Transcript DIVA - Deccan International

What if your CAD Dies?
Brent Finster, Communications
Manager, Contra Costa Fire Emergency
Communications Center
and
Raj Nagaraj, VP Engineering,
Deccan International
What if your AD Dies? CAL NENA January 29, 2007
CCRFCC/Deccan International
Overview
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Background
The challenge for a CAD backup system
Partial solution: BARB – Run Card Builder
BARB as backup system: Limitations
Solution – DiVa (Dispatch Validator)
CCFECC experience with DiVa
Applicability to other comm. centers
What if your CAD Dies? CAL NENA January 29, 2007
CCRFCC/Deccan International
Deccan International
• Decision Support Tools For Fire & EMS
• Address Strategic and Real-time needs
• Strong in both analytical and Fire/EMS
field experience
• Ten years in business
• 90+ clients in U.S and Canada
• Turnkey approach
• www.deccanintl.com
What if your CAD Dies? CAL NENA January 29, 2007
CCRFCC/Deccan International
Contra Costa Regional Fire
Communications Center (CCRECC)
What if your CAD Dies? CAL NENA January 29, 2007
CCRFCC/Deccan International
Contra Costa Regional Fire
Communications Center (CCRECC)
• Multi-agency fire & EMS Dispatch Center
• Six agencies
• Thirteen cities/towns
What if your CAD Dies? CAL NENA January 29, 2007
CCRFCC/Deccan International
Background
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Contra Costa County Fire contracted for
a new CAD System with TriTech
Contract included Deccan products
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BARB (Run card builder)
CAD Analyst/ADAM (Station location
analysis)
LiveMUM (move-up recommendations)
What if your CAD Dies? CAL NENA January 29, 2007
CCRFCC/Deccan International
Background (Cont’d)
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Previous CAD used static run
progressions based on Fire Station
Location
What if your CAD Dies? CAL NENA January 29, 2007
CCRFCC/Deccan International
Background (Cont’d)
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Backup system was printouts from the
old CAD system
What if your CAD Dies? CAL NENA January 29, 2007
CCRFCC/Deccan International
Background (Cont’d)
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TriTech CAD recommends Closest
Resources using GPS/Automatic Vehicle
Location
No opportunity to evaluate both static
run orders and AVL closest resources
with CAD
Committed to go with closest resources
What if your CAD Dies? CAL NENA January 29, 2007
CCRFCC/Deccan International
Requirement
• Backup system that would allow for a
dispatcher to evaluate the static run
order (just as if all closest resources
were in their home stations) if the CAD
or AVL sub-system were to fail
• A tool to validate AVL based CAD
recommendations
What if your CAD Dies? CAL NENA January 29, 2007
CCRFCC/Deccan International
BARB
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Box-Area Run Card Builder
Automates Building of Static Run Cards
Station Orders or Unit Orders
Run Cards can be imported into CAD
Running Routes using BARB
Run Cards for Special Events
Street QA Utility
What if your CAD Dies? CAL NENA January 29, 2007
CCRFCC/Deccan International
BARB For Disasters
What if your CAD Dies? CAL NENA January 29, 2007
CCRFCC/Deccan International
BARB As Backup System:
Limitations
• BARB Export to Excel
• Too cumbersome
• 65,000 rows and 78 columns! Phew!!!
What if your CAD Dies? CAL NENA January 29, 2007
CCRFCC/Deccan International
BARB As Backup System:
Limitations (Cont’d)
• Non-dispatcher friendly
• Slow processing of large amount of data
• Unable to run on dispatcher work station
• Non-user friendly - does not allow wrong
street spellings
What if your CAD Dies? CAL NENA January 29, 2007
CCRFCC/Deccan International
BARB As Backup System:
Limitations (Cont’d)
• Next Idea
• Access rather than Excel
• Contact to Deccan to build a front end
for BARB
• Directly enter a location for search
What if your CAD Dies? CAL NENA January 29, 2007
CCRFCC/Deccan International
Solution: Dispatch Validator!
• Use BARB output to DiVa to make it more
dispatch friendly
• Make data processing faster
• Make it available to run on dispatcher
stations
• Permit wrong street spellings
• Incorporate the functionality of BARB
with user-friendly GUI
What if your CAD Dies? CAL NENA January 29, 2007
CCRFCC/Deccan International
DiVa Features & Capabilities
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Can be run on dispatcher work station
Call processing time is faster using DiVa
Allows a one-click zoom to the address
provided
Allows wrong street spellings
Alias can be set up for street names
What if your CAD Dies? CAL NENA January 29, 2007
CCRFCC/Deccan International
DiVa Features & Capabilities
(Cont’d)
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Allows for abbreviations and short
forms for street names
Allows for road network validation
Takes into account one-ways, road and
bridge closures, dead ends
Provides for an electronic back-up book
What if your CAD Dies? CAL NENA January 29, 2007
CCRFCC/Deccan International
DiVa Features & Capabilities
(Cont’d)
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Displays cross street names and other
major arterials so a user can get good
reference of the zoomed in location.
What if your CAD Dies? CAL NENA January 29, 2007
CCRFCC/Deccan International
DiVa Experience At CCRECC
• DiVa In Use
What if your CAD Dies? CAL NENA January 29, 2007
CCRFCC/Deccan International
DiVa Experience At CCRECC
(Cont’d)
1. CAD Backup – eliminate shelves of
paper
2. Fire Prevention – 1st due areas
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Insurance Company inquiries
3. Incident operations in the field
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Communications Support Resource
What if your CAD Dies? CAL NENA January 29, 2007
CCRFCC/Deccan International
DiVa Experience At CCRECC
(Cont’d)
4. As pick lists for disaster response and
area wide resources not capable with
CAD
What if your CAD Dies? CAL NENA January 29, 2007
CCRFCC/Deccan International
Applicability To Other Comm.
Centers
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All Comm. Centers need CAD backup
AVL or Not, CAD backup needed
Backup books too unwieldy
Map based software enables instant lookup
Address verification capabilities vital for fast
lookup
• Unit orders facilitate direct dispatch validation
What if your CAD Dies? CAL NENA January 29, 2007
CCRFCC/Deccan International
Questions
What if your AD Dies? CAL NENA January 29, 2007
CCRFCC/Deccan International