Transcript ASTERISK Voice Mail - Northern Michigan University

Welcome to
NMU Voicemail
This presentation will walk you
through the setup and use of the
NMU Voicemail system.
Follow the step by step instructions
on the following slides.
If you have any problems, contact the
telecom helpdesk @ 227-1995.
If you have not done so, you will need
to contact the Telephone Department
X1995 to have your voicemail
account setup to work with your
phone.
You can have your calls go to voice
mail after 1 to 6 rings.
The following slide shows a handout
that will walk you through the setup
procedure for the NMU Voicemail
system.
If a copy is not available, please
contact the Telephone Dept. for a
copy of this handout @ 227-1995.
First go to https://voicemail.nmu.edu/
(If you are trying this from home,
you must log into the VPN first.)
This will bring you to the following screen.
Note: Instructions will be in red each page.
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Enter your NMU ID
And Password, ie: wwilly, your email password
And your extension, (4 digit NMU extension without the 227).
Click Submit
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This will bring you to this screen
Click on the Settings on the left side.
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First enter your password,
this is the 5 or more numeric password
you will use to retrieve your messages
from a telephone.
Enter it in again to confirm password.
Then click update to save your changes.
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You will notice the box “Enable Extended Email Options” is already checked.
This will allow you to type in your email address so you can get you voicemail
as part of your email.
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Next click “Update”.
Next enter your Email address.
then fill out the “Email Notifications Only To:”
box with your cell phone email address. ‘
if you wish to be notified on your cell phone
as a text message that you have new messages
Now Check the box that says
“Email voicemail as attachment”.
To receive voicemail notification on your cell
phone:
Alltel users [email protected]
CellularOne users
[email protected]
Note: There may be a charge from your
cell phone company if you use this
feature.
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Next enter your zero out Extension.
This is the number that people will get if they press 0
while they are listening to your greeting.
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The next box will delete your voicemails automatically after they are sent to your email
address. Use this feature only if you are going to use your email feature only.
Note: Your message waiting light will not light if this feature is checked.
The last two boxes are to include header information to your voicemail that you listen
to over the telephone.
Click Update.
Next you will have to set up 2 more items through your
telephone.
Dial 1122 (227-1122 from off campus)
Enter your extension and #
Enter your password and #
Press 0 (zero)
Press 1 to record your unavailable greeting
Press 3 to record your name.
Your voicemail is completely set up.
Note: The settings page can be changed at any
time
3 ways to get your voice mail
1. Via the telephone
2. Web based using a web browser.
3. Email based
First using the telephone
(227-1122)
Or
1122 on campus
The following slide shows a handout
of a flow chart for NMU Voicemail
options. This will walk you through
using the telephone to get your
voicemails.
Again, if a copy is not available,
please contact the Telephone Dept.
for a copy of this handout @ 2271995.
Getting your messages over the telephone
Dial 1122 (227-1122 from off campus)
Enter your extension and #
Enter your password and #
This will bring you to the main menu
Press 1 to listen to your messages.
Press 2 to change folders
Press 3 for advanced features
Press 0 for mailbox options
Press * for help
Press # to exit
To get your messages by telephone - cont.
Press 1 to listen to your messages.
Press 3 for advanced options
Press 4 to play previous message
Press 5 to repeat message
Press 6 to skip to the next message
Press 7 to delete / undelete message
Press 8 to forward message to other users
Press 9 to save message to a folder.
Folders (Press 2)
Folders are used to save messages
You have the following folders
0
New folder
1
Old folder
2
Work folder
3
Family folder
4
Friends folder
#
to cancel
You can move and save messages in different folders.
Advanced features (Press 3)
4
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Transfer to any 4 digit extension.
To return to the main menu
Mailbox Options (Press 0 Zero).
For changing passwords and greetings.
Press 1 To Record Unavailable Greeting
Press 2 To Record Busy Greeting (Presently does not work)
Press 3 To Record Name
Press 4 To Record, Change, Delete Temporary Greeting
Press 5 To Change password.
Press * To return to the main menu
More Options.
Press * for Help or to return to the main menu
Press # to exit.
Note: If you create a Temporary Greeting and except it
It will automatically play. To go back to your
Unavailable Greeting, you must delete your
Temporary Greeting
Press 0 (Zero) for mailbox options
Press 4 (to record, change or delete a temporary greeting)
Then press 1 to record your temporary greeting
Or press 2 to delete your temporary greeting
Note: If you use call forwarding to voicemail,
use *2 6222 to activate and #2 to cancel
Next getting messages
using a Web Browser
(https://voicemail.nmu.edu)
First go to https://voicemail.nmu.edu/
(If you are trying this from home,
you must log into the VPN first.)
If this brings you to a Login page, enter your
NMU ID and password.
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To play your message just click on the play
on the right side under message.
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To delete, check the box in front of the message you wish to
delete and click on delete on the menu bar. This will move your
voice mail to your Trash folder. Trash will stay until you delete it.
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To move to a folder like friends or old, check the box in front of
the message, go to the folders pull down menu, and select the
folder you wish to move it to, then click on “move_to” button.
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To forward to another user, select the voice mail you want to send and
check the box on the left of the message. Then type in the extension
or the persons email address in the box to the right of the “forward_to”
button, then click on the “forward_to” button.
Note: It will give you an error message if they do not have a voicemail
box.
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To search for a voicemail from someone, just put their number
in the search box and click search. This will bring up all
voicemails from this person in the folders on the left. Click on
the folder.
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All of these voicemails are from 1987. Click play to listen
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When finished you can logout on the left or just close out your
web browser using the X in the upper right corner.
Next getting messages
using your email program
First go to your e-mail program
Set up a folder for Voice Mail
Set up subfolders for all of the mailboxes you
wish to have Including an “Inbox”
Set up filters so your voicemail gets sent to the
“inbox”
If you wish to save any messages, you can
drag and drop them into the different folders.
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Remember, the 3rd box will delete your voicemails automatically after they are sent to
your email address. Note: This will delete them completely not put them in the trash.
Note: Your message waiting light will not light if this feature is checked.
If you use your cell phone for the email notification, your cell phone can act as your
Message waiting lamp. Charges by your cellular company provider may apply.
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 Attached audio file
Advanced Features
Receiving faxes through your
voicemail.
If you want to have your voicemail box
setup to receive faxes, first contact the
telecom department @1995 to have a
number setup as a fax number. There is a
change for this service.
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If you have faxing setup on your voicemail, your settings screen will
have an extra box with it. You will have a choice of receiving your faxes
either in a TIFF or PDF format. You will have to select the format you
wish to receive, then check “Update”.
Faxes will be received by your email
program with the subject as
“NMU Fax Message”
with an attached PDF or TIFF file.
Click on Attached file to open.
Your message waiting will not light for a fax
since it only comes in to your email.
Questions?
If you have any problems or
questions concerning your
voice mail, contact the telecom
helpdesk @ 227-1995.
Remember, any problems with
your email or browser, contact
the computer helpdesk
@ 227-2468
.
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Enter your NMU ID and Password, ie: wwilly, your email password and
your extension, (4 digit NMU extension without the 227). Click Submit.