Transcript Migration of eGovernance tools to Mobile Governance

PN – 84
India geospatial forum 2012
8th February 2012, Gurgaon
K Prashant
Certificate Program for Executives in eGovernance
IIM Indore
eGovernance in India
 Evolved from computerization of Government
Departments to initiatives that encapsulate the finer
points of Governance, such as citizen centricity, service
orientation and transparency.
 National e-Governance Plan (NeGP), takes a holistic
view of e-Governance initiatives across the country,
integrating them into a collective vision, a shared
cause.
 The Government approved the National e-Governance
Plan (NeGP), comprising of 27 Mission Mode Projects
(MMPs)and 8 components, on May 18, 2006
Mission Mode Projects
Central MMP’s
State MMPs
Integrated MMPs
•Banking
•Central Excise & Customs
•Income Tax (IT)
•Insurance
•MCA21
•National Citizen Database
•Passport
•Immigration, Visa and
Foreigners Registration&
Tracking
•Pension
•e-Office
•Agriculture
•Commercial Taxes
•e−District
•Employment Exchange
•Land Records
•Municipalities
•Gram Panchayats
•Police
•Road Transport
•Treasuries
•CSC
•e-Biz
•e-Courts
•e-Procurement
•EDI For eTrade
•National e-governance
Service Delivery
Gateway
•India Portal
Back Ground
 e‐Governance has emerged as a popular phenomenon
to deliver government services around the world.
 e‐Governance in an implementation sense is restricted
primarily to the use of computer based internet access
to deliver services.
 In countries where the penetration of computers and
internet is relatively low, such as in India, there is an
apprehension that the reach of e‐Governance may be
limited.
Potential of Mobile Governance
 Mobile phones have tremendous potential to expand the
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access to and reach of public services in India.
The growth of mobile phone subscribers in India over the
last decade has been explosive.
Owning a mobile phone was viewed as a luxury , the
scenario has completely changed now with over 750 million
mobile phones subscribers in the country as on 31
December 2010.
Introduction of 3G services in the country is expected to
give a further boost to mobile phone penetration and the
usage of internet on these devices.
M-Governance is not a replacement for e-Governance;
rather it complements e-Governance
Relevance of mGovernance
Mobile Penetration
2000
2008
South Asia
Mobile cellular subscriptions (per 100
people)
0.4
30.4
32.6
Mobile telephone usage
(minutes/user/month)
191
440
363
Price basket for mobile service (US$/month)
-
1.6
1.9
Internet and Broadband Subscribers – India as on 30th Sept. 2010
Total Internet Subscribers
17.90 Mn
% Change over Previous Quarter
7.02%
Broadband Subscribers
10.31 Mn
On an average, a person is aware of 22 VAS services. However,
only 3.4 services on an average are used on mobile
Banking Transactions
Ticket Booking
Bill Payments
Medical Advise
Bank Account Details
Social Networking
Video Calling
Playing online games
Mobile TV
Usage of Mobile
MMS
Awareness
Regional Wallpaper
Live Sports
Regional Videos
E-Mail
Internet
Watching News
Bollywood Videos
SMS
Listening to latest music
0
20
40
60
80
100
120
Socio Economic Drivers for mGovernance
Realtime
monitoring
Greater
Accesebility
Low cost
mGov
Low training
cost
Effective
adoptability
Multiple
Access
“Go Mobile with Government”, Singapore
 Mobile service delivery has been identified as a
strategic mode for Singapore’s iGov 2010 master plan
and currently more than 300 public services are
available through mobile technology in the country.
Some of these services include:
 Checking information regarding bank accounts ,
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property, investments etc.
Accessing weather forecast information.
SMS alerts for passport renewal, road tax renewal.
Key economic statistical SMS service providing national
economy estimates, consumer price index, wholesale
trade index etc.
Traffic information and payment of traffic offenses.
“We’ve Gone Mobile”, Canada
Mobile Service Ecosystem in India
 Challenges
 lack of common service delivery platform.
 No m-apps in public services domain
 Need of Government led effort
 Stakeholder’s
 Mobile Network Operators
 Value Added Service (VAS) Providers
 Unique Identification Authority of India
 Telecom Regulatory Authority of India
 National Payments Corporation of India
 Equipment Manufacturers
 Government Agencies
 Residents
Indian Initiatives
Type of Application
SMS-based Alerts
Examples of Projects
Bhoomi, Karnataka, 2007
Pushed Down
Western Railways, 2008
SMS-based Two Way
Information Exchange
Toll Free Agricultural Help-Line, Haryana,
2007
Jan Seva Kendra, Gandhi Nagar, Gujarat,
2006
WAP based Transactional
Services
Brief Description
Landowners register with Bhoomi by paying a
fee. Will get an SMS whenever there is a
transaction on the land.
Subscribed service for general updates such as
mega blocks affecting train services, new
services, ticketing facilities, etc. free of charge.
Users send SMS to a mobile number, and the
experts/officials telephonically respond to the
questions within 48 hours.
Barcode assigned to a service application used for
tracking the application, sending reminders to
the officers, and for any inquiry on pending
cases. People can enquire the status of their
application.
m-Sampark, Chandigarh, 2005
SMS “SMENU”to 58888. A menu of services
available will be sent back to user via an SMS,
from where he/she can get the required
information.
Zero Mass Foundation (ZMF), Andhra
Pradesh
Agents working on behalf of partnering banks,
use special mobile phones and accessories to
provide front-end full-featured transactional
services (opening an account, deposits and
withdrawal of cash) for financial inclusion of
rural poor.
Mobile in Government
 Survey of water bodies , Ministry of Water Resources
 Mobile Pad’s given to local officials for Data Entry with
Picture , Coordinates , Time Stamp
 Monitoring of Civil Construction – Rural Development
 Indira Awaas Yojna
 Pradhan Mantri Gram Sadak Yojna
 MNREGA
 PDA Based Surveillance & Tracking – Forest
Department , Gujrat
Road map - mGovernance
Transformation
Transaction
Interaction
• Instead of receiving
alerts only when
payment for a service
is due, the user can
SMS a code to
Information
‘Provider A’ anytime
• Service available to ‘User X’ and quickly receive a
will be restricted to receiving
response
an SMS on the mobile phone
stating his mobile phone bill
• ‘User X’ can not only
receive an SMS
stating his bill but
can also pay the bill
by sending an SMS
• Seamless integration and flow of
information between citizens and
all levels of the government
Possible Policy Recommendations/Implementation Strategy
 Making all Government web sites Mobile Compliant.
 Creation of Mobile Service Delivery Gateway.
 Development and Notification of standards for mobile
applications.
 Notification of Long Codes, Short codes and m‐Gov
Number for Mobile Governance.
 Creation of m‐Governance Innovation Fund.
 Development of Knowledge Portal and Knowledge
Management System for Mobile Government
Critical Issues for m-Government Applications
 Choose m-Government applications wisely.
 Make sure that the application is user-friendly.
 Ensuring that citizens get exactly what the application
claims to be able to deliver in the shortest possible
time.
 Ensure that there are suitable back-office systems in
place to deliver on m-Government promises.
 Privacy and Security
 Accessibility
Challenges
Cost
m-Digital divide
Mobile mindsets
regulation and legal aspects
Trust/security
Data overload
Psychological
Barriers
Technology
Diffusion
Barrier
Barriers in the
total user
experience
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Usability
Packaging
Pricing
Reliability
Availability
Timely Cost
Value Added
Services
Thank You
K Prashant
[email protected]