Benefits, Risks and Service Desk Impact

Robert Half Technology

Kelly O’Connell

Robert Half International Branch Manager

2/11/2010

Core PC Platform Unique Value with SA+MDOP

Windows 7 & MDOP Investment areas

Make Users Productive Anywhere At their desk In a branch On the road Direct Access BranchCache Federated Search Navigation App-V MED-V Improve Security and Control Protect data & PCs Built on Windows Vista foundation BitLocker BitLocker To Go AppLocker Security development lifecycle AIS Performance | Reliability | Compatibility Streamline PC Management to Save Costs Easy migration Keep PCs running Virtualization PowerShell Windows Troubleshooting Platform Deployment Tools VDI Enhancements DEM DART AGPM

New approach for Windows development and disclosure

Spend more time on planning & vision phase analyzing trends and needs before building features. Focus on end-to-end business scenarios – not just new features and technologies. Give customer and partners a timeframe for the release and stick to our plan – 3 years for Windows 7.

Disclose with higher degree of certainty and minimize changes Engaging with partners earlier and more closely to enable seamless experiences and compatibility across hardware, software and services

We are here

Vision Development & Test Pre-Beta Beta Release

Deployment, pilots and testing today will continue to pay off

Make Users Productive Anywhere Improving User Productivity; Mobility Improving Security and Control Fundamentals Increasing Security and Data Protection Streamlining PC Management Optimizing Desktop infrastructure

Make Users Productive Anywhere

Office Home

Difficult for users to access corporate resources from outside the office Challenging for IT to manage, update, patch mobile PCs while disconnected from company network

Office Home

New network paradigm enables same experience inside & outside the office Seamless access to network resources increases productivity of mobile users Infrastructure investments also make it easy to service mobile PCs and distribute updates and polices

Make Users Productive Anywhere Application and data access over WAN is slow in branch offices Slow connections hurt user productivity Improving network performance is expensive and difficult to implement Caches content downloaded from file and Web servers Users in the branch can quickly open files stored in the cache Frees up network bandwidth for other uses

Make Users Productive Anywhere Current desktop and Enterprise search solutions are good, but not integrated Users need to take different steps to find data on PC and data on servers Data sources are hard to discover Consistent experience to find data from multiple locations, including SharePoint sites Users and IT can pre-populate Favorites in Windows Explorer to remote search sites that support OpenSearch protocol IT can point users to select search sites w/Enterprise Search Scopes

Enhance Security & Control Users store increasing volumes of data, including sensitive or confidential data on the removable storage devices Removable storage devices are easy to lose and, unlike PC, the loss may go unnoticed for a while

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Protect data on internal and removable drives Mandate the use of encryption with Group Policies Store recovery information in Active Directory for manageability Simplify BitLocker setup and configuration of primary hard drive

Enhance Security and Control Users can install and run unapproved applications Even standard users can install some types of software Unauthorized applications may: Introduce malware Increase helpdesk calls Reduce user productivity Undermine compliance efforts Eliminate unwanted/unknown applications in your network Enforce application standardization within your organization Easily create and manage flexible rules using Group Policy

Windows PowerShell 2.0

Integrated Scripting Environment Group Policy Scripting Windows Troubleshooting Platform Remoteable Reliability Data Problem Steps Recorder Enhanced Group Policy Scenarios Group Policy Preferences

Streamline PC Management What is Virtual Desktop Infrastructure?

Deploying desktops in virtual machines on server hardware Centralized management & security Users can access their desktop and applications wherever they are

Richer Remote Experience

Richer graphics with improved multi-monitor support Use voice for telephony & applications with microphone support Improved printing

Do More With VHDs

Maintain VHD: Offline servicing of VHD images with same tools used for WIM Boot from VHD: Reuse VHD files for deployment to managed desktop PCs * Using Windows for VDI scenarios requires additional VECD license

Deployment Image Servicing and Management

Add/Remove Drivers and Packages WIM and VHD Image Management

Windows Deployment Services

Multiple Stream Transfer Dynamic Driver Provisioning VHD and WIM Support

User State Migration Tool

Hardlink Migration Offline File Gather Improved user file detection

Microsoft Assessment and Planning Application Compatibility Toolkit Microsoft Deployment Toolkit

Better management to save costs; ease future upgrades

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