Transcript iGS arrivals by lorry

Conference „Virtual Library“
In Brüssel 16th October 2002
Mr. Kari Lämsä
[email protected]
Cable Book Library
Helsinki City Library, Finland
Lasipalatsi Film and Media Centre
(Glass Palace)
• built in 1936
• owned by the City of
Helsinki
• renovated in 1998
• funded by EU Urban
Pilot Project
• about 1,5 million
visitors per year
• 4500 m², about 20
leaseholders
•platform for new technological
innovations
•meeting point of all kinds of people
Culture and Entertainments
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European cinema
Book on Demand
Helsinki Festival
TV studios
cafés, restaurants
multimedia shops
• cultural events
• changing exhibitions
Information offices
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Youth Information Centre
Culture Info + ticets
Europe Information
Information for Swedish
speakers
• Health and Social
Services Info
• City Library
• Information events like
”files open”
located in the heart of Helsinki, between railway and bus stations
lobby of the cinema
• there are many free touch
screen Internet kiosks
everywhere in the building
• kiosks are used always
when the Glass Palace is
open
• digital info-points
• most information offices
have also public internet
Cable Book Library
• founded in 1994 at the old
cable factory
• one of the 37 Helsinki City
libraries
• specialized in Internet and
IT services
• operated in Lasipalatsi since
1998
• 300 m² + lobby
• opening hours Mon-Thu 10 -22,
Sat-Sun 12 – 18
• staff 11 persons
• customers over 1000 per day
• selected collection
• 120 magazines and newspapers
• 21 workstations for customers
• furniture movable and easy to
convert
• e-mail computers in the joint
lobby
when the library is closed, the lobby functions as the Glass
Palace's joint common room
the lobby's furniture packed inside the library
• all furniture are equipped with wheels that can be locked
• for two to three persons it takes about fifteen minutes to move
the furniture and start the computers
• the lobby ready, computer times will be given when the library opens
• in magazine shelves of the lobby you will find newspapers and general
magazines
• the library is 60 metres long
and five metres wide
• workstations are bounded by
shelves to a separate area
• the use of mobile phones and
noisy behaviour are forbidden
at the workstations
• there is plenty of space for
photos and other materials at
the multimedia computers
• the building's conservation as a
hindrance
Table elements can be connected in many ways, the elements are
connected with quick latches
Staff
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Library Manager
IT Librarian
3 IT Specialists
3 Library Assistants
Apprenticeship Student
2 persons undergoing nonmilitary service
• students as covers
• the average age of the staff
is about 30 years.
• work in three shifts
• ”everybody does everything”
• trains staff from other
libraries
• participates in further
education and updating
training plus various courses
• involved in many projects,
e.g. internet
Collection
• non-fiction:
– media
– travel books
– IT and Internet
– film and photography
– comics
• cd-rom
• dvd
• newspapers and
magazines
• databases
Themes of the magazines:
• IT and internet
• image processing and
publishing
• media
• film
• photography
• music
• comics
• travel
• lifestyle magazines and
general magazines
Software and Equipments
• Windows, Macintosh and
Linux
• Office
• image processing
• editing and publishing
• slide scanners, photo
scanners and flatbed
scanners
• greyscale and colour printers
• licenses for various
databases, encyclopedias
and dictionaries
• automatic deletion of
temporary files and caches
• customers can also connect their
own laptops to the library network
• the network is protected by a
firewall and virus protection
• especially popular among students
and freelancers
• wireless connection enables the
use of internet even in the joint
terrace of the library and the café
Customers
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0ver 1000 customers per day
immigrants and foreigners 40 %
16-30 age 60 %
percentage of females 40 %
percentage of students 40 %
groups learning to use Internet,
e.g. unemployed, adult students,
immigrants
How often do you go to a library?
40
35
30
25
20
15
10
5
0
%
daily or
almost
daily
1 to 2
days a
week
2 to 3
about less often
times a once in a
month month
How important is the help of the staff in the use
of workstations and web services?
60
50
40
30
%
20
10
0
I manage on ] I need help I need a lot
my own
sometimes
of help
What did you come to do at the workstation?
1. to use e-mail
68%
2. to search information by search engines
50%
3. . to use services of the public administration
30%
4 to use word processing or spreadsheets
25%
5. to surf for fun or to use entertainment services
23%
6. to use library services
21%
7. to chat or to follow some discussion group or
newsgroup
20%
8. to use services of the institutes of higher
education/schools
18%
9. to get software and files
15%
10. to scan/edit photos/images
13%
12. to pay bills or to use other bank services
10%
13. to shop in a web store
4%
11.] to do something else
11%
Do you also use a computer in some other place than
libraries?
1. at school or a place of study
40%
2. at friends or relatives
30%
3.at home, I don't have Internet connection
30%
4. at home, I have Internet connection
22%
5. at work
28%
6. at a cybercafé or a cyber kiosk
15%
7. at communal service center
5%
19 per cent of the respondents use a computer only at
libraries.
Why to come?
• location
easy to come, easy to stay
• free of charge
spend time, no money
• activities
cafes, clubs, films...
• Information
printed, virtual, personal
• facilities
comfortable, safe, well equipped
• staff
communicative, helpful, skilful
Co-operation
• leaseholders of the Glass
Palace have a co-operative
group of their own
• Commercial partners in
various projects and events,
inter alia Nokia, Sony,
Cisco…
• most important partners
– The Youth Department of
City of Helsinki
– The Cultural Office of City of
Helsinki
– The International Cultural
Centre Caisa
Multicultural alliance
Info Bank for immigrants
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International Cultural Centre Caisa
Cultural Office of Helsinki City
Cable Book Library
Central Multilingual Library
Youth Information Centre
immigration offices and societies carrying out immigration and
multicultural work
Funded by the European Social Fund
Project Duration Time: 2002-2003
How to find, decode and act?
• editorial staff direct questions to the right institutions
• questions and answers are stored to a database
• frequently asked question will automatically be found in
database
• The service will be carried out in all most used immigrant
languages
iGS - Information Gas Station
iGS is designed to be a movable information
station in two parts; self service ”pumps”
and a double-sided service unit. People can
come to the station with their questions and
problems or they can send questions to the
station by email, SMS and chat.
Project
Funded by the Access to Learning Award
(Bill & Melinda Gates foundation, 2000)
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total budget ~350 000 €
planning 10 %
device, furniture 20 %
staff 50 %
rents etc. 20%
Project Duration Time: 2001-2002
iGS: starting points
1. Promote information service
2. Modernize a public library’s image
3. Establish a place and premices for personal
face to face service
4. Test mobility
Information service
Ask anything
Widen the range of ”librarish” information needs
Find new user groups
– young
– busy
– others who normally cannot visit a library
Library’s image
A library without books
– traditional image of a library: shelves, collections,
classifications
– test: can we run a public library without books and
collections?
To advertise modern public libraries and make
them visible
– bright red design
– ”silly” brand to be remembered
Personal Service
Self-service is the trend of today
– lending, payment etc.
Everybody can search
information?
– all information by Google?
– we don’t need libraries in future?
Still need for information professionals
– oversupply of information
– licenced resources and databases
– peoples’ routine ways on their information behaviour
– demand for knowledge on possibilities and effective or manysided ways of search
–- public libraries’ task: to promote information literacy
Traditional model:
– librarian is a gatekeeper
iGS model:
– librarian is a consult
– in learning and training
Customer have tos decide which information is relevant
–->at every phase of search process (not only final
results)
Mobility
Mobile service at virtual
– customers information need arise ”on the road” and they
want to send questions from anywhere
Movable unit
– we move along the road
– to places we are needed
iGS on tour:
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Lasipalatsi Film and Media Centre
Service Houses for Senior Citizens
Railwaystations
Fairs and exhibitions
Next shopping centers
iGS arrivals by lorry
Construct of two identic elements
Model of neon ligth from old Gas Station
In one hour construction is ready
Connection via cable, ADSL, WLAN
Helsinki Central Railway Station
• Media-happening,
radio, TV,
newspapers
• 30 visits/day, 20-25
virtual questions/ day
• Cold, windy, arctic
and noicy
• Very rewarding and
interesting
• no troubles with
customers
Media profiles
Most popular categories in 2001
Visits
Email
SMS
1. Internet and email 24%
2. Software 13%
3. iGS 10%
4. Computers 5%
5. Helsinki 4%
6. Tourism 4%
1. Music 7%
2. Transport 5%
3. Economy and business 4%
4. Writers, litterature 4%
5. Language and words 4%
6. Health, medicin 4 %
1. Music 6%
2. Transport 5%
3. Health 5%
4. Language and words 5%
5. Economy and business
4%
6. People 3%
N= 991
N=978
N=623
Conclusions
• Easy, quick ways for information services are needed
• We did not know how people see library’s image and scope of
competence
• Some questions could never have been made by the library desk
• customers have different backgrounds
• what kind of information is most valuable for the customer:
readymade facta or learning the ways how to mine and
refine information?
• --> some need facta
• --> some don’t have time to learn how to search
Team
• team of 10 persons chosen from the staff of City Library
• 2 persons work at same time
• rest of time they work on their own libraries, but can answer to
virtual questions
• in the begining we arranged special training for them to update
their skills with digital and networked information search
• experiences transfer in a natural way to the everyday life and
enrich their home libraries
Future
How may the next generation of iGS look like?
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mobility: more easy to move
security: more safe
more compact -- modular structure
wireless connections (today not stable enough)
SMS protocol replaced by new
– in future other mobile, portable and light devices
– from short messages to multimedia messages
Useful links:
• Cable Book Libary
http://kirjakaapeli.lib.hel.fi/index-en.html
• Helsinki City Library
http://www.lib.hel.fi/english/
• Lasipalatsi Media Centre
http://www.lasipalatsi.fi/english/
• iGS – information Gas Station
http://igs.kirjastot.fi/index3.html
• Questionnaire Concerning the Use of Workstations
http://www.lib.hel.fi/julkaisut/juna/english.htm