Transcript Document

Lokvani : An e-ffort to empower
Data Quest e-Gov Summit 2006
21-Feb-2006
New Delhi
Ajai Gopal
A.P.Singh
PSA, NIC Lucknow
Technical Director, NIC Sitapur
Lokvani: An e-ffort to empower
lR;eso t;rs
Taking IT to Masses
Lokvani: An e-ffort to empower
What is Lokvani?
Lokvani, Sitapur is an internet kiosk based
system for providing various information,
services and public grievance redressal in a
transparent, accountable and time-bound
manner.
Lokvani: An e-ffort to empower
Public Grievence Redressal
EXISTING SYSTEM
Senior
Officers
?
Departmental
officers
Field level
officers/employees
Lokvani: An e-ffort to empower
Lokvani - Process
DM
Lokvani
Server
Concerned
Department
Third Party,
Lokvani Kiosk
Lokvani: An e-ffort to empower
Lokvani Kiosk
Lokvani: An e-ffort to empower
Lokvani – Business Model
3 key components :
•
Viability
•
Sustainability
•
Replicability
Lokvani: An e-ffort to empower
Available Services
Online land records (Khataunis)
Online registration, disposal and monitoring of public grievances.
Online registration, disposal and monitoring of RTI applications
Online causelists of revenue courts
IVRS/ SMS facility for complaints status
Call Centre ( Manual) for pensioners
On line status of arms license applications.
GPF Account details of basic Education Teachers.
Online tender publication/ monitoring.
Information of various government schemes/ prescribed government forms
List of different development works / Schemes / Expenditure / Beneficiaries etc.
Details of work done under MPLAD / Vidhayak Nidhi.
Allotment of funds to Gram Sabhas under different development schemes.
Allotment of Food grains to Kotedars (fair price shops).
Other useful information of public interest.
Single Window System
Caste/ Income/ Domicile Certificates
Death/ Birth Certificates
Driving Licences (Learning)
Lokvani: An e-ffort to empower
Average Income of Kiosks (from single service)
S.No. Lokvani Centre
No of
Complaints
Received
(till Jan 06)
1 Sitapur -2
12912
2 Biswan -2
5607
3 Sitapur -1
5151
4 Laharpur -2
2965
5 Mahmudabad -1
2824
6 Sidhauli -1
2804
7 Mahmudabad -2
2754
8 Misrikh-3
2362
9 Sidhauli -3
1548
10 Maholi -2
1519
11 Misrikh -2
1497
12 Sitapur-7
1423
13 Biswan -1
1308
14 Reusa -1
1015
15 Hargaon -1
1014
16 Laharpur -1
891
Amount
Income
Collected (Rs.) per Month
(in 14 months)
(Rs.)
322800
140175
128775
74125
70600
70100
68850
59050
38700
37975
37425
35575
32700
25375
25350
22275
Average Income(for kiosks established in Nov 04)
Lokvani: An e-ffort to empower
23057
10013
9198
5295
5043
5007
4918
4218
2764
2713
2673
2541
2336
1813
1811
1591
3709
Highest Earning Kiosk
Lokvani: An e-ffort to empower
Kiosk – Services Offered Vs Income
Income
Income of
Kiosks
No of Services
Lokvani: An e-ffort to empower
Income
Kiosk – Reach of Kiosks Vs Income
Income of
Kiosks
Reach
Lokvani: An e-ffort to empower
Kiosk – Sustainable Income
Income
of
Kiosks
Income
Increase in Reach + Increase in no.
of services
Lokvani: An e-ffort to empower
Proposed Services on Lokvani
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Online Electoral Rolls
Online payment of electricity, phone bills
Police station computerization / networking
Tourist Related information
Mandi rates of fruits/ vegetables/ foodgrains
Parivar register Database (Rural & Urban)
Govt employees Database
Information on educational institutions.
Health information. (All Hospitals/ Nursing Homes/ Laboratories)
Revenue Recovery Certificates (RCs)
Banking Services
Drinking Water facilities Database
Irrigation facilities
Development from MP/MLA funds
Khasra and Jamabandi records
Lokvani: An e-ffort to empower
Strengths of Lokvani
Total Transparency, Accountability and Easy Accessibility
Monitoring of all complaints and grievances
24X7 access to services
Performance monitoring of officers
Self Sustainable PPP Model
Manipulation of records not possible
Job creation in rural areas
Bridging the digital divide
Easily replicable
Lokvani: An e-ffort to empower
Achievements
Successful operation despite heavy power shortage (6 to 7
hours electricity availability)
Success despite adverse conditions of illiteracy, attitude ,
lack of proper work culture etc.
Being replicated across all the districts of UP by State
G.O. dated 16th June 2005
Accepted and extensively used by citizens
An average of 150-200 grievances being received daily
More than 50,000 grievances redressed in a year
Lokvani: An e-ffort to empower
Media Coverage
Lokvani: An e-ffort to empower
Constraints
Mindset of government functionaries
Lack of satisfaction of meeting personally with the officer
Enclosures cannot be attached with application
Possibility of fake complaints
Sustainability
Quality vs. Quantity
Lokvani: An e-ffort to empower
E-Governance : Components of Success
40
5
20
35
Lokvani: An e-ffort to empower
Technology
Business Process
Reengineering
Change
Management
Luck
Lessons for future
• No subsidies and loans to kiosks
• First increase the number of services delivered
through kiosks and then increase their reach in
rural areas
• Kiosks must be self-sustainable and profit driven
• A combination of govt. and private services to be
delivered through kiosks to ensure sustainability
Lokvani: An e-ffort to empower
Road Ahead
Going beyond the RTI Act in not only
giving the information but also
ensuring positive action on that
information.
“An attempt to further strengthen the
largest democracy of the world”
Lokvani: An e-ffort to empower
Role Model
Lokvani: An e-ffort to empower
Our Vision
Lokvani: An e-ffort to empower
Thank You
Lokvani: An e-ffort to empower