Transcript Tourism Intermediaries - VirtuaaliAMK

Tourism
Intermediaries
Overview about the leading
internet travel portals
EXPEDIA
http://www.expedia.com/
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Launched in October 1996, based in the USA
Worlds leading online travel service
First Online Travel Agency to enable airline ticket
exchanges on the web
24/7 customer service
business units America, Europe, Asia, Corporate
Travel etc.
Powered by Microsoft's technology, benefits from
Microsoft´s funding and market resources
EXPEDIA
http://www.expedia.com/
Figures 2005:
 Gross bookings of $15.5 billion (22% more than
2004 and 150% more than in 2001)
 Net revenue of $2 billion (15% increase to 2004,
over 200% more than in 2001)
 Gross profit of $1.6 billion (13% increase to 2004)
TRAVELOCITY
http://www.travelocity.com/
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Launched in March 1996 by the SABRE Group
named the World's Leading Travel Internet Site for
eigths consecutive years at the World Travel Awards
1 000 customer service representatives offering 24/7
assistance
Powered by SABRE technology
recently acquisition of lastminute.com
TRAVELOCITY
http://www.travelocity.com/
Product range: 700 airlines, 55 000 hotels, 50 car
rental companies and 6 500 cruise and vacation
packages
Figures 2004:
 Gross bookings of $4.9 billion
 Net revenue of $503 million
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TRAVELWEB
http://www.travelweb.com/
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Launched in 1994
Started first just with hotel information and bookings
In 1996 airline booking capacity was added
Over the years specialized on hotel and airline
information and bookings
TRAVELWEB
http://www.travelweb.com/
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Work together with the five leading hotel chains Hilton, Hyatt, Marriott, Six Continents and Starwood
Product range: 24 000 hotel properties in 150
countries world wide, 90 different hotel chain
brands, flights from over 300 airlines
eBOOKERS
http://www.ebookers.com/
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started in 1996 as part of the company
Flightbookers
In 1999 Internet booking service was launched
in 2000 eBookers bought Flightbookers
Europe's largest online travel agency in sales
operates in Finland, France, Germany, Ireland, the
Netherlands, Norway, Spain, Sweden, Switzerland
and the UK
eBOOKERS
http://www.ebookers.com/
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Offering flights, holidays, hotels, car hire and
specialist travel products (gifts, tickets etc)
Product range: 2 million discounted fares from over
120 airlines and 20 000 hotels throughout the globe,
Avis and car hire companies
Success factor: is its discount "merchant" fares
offering savings to customers of up to 65%
LASTMINUTE.COM
http://www.lastminute.com/
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Launched in 1998 in the UK
Offer mainly tourism products, but several other
additional products are available as well (, gifts,
electronics, insurance)
Localized versions of lastminute.com in France,
Germany Sweden, Italy, Spain, the Netherlands,
Australia, New Zealand, South Africa
LASTMINUTE.COM
http://www.lastminute.com/
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Product range: 13 600 suppliers (airlines, hotels,
package tour operators, theatres, sports and
entertainment promoters, restaurants, gift suppliers,
car hire)
A lifestyle portal, offering services to people who
purchase on impulse
LASTMINUTE.COM
http://www.lastminute.com/
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Differs from other services by generating some of
the lowest prices for many travel and entertainment
deals
has been puchased by the SABRE group
(Travelocity) recently