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Private Network Transport (PNT)
Service Activation Overview
1. Contract
Signature
Contract Signature
Order Handoff
2. Order
Handoff
3. Information
Gathering
4. Prepare for
Test and Turn-up
5. Test and
Turn-up
6. Life Cycle
Welcome! Now that your contract has been finalized, its time for AT&T to start placing your order(s) for service. The detail in this
table will provide you a visual roadmap of the major milestones for a successful and fully integrated service installation.
Your AT&T Sales Team will have placed your order(s) for service. You will receive an email with the confirmation of your order
placement.
In most cases the information supplied in the order submitted by your Sales Team will be sufficient to progress your order. Your
Provisioning Technical Engineer (PTE) will reach out to you for additional information if required to progress your order.
Information
Gathering
Your PTE will send you a Customer Confirmation Document (CCD) showing the order details. Should your order be for Ethernet
or OCx access then a site survey will be required and scheduled by AT&T. Additional information is available on our
Implementation planner website.
Should you request changes, please contact your PTE immediately.
Your PTE will be your primary contact regarding your PNT order.
Prepare for Test
and
Turn-up
You will be contacted at set points throughout the implementation process regarding touch points, provisioning timeframes and status.
The last communication prior to Test and Turn-up (T&TU) will indicate AT&T is Ready for T&TU. It is important that you contact your
PTE immediately if you will be unable to accept service on the scheduled due date. Please ensure that your site is prepared as required
(i.e. access facilities and equipment) and documented in the Implementation Planner website. We have prepared Site Readiness videos
for you to assist with your preparation process. Billing begins on the day after the AT&T Ready Date. To avoid TT&U delays and billing
issues please watch these videos and have the site ready by the scheduled due date.
Fiber Optic Installs: http://www.youtube.com/watch?v=zRJhLpcdv5M
Inside Wiring: http://youtu.be/V-Kdjtk7WSw
AT&T works together with you during test and turn-up of your PNT Service. Please contact your PTE to advise of any timeline delay.
Test and Turn-up
Life Cycle
Test and Turnup Considerations:
• For PNT Provided and Managed Equipment, your equipment will arrive pre-configured prior to the completion of your service.
• When providing your own equipment, please refer to the Implementation Planner website for additional information.
• For On-Site Installation, a technician will be dispatched at the coordinated time to install your service for you.
• For Tele-Installation, please refer to the Implementation Planner website for additional information.
Your AT&T Sales Team will provide access to AT&T eBill, Performance Reporting, and eMaintenance via AT&T Business DirectSM .
Additionally, upon request, an AT&T representative can conduct the First Bill Review with you to ensure billing accuracy.
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Implementation Planner Website for more information -- http://planner.bus.att.com