Transcript Document
INCIDENT REPORTING Suncoast Area 7/17/2015 1 PURPOSE 7/17/2015 Review Suncoast Region Operating Procedures Define Critical Incidents & Reportable Incidents Convey How & Where to Send Incident Reports 2 Critical Incidents Reporting Procedures 7/17/2015 Oral Report to APD by telephone or in person within ONE HOUR of becoming aware of the incident. Immediate Notification of WSC Follow-up with an APD Incident Reporting Form immediately but no later than the next business day. Whenever possible, Incident Reports should be completed electronically at www.fccflorida.org 3 Critical Incidents Include: 7/17/2015 Consumer Death Sexual Misconduct Missing Child Adult Adjudicated Incompetent Media – an unusual occurrence that may result in unfavorable media attention 4 Consumer Death 7/17/2015 Death of a person receiving services from an APD operated, licensed or contracted provider, MW provider, or ICF/DD that occurs or allegedly occurs due to an accident, act of abuse, neglect or other unexpected incident. Deaths must be reported within ONE HOUR of becoming aware of the death. During normal business hours, contact Medical Case Management After normal business hours, contact the after hours designee. 5 Sexual Misconduct 7/17/2015 Any sexual activity between a provider and a Consumer, regardless of the consent of the consumer, or incidents of nonconsensual sexual activity between consumers. 6 Missing Child or Adult Adjudicated Incompetent 7/17/2015 The unauthorized absence or unknown whereabouts of a minor or an adult who has been adjudicated incompetent who is receiving services from an APD operated licensed or contracted provider, MW provider or ICF/DD. 7 Media 7/17/2015 An unusual occurrence or circumstance that may bring unfavorable attention to APD or our contracted providers. 8 Procedure for Missing Children or Incompetent Adult Immediately call local law enforcement and ask the officer to: 7/17/2015 Take a report of the missing child/adult Assign/provide a case number Provide a copy of the missing person report when available If a missing person report is not taken document name of the officer/agency & speak to the appropriate Watch Commander Immediately afterward notify APD and provide the above information 9 Reportable Incidents 7/17/2015 Must be reported within One business day by completing an APD Incident Reporting Form Must be completed by person initiating the report Fax, electronically mail or personally deliver to the Area Triage Specialist. Provide immediate notification to the person’s WSC. 10 Reportable Incidents Include: 7/17/2015 Altercations – resulting in law enforcement contact Consumer Injury requiring medical attention in an urgent care center, emergency room or physician office setting Consumer Arrest Missing Competent Adult – > or < 8 hours depending upon the person’s capacity Suicide Attempt Other (Specific to the Suncoast Area) 11 “Other” Reportable Incidents Include: All Baker Acts All Unplanned Hospitalizations including visits to the Emergency Room or Urgent Care Centers All Medication Errors 7/17/2015 Medical Case Management Medication Error Form All Arrests of provider agency employees & independent providers 12 Where Do I Find the IR Form? Go to www. fccflorida.org Left click on any of the yellow counties for the Suncoast Area (SC) Left click on Incident Report Form SCR1105 Submit electronically using Adobe Reader Remember to print the report for your records & the WSC before transmitting your report Handwritten Incident Reports must be legible and are to be faxed to Linda Henderson, Triage Specialist at (813) 2334307 Any questions about incident reporting should be directed to Ms. Henderson at (813) 233-4334 or via email at [email protected] 7/17/2015 13 What Happens with the Incident Report? Logged into a database, Triaged by Triage Specialist Forwarded to appropriate APD Staff for follow-up: 7/17/2015 Helene Coutu, Special Services Ken Winn, Behavior Analysis Rick Robertson, Residential Services Laurie Harlow, Administrative Processing 14 APD Risk Management functions: Review Incidents Ensure necessary follow-up including: 7/17/2015 Direct intervention Technical assistance Initiation of a provider corrective action plan Enter final results into a database for analysis of patterns & trends of critical/reportable incidents 15 KNOWLEDGE REVIEW 7/17/2015 What types of incidents are classified as critical incidents? How soon must critical incidents be reported? If a critical incident occurs after normal business hours or on a weekend who is the incident reported to? Who else must be notified? Oral reports must always be followed up by an _________________? 16 KNOWLEDGE REVIEW (continued) 7/17/2015 What are some types of reportable incidents? What reportable incidents are classified as “Other”? Where can you find the Incident Report? What do you do prior to submitting the report? 17 7/17/2015 _____________________________ _____________________________ _____________________________ _____________________________ _____________________________ _____________________________ _____________________________ _____________________________ _____________________________ 18 7/17/2015 _____________________________ _____________________________ _____________________________ _____________________________ _____________________________ _____________________________ _____________________________ _____________________________ _____________________________ 19 7/17/2015 _____________________________ _____________________________ _____________________________ _____________________________ _____________________________ _____________________________ _____________________________ _____________________________ _____________________________ 20