Transcript Slide 1
Helping You Prepare for America’s Changing Demographics
Diversity Matters Is…
…a consulting firm specializing in
diversity/inclusion, global culture, human
resources management, organizational
development, and customer relations.
The Issue
America’s demographics are changing
Your employees and customers/clients are
becoming more culturally diverse
Understanding these differences will make your
organization more effective, and help to improve
relationships with employees and customers/clients
How Columbus is Being Affected
From a survey of 200 Columbus executives:
51% have a diversity program
32% say cultural changes are a challenge
27% say employee lawsuits are a problem
According to the 2003 US Census, about 102,000
(10.4%) of Franklin County residents over age 5
speak a language other than English, an increase of
20% since 2000
Some Real World Situations
What You Observe…
You’re having a serious conversation, possibly a
disciplinary issue, with an employee from a nonAmerican cultural background. He looks down as
you talk to him, won’t look you in the eye.
You conclude that he’s not paying attention, or
disrespecting you.
Real World Situations (continued)
What’s Really Happening…
In some cultures, looking someone in the eye when
being disciplined is actually a sign of disrespect and
defiance. It’s almost akin to “let’s take it outside.”
So this employee is actually showing you the
utmost respect, within the context of his cultural
norms.
A Comprehensive Approach
Collaborating with you, we assist in defining:
Long and short term diversity objectives
Cultural diversity business strategy
Organizational readiness
Implementation strategies
How You Will Benefit
Improved Customer/Client Relations
Stronger Relationships with Employees
More Effective Management
Preventing Employee Relations Problems
Improved Morale & Employee Satisfaction
Enhanced Business Reputation
Savings at the Bottom Line
What Makes Us Unique
Custom designed programs and service initiatives based
on the client needs
Continual evaluation of our services to you
Professional team brings wide range of skills
Human Resources
Training
Legal
Consulting
Customer Relations
Recruiting and Retention
Our Team
Bruce Greenfield – Operations Director
Professor in Decision Methods Unit, Capital
University School of Management. Active in
campus-wide diversity and service learning
initiatives
Over 25 years of operations management
consulting for companies such as Wendy’s, Borden,
Capitol Mortgage, Ohio Departments of Education,
Mental Health and Workers’ Compensation
Our Team
Neal Semel – Training Director
Trainer in both public and private sectors for more
than 15 years
Diversity
Sexual Harassment
Assault Prevention and Workplace Violence
Conflict Resolution
Crisis Intervention
Our Team
Neal Semel – Training Director (continued)
Certified Mediator in Dispute Resolution
Certified OPATA (Peace Officer) Trainer
Compliance audits for ADA and EEO
Instructor at OSU Graduate School of Public Policy
and Management
Our Team
Ron Kohr – Community Relations Director
Founding member and Executive Director of
Holocaust Education Council
Develops and delivers programming for teaching
cultural diversity and tolerance in grades K-12, the
most comprehensive approach nationwide
Successful in securing private and public financial
support for programs for 501C-3 organizations
Our Team
Scott Warrick – Legal Services Director
Masters Degree in Labor and Human Resources
Law Degree, Capital University (valedictorian)
Lifetime Senior Professional in Human Resources (SPHR)
Accreditation
Provides speaking, training, and consulting related to:
Diversity awareness and education
Diversity legal compliance audits
Human resources management
Employment and labor law
Our Team
Susan Schubert – Program Coordinator
Masters Degree in Public Administration and Community
Leadership
Conducts programs on generational and gender diversity
Frequent contributor of newspaper and magazine articles
on a range of diversity and human resources issues
Co-author of two books: Managing Upward and Emotional
Intelligence Works
Member of the Interfaith Association of Central Ohio
Our Team
Dr. Michael Kravitz – Psychologist & Trainer
Ph.D. in Psychology
Adjunct Professor of Psychology, Franklin University
Conducts several training programs on cultural awareness,
including developmental and psychological challenges
Author of The STEP System for Better Communication
assessment tool
Author of two books: Emotional Intelligence Works and
Managing Negative People
Representative List of Clients
Government
Columbus Dept. of Health
Athens OH Police Department
District XI Area Agency on Aging
Columbus Public Schools
Private Sector
Safelite Group
JP Morgan Chase
Sears Logistics
Not-for-Profit Organizations
YMCA of Central Ohio
Child Welfare League of America
Columbus Housing Partnership
Columbus Jewish Family Services
Associations
Ohio School Boards Association
Columbus Board of Realtors
Columbus Bar Association
Our Services
We provide a full array of services to ensure that
you meet your diversity objectives
Organization and Management
Training
Legal
Translation and Interpreting
Recruiting and Retention
Outsourcing
Organization and Management
Organizational Climate Assessment
Creating the Diversity Infrastructure
Developing Policies and Procedures
Training
Managers and Supervisors
Supervising workers with diverse cultural backgrounds
Employees
Dealing with the changing mix of co-workers
Customer Service
Understanding the diverse customer base
Legal
Compliance Audit
Are you operating in accordance with the law
Legal Consultation
Support for specific HR issues
Mediation and Dispute Resolution
Helping people resolve their differences together
Translation and Interpreting
Capabilities in More Than 120 Languages
Translation of Written Materials
Oral Interpreting, On Site or By Phone
Audio/Visual Voice-overs and Captions
Foreign Language Website Development
Employee Recruiting and Retention
Training for Cultural Groups
What it takes to be successful working in US
Selection and Placement
Identifying and hiring workers
Job Coaching
Individual/group support for workers
Outsourcing: The Complete Solution
You focus on your business, and we take care of
the cultural diversity programming
You benefit through:
Cost savings (space, salaries and benefits)
Access to our team of specialists
Dedicated resources, timely response
Current information on diversity and related HR issues
In Conclusion…
Diversity is ultimately about
communications, respect, and trust...
important factors in any organization
Our goal is to work with you to
enhance your organization’s employee
and customer relationships in your
community