Transcript Healthcare Strategy Forum

PR
PMA
DM
ZPZ
Lessons in Procurement and Deployment
Alan Brown
07825 309474
Our Electronic World
And Healthcare?
Our Procurement Experience
• Groups of Trusts in the South Acute
Programme (EDM and EPMA) with HSCIC
• Mental Health EPMA
• Mental Health EPR (London Framework)
• Original RiO in Somerset
• IT outsourcing (both procuring and bidding)
• Rostering
• Managed Print
Our Deployment Experience
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RiO (NPfIT): > 20 deployments
RiO (outside of NPfIT)
IDX (Carecast)
Cerner
EPMA
Mobile working
Visitor Systems
Hints and Tips: Procurement
• Procurement Route?
– DH are dead set against Competitive Dialogue and recommend
Open or Restricted
– Also use Frameworks where possible but watch out for:
• Contract lengths
• Possibility of extensions
• Other suppliers not on the framework or on it through a partner
• Challenges are more common nowadays
• Evaluation criteria?
– Watch out for the cost % if you don’t want cost to be the
overriding factor
– Having a scoring mechanism which can reward for exceeding the
requirement – otherwise can be very little difference
Using Scoring to Differentiate
Exceeds specification
4
Far exceeds requirements
Meets specification
3
Exceeds requirements
Minor deficiency from spec
2
Meets requirements
Significant deficiency from spec
1
Doesn’t meet requirements
No evidence
0
No evidence
Hints and Tips: Deployment
• Why do projects fail in deployment?
– Insufficient emphasis on Transformation
– Poor communication and engagement with clinicians
– Disconnect between procurement and deployment
• Communication is key – local branding = local
ownership
• How do you organise and resource deployment
projects?
– Workstream approach
Hints and Tips: Communication
• Employ a dedicated communications lead
• Go to the services, don’t just talk from afar
• Multiple Channels
•Be open and honest about the down
side
•Create and use a ‘community’ of
Champion users
•Decide on a “brand”
Hints and Tips: Communication
Hints and Tips: Deployment
• Why do projects fail in deployment?
– Insufficient emphasis on Transformation
– Poor communication and engagement with clinicians
– Disconnect between procurement and deployment
• Communication is key – local branding = local
ownership
• How do you organise and resource deployment
projects?
– Workstream approach
Apira Workstream Approach
Apira
Workstream
Approach
Leadership
• Strategic Focus
• Governance
• Programme
Management
• Contract Management
• Supplier Management
Technical
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End User Devices
Networks
Hosting
Servers
Integration
Application
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Requirements
Design
Testing
Support
Transformation
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Benefits
Process Change
Communication
Training
Engagement
Information
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Data Quality
Data Migration
Reporting
Information
Governance
Recent clients
Questions?
• More information?
– [email protected]
– 07831 502 138
– [email protected]
– 07903 704197
– [email protected]
– 07825 309474