Transcript Food Pantry Best Practices

Food Pantry Best Practices
March 28, 2014
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Overview
– Back to Basics
• Online Ordering
• Scheduled Appointments
• Produce/SHFB Products
– Monthly Reports
– Clients and Hours and Intake (Oh my!)
– Pantry Set up
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Back to Basics
Online Ordering
– Order 2 days prior or before 12 the day prior
– Double check the orders
• Did you order a quantity you can handle?
• Did you “submit” the order?
• Did you know you can click on the item# for more
details?
– If you don’t want an item—DO NOT remove
number or zero out
• Delete the entire line.
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Back to Basics
Scheduled Appointments
– You are given a specific time
– Unable to make your appointment?
• Let us know. We are willing to work with you.
 Best Practice
• Have your shopping/order pick up day closer to your distribution day
Authorized Shoppers
– Must be authorized to pick up food orders, produce
market, and shop
• Must attend Agency Orientation (1st & 3rd Friday from 10-11)
• Letter, on agency letterhead, signed by agency’s supervisor
– Keep an eye on your helpers
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Back to Basics
Food from SHFB
– Produce Days
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Tuesdays & Wednesdays @ SHFB 7:30-8:30 & 12:30-1:30
Thursdays in San Jose, Salvation Army 8-9:30
Mondays in Daly City, Jefferson Elementary 9-9:45
Mondays in Half Moon Bay, Cetrella Restaurant 12-12:45
– Grocery Rescue
• Produce, Dairy, Meat, Bread
– Take enough to feed your clients
– Unique Items
• Provide clients with a variety.
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Monthly Reports
• Due Date: 7th of every month
• Before sending:
– Check for significant change in numbers
– Ensure you report is the unduplicated number
• Collecting separate numbers
– Seniors, Adults, and Children
• Grocery Rescue
– Very important to turn in on time!
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Clients and Hours and Intake (Oh my!)
Hours of Operation
– Are your hours posted?
– Depend on Food Connection?
• Let your community know you are available
– Take your clients lives into account
• Not sure? Do a client survey
• Many folks in need of food are employed
– Fridays, Saturdays, and Sundays are badly underserved in
many communities. Try to fill the gap!
Hours Changed?
– Contact your Agency Relations Manager!
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Clients and Hours and Intake (Oh my!)
When Clients Enter
1. Make the client feel welcome – Wal-Mart
Greeter concept
2. Serve clients promptly or provide reason for
waiting time
3. Have a comfortable place for clients to sit
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Clients and Hours and Intake (Oh my!)
Interview
– Keep it friendly
• Sitting next to them vs. across
– Keep the tone positive
• “I just need to get some information to help us do
our job better”
– Ask for necessary information
• Don’t collect: SSNs or Driver’s License #s
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Clients and Hours and Intake (Oh my!)
• Information you need:
– Name, address, phone number
– Count of number of people in household
– Do they fall under the income guidelines?
• Self declaration is the requirement
• Other questions to ask:
– Have you heard of CalFresh(food stamps) do you
know if you are qualified?
– Do you have children under the age of 5?
• Are you receiving WIC benefits?
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Clients and Hours and Intake (Oh my!)
Always Remember:
• Equal Service to All
– Civil Rights: not denying a
person food based on their
race, color, national origin,
sex, age, disability
– USDA Partners: Civil Right
Poster must be posted
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Clients and Hours and Intake (Oh my!)
Always Remember:
• No Bartering
– Requesting clients to do this before receiving this (food)
• No Proselytizing
– Pray with us before receiving this food
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Pantry Set Up
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Pantry Set Up
Food Safety
– Always keep food off the ground
– At least a pallet high
– Milk crates work great as well
Check for rodents
– Be cautious of using pesticides
– Traps / non-toxic chemicals are best
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Pantry Set Up
Food Safety Cont.
• Pet food kept separately
• Food preparation is not allowed
– California State Food Safety Certification
• Available online for $10
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Pantry Set Up
Do you have refrigerators and freezers?
• Important, now, more than ever
– Temperature Logs
Safeway coming on board
• Your opportunity to grow with us- together
we can do more
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Pantry Set Up
Client Choice
• What does it look like?
– Respects dietary needs
– Reduces waste
– Empowers clients
– Provide variety
– Helps move those
“odd” items
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Together We Can Do More
Questions?
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