Transcript 投影片 1 - 電子治理研究中心 | Taiwan E

Taiwan E-Governance Research Center
Electronic Governance
in TAIWAN - Practice & Research
Dr. Naiyi Hsiao 蕭乃沂
Associate Professor, Dept. of Public Administration
National Chengchi University
Director, Taiwan E-Governance Research Center
[email protected]
Asia-Pacific Internet Research Alliance 9th
APIRA, Macao, August 9-10, 2012
Taiwan E-Governance Research Center
Profiling E-Gov in TAIWAN
• Since 1996, Taiwan has taken
the lead in investment for “EGovernment infrastructure
with a global view”.
• In World Economic Forum
Network Readiness Index
(WEF NRI), Taiwan has
earned excellent reputation in
government usage and
readiness.
Taiwan E-Governance Research Center
From e-Government to e-Governance
Efficiency & Effectiveness
Device
e-Governance
Web2.0
driven
Pervasive
Services
Online Service
Infrastructure
Development
Development &
Penetration
Stage 1
Portable
devices
Network
Clustered,
Wireless
Proactive,
Broadband
Integrated, Transparency Trustworthy
and Non-stop Application
Interoperable Accountability Services
& Interactive
Participation
Services
Stage 2
eGovernment
eGovernment
3-year Program Program
1998-2000
2001-2004
Web 2.0
Applications
Stage 2.5
Stage 3
Stage 4
E-Taiwan
eGov Program
2003-2007
U-Taiwan
eGov Program
2008-20011
Intelligent Taiwan
eGov Program
2012-2015
Taiwan E-Governance Research Center
Taiwan E-Governance Research Center
Taiwan e-Vision
e-Governance
Better
Transparency
•Information
Integration
•A Single Portal
e-Services
Better
Accountability
•Performance evaluation
•Information disclosure
•Process disclosure
•Public supervision
e-Administration
Effective
Government
Better
Policy Making
•Listen to the public
•Policy disclosure
•Public participation
e-Participation
Taiwan E-Governance Research Center
Stage 4 e-Government in Taiwan
Target Users
Citizen
e-Gov DNA
Device
Portable Devices:
smart phone、PDA
phone、etc.
Business
/ NPO
Better Governance
Information Reform
Innovative Service
Performance Management
Network
Wireless Network：
Wi-Fi、WiMAX
Sector Service
Proactive Service
Government
Employee
Application
Web 2.0 Proactive
Services
Seamless Service
Citizen-Centered
Service
Taiwan E-Governance Research Center
Research Projects at TEG
Innovation &
Development
Performance
& Impact
Equal
Participation
• The vision of E-Governance in 2020 Taiwan: An Application of Scenario Planning
• Adaption of E-Governance Relationship
• Boundary-Spanning Service Integration under E-Governance: Evaluation of Case
• Evaluation of G2G Initiatives and Integrated Cross-Boundary Services under E-Governance
• Electronic Cross-Boundary Governance: Services Information Convergence, Integration and Challenge of Five
Metropolises in Taiwan
• Research of Important Public Issues and Public Opinions Tendency Analysis
• The Empirical Study on the Semantic Mechanism of Online Public Opinions
• Constructing and Evaluating an Assessment Framework for E-Governance
• G2G, G2E, G2B, G2C, G2A , G2D and local government
• Performance of E-Governance Measured in Local governments
• Overall Evaluation for E-Governance Programs
• A Study on Government IT Workforce and Budgeting Management: Status Quo, Challenges, and Solution Adaption of EGovernance Relationship
• The Configuration Management of IT Personnel in Government
• Methods for Costs-Benefits Analysis on E-Government Projects
• E-Governance and Government Reform: Strategies for Adapting Government Supply to Citizen Demand
•Transparency in E-Governance: FOI in Governmental Websites
•Constructing and Evaluating an Assessment Framework for E-Governance for G2A, G2D
•Web2.0 and the Realization of E-Governance: An Evaluation and Experimentation on the National Policy
Think Tank Online
•An Experimental Research on E-Governance and User Behaviors on Web2.0 Social Networking Sites
•E-FOI Rule-making: An Application of Online Deliberation
•Public Participation in E-Governance: Analysis of Major Environment Impact Assessments
2008
2009
2010
2011
Taiwan E-Governance Research Center
Innovation and Development
We focus on:
And find:
•e-governance visions
•e-governance
relationships
•cross boundary
governance
•online opinions
•Transparency, Accountability, Participation
and Effectiveness are visions for egovernment in the future.
•Government should acknowledge different
demands from different e-stakeholders and
adapt appropriate e-policy.
•Law, privacy, security and support from
leader are key issues for cross boundary
governance. In addition, data integration, risk
and responsibility, and trust between
organizations also play important roles.
•Acknowledging the crucial role to social
media for shaping opinion, we conducted a
pioneer research on blog and tried to trace
online public opinion tendency.
Taiwan E-Governance Research Center
Performance and Impact
We focus on:
•Constructing and evaluating e-government performance including
G2G, G2E, G2B, G2C, G2A, G2D and local government
•IT Workforce and budget management in governments
And find:
•We had constructed indicators to measure e-performance including:
G2G
G2E
G2B
G2C
G2A-D
G2A-I
G2D-D
GDD-S
Main dimensions
6
3
3
3
3
3
5
4
Indicators
11
36
32
26
21
23
12
11
•Core abilities of civil servants include technology management, business functional skill,
interpersonal skill and technical skill.
Taiwan E-Governance Research Center
Equal Participation
We focus on:
And find:
• Transparency
• FOI in governmental
websites
• Web2.0 application in egovernment
•The Freedom of Government Information
Law was enforced in 2005 and regulate all
government to share official information to
public.
•Most governmental websites have
provided citizens to download official
documents and applications directly.
•We conducted and quasi-experiment in
Facebook and discover to establish
constructive policy dialogue on social
networking sites, government can take a
clear policy standpoint and provide
information actively but should avoid try to
lead atmosphere of discussion.
Taiwan E-Governance Research Center
Taiwan E-Governance Research Center
What we’ve been doing in 2012
International Collaboration and Foresight
• Towards a New Business Model and
International Collaboration for Taiwan EGovernance Research Center (TEG)
• Forecasting Internet Society: World
Internet Project (WIP) Survey in Taiwan
and International Comparison
• Foresight Research on E-Governance and
Digital Convergence
Taiwan E-Governance Research Center
What we’ve been doing in 2012
Transparency and Information Sharing
• Information Sharing and Co-Prosperity:
Open Government Data and its AddedValues
• The Last Mile toward Responsive
Government: Value-added Applications of
Data in Government Citizen Relationship
Management (CRM) System
Taiwan E-Governance Research Center
What we’ve been doing in 2012
E-Governance and Social Media
• New Perspectives and Strategy of
Government Marketing Using Web 2.0
Social Media
Cross Boundary for E-Governance
• Cross-Boundary Electronic Governance:
An Assessment Framework for Service
Delivery
Taiwan E-Governance Research Center
TEG keeps pursing the
Synergy among
• Research on theoretical and practical
issues for E-Governance
• International collaboration and
participation
• Hosting international & domestic
conferences, workshops, etc.
• Knowledge networking platform, e.g.,
websites, e-newsletters
Taiwan E-Governance Research Center
Thank you for listening
Welcome to Taiwan