Transcript Slide 1

e-Governance
An e-effort to empower
common man
?
11th September, 2007
at
IIM Lucknow
By
Amod Kumar
Special Secretary I.T., UP Govt.
Outline of presentation
 Relevance of e-Governance for India
 Lokvani
1. Front-end (What)
2. Back-end (How)
3. Process of implementation (How)
 e-Governance in Police
Our President’s vision
Developed Country by 2020
India can’t be a
Developed Country
if
It is not e-Governed
Why?
Large Population
Wide Spread Corruption
Implementing RTI Act
2005 is impossible without
e-Governance.
Slow & lethargic beurocracy
Long decision time
Can we be e-Governed
nation?
Our Past Successes
• Bhoomi
• Railway Reservation
System
• Banks
• E-Seva
Bhoomi
Railways
Banks
How?
e-Governance:Components of Success
40 %
5 % Luck
Change management
20
35 %
% Technology
Business Process Reengineering
Challenges of e-Governance
in North India
Computerization seen more as a publicity
tool, a fashion than for any real purpose.
Hence no
people’s support for it.
Mindset of Government employees (fear of
losing extra income).
More efforts for G2G than G2C, leading to
no perceptible benefits to common people.
Infrastructure, power, and communication
problems
Education, illiteracy
Our Role Models
 Computerized railway reservation system
 Bhoomi, Karnataka
What is Lokvani?
Lokvani
is
an Internet kiosk based G2C interface
for
providing various information and public
grievance redressal in a transparent,
accountable and time-bound manner
by
forging effective Public-Private Partnership
(PPP)
Public Grievance Redressal Existing System
Senior
Officers
?
Departmental
officers
Field level
officers/employees
Common man
Public grievance redressal-Lokvani
System
DM
office
Lokvani
Server
Concerned
Department
Third Party,
Lokvani Kiosk
customer
Welcome to LOKVANI…
www.sitapur.nic.in/lokvani
Typical Lokvani kiosk…
Average Income of Kiosks (from grievances only )
S.No.
Kiosk Name
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
Sitapur -2
Biswan -2
Sitapur -1
Laharpur -2
Mahmudabad -2
Sitapur-7
Sidhauli -1
Sidhauli -3
Misrikh-3
Mahmudabad -1
Maholi -2
Biswan -1
Reusa -1
Misrikh -2
Sitapur-5
Khairabad -1
NP Parsendi1
Hargaon -1
Laharpur -1
Rampur Mathura -1
Working
months
Complaints
Recd (upto
June 2007)
30
30
30
30
30
30
30
30
30
30
24
30
24
30
30
24
12
24
30
24
20392
8429
6774
6105
4931
4835
4428
4093
3929
3250
2860
2631
2150
1819
1576
1230
1128
1105
1084
976
Income
Average
Generated Income per
(Rs.)
Month (Rs.)
509800
210725
169350
152625
123275
120875
110700
102325
98225
81250
71500
65775
53750
45475
39400
30750
28200
27625
27100
24400
16993
7024
5645
5088
4109
4029
3690
3411
3274
2708
2979
2193
2240
1516
1313
1281
2350
1151
903
1017
Viability of the Kiosk…
Kiosk - Services Offered Vs Income
Income
Income of
Kiosks
No of Services
Viability of the Kiosk…
Income
Kiosk - Reach of Kiosks Vs Income
Income of
Kiosks
Reach
Viability of the Kiosk…
Kiosk - Sustainable Income
Income
of
Kiosks
Income
Increase in Reach + Increase in no.
of services
Proposed Services…
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Online court cases, cause lists, judgements
Online Electoral Rolls
Vehicle Registration, Driving License
Payment of electricity bills, phone bills
Ration cards and allotment to qotedar.
Police thana computerization / networking
connectivity
Tourist Related information
Daily rates of Fruits/ Vegetables/ Grains
Online pensioners info. / Installation of IVRS –
SMS
Parivar register Database (Rural & Urban)
All employees Database
University/ College info. (Seat Availability,
Admission)
Proposed Services (Contd…)
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Health info. (All Hospitals/ Nursing
Homes/ Laboratories)
Recovery Certificates (R.C.s)
Industries info (Durry exporters etc.)
Registry of properties
Banking Services
Drinking Water facilities Database
Development from MP/MLA funds
Khasra and Jamabandi records
SC/ST tracker
Will it Sustain?
 Kiosk operators are partners & motivators
 Cost saving
 Taste of convenience , no roll back
 Public satisfaction
 Most ignored group, feeling of regaining faith in
administration
Replicability
 Easy to replicate
 Backing of Laws, Rules, G.O.s is required
 Monitoring from state level
 Who gets the credit?
Strengths of Lokvani…
 Transparency and accountability to complainant.
 Complete transparency in all works / schemes /
beneficiaries / selection / expenditure etc.
 Compulsion to come to District / Tehsil Head
Quarter avoided.
 Effective monitoring of all complaints /
grievances. Monitoring of performance of district
level officers is possible by senior officers at
state headquarter.
 24X7 services.
 Easily replicable
 Job creation in rural areas
 Bridging the digital divide
Uniqueness of Lokvani
• First successful zero support based PPP model for
kiosks in the country
• Profit and competition can overcome power
shortage, illiteracy, poverty, adverse sociopolitical conditions, lack of professional work
culture
• 100,000 rural people using it in just one district
• Going beyond just provision of services to make
the govt. accountable and giving the citizen the
right to answer
Achievements…

About 100,000 complaints registered and 95000
disposed off in about 30 months.

First successful e-Governance project in Uttar
Pradesh

First District in country to provide On line Land
records on Internet in Hindi.

Government of UP has come out with a G.O. to
implement Lokvani in all Districts of U.P
Awards…
 Dataquest e- gov Champion Award2006
 Winner of Golden Icon Award at
National e-governance Conference2006
 Won special mention (second place) in
Public Administration category at
Stockholm Challenge Awards 2006.
Issues…
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Quality vs. Quantity
Replicability
Sustainability
People meeting personally on Janata Diwas,
Janmilan etc.
 State Level Monitoring
 Search
How we did it…?
Sept. 2004
Studies of Similar initiatives in Dhar(M.P) and
Jhalawar (Rajasthan).
Sept.-Oct.
2004
Plugging the loopholes and designing a new
system in consultation with all District level
officers.
Oct.2004
Establishment of a registered society
“LOKVANI, SITAPUR” at district level.
Nov.2004
Registration, training and agreement with
already running computer centers/ cyber cafes
in the district on a fixed fee (Rs. 1000)
How we did it
Contd.
Jan.2005
Weekly monitoring of performance
Feb.2005
brought on internet
Feb.2005
Land Records on Lokvani
Apr.2005
dashboard added
May.2005
Muster Rolls
Jun.2005
Status of Arm Licenses
Jun.2005
On Line Tenders
Jun.2005
IVRS Introduced
Nov.2005
Single window kendra (SWK) opened
March2006
RTI use through Lokvani
Lessons Learnt…
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Better copy than reinvent the wheel
Seeing is believing
Team spirit (giving credit/appreciation/freedom)
Best is the enemy of good
Failure is the pillar of success
Socializing helps
No subsidies
No need to be a technocrat
PPP is must for sustainability
Strategy (calculated moves)
Use of media and politicians
No limit to achievement, if no desire for credit
Role Model
Our Vision
Whether you like it or not, you
have no choice but to
implement e-Governance.
The only choice you have is to
choose your favorite dish
from a big menu…….
•
P.S. Automation
•
Traffic
•
Verifications
•
Investigations
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Some dishes
Record keeping
Interlinking
Process re-engineering
Online FIR
Challan Process
Traffic lights & control room (Tokyo example)
Linking with RTO office
Vehicle thefts (RFID, GPS), database of lost and recovered vehicles
Arms License
Passport
Govt. jobs
Army recruitment
Household servant’s credentials
Case tracking ( from FIR to conviction till SC)
Inventory Management (of maal mukadmati)
Some dishes….contd
• Communications
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CUG
Triband phone
Video Conferencing (G2G & evidence)
Vehicle tracking
Biometric devices
• Crime data Management
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Data Warehouse
Business Intelligence Softwares
Mugshot & fingerprint database
Handheld online devices & online matching
Online FIR
• Increase in crime figures
• Lack of manpower to investigate all the
crimes
• Political & administrative will
• Weak 182 IPC
• Lack of resources
Thank You
Garib Jaan ke humko
na tum bhula dena,
Tumhi ne dard diya hai
tumhi dawa dena
Acknowledgements
• Sri Rajeev Chawla Ex-Secy e-Gov, Karnataka
• Smt.Zohra Chatterjee (Govt. of UP)
• NIC (Sri S.B.Singh, A.P.Singh, AjaiGopal, Rajeev
Lakhera and many others )
• Mr.Alok Singh, IPS
• Mr.Abhishek Singh, IAS
• Mr.Sanjay Bhoosreddy, IAS
• Justice S.C.Verma
Contact Details
• Amod Kumar
Special Secretary I.T., UP Govt.
[email protected],
0522-2238294, 9452076839
• A.P.Singh
DIO, NIC Sitapur
[email protected], [email protected]
05862-242250, 9415184409