by Volume; payment by quantity