Transcript Education Training & Employment Team

Laraine Start
Learning & Development Manager
Tim Sampey
Service User Coordinator
Education Training & Employment
Programme working in partnership with
SUDRG (Service User Drug Reference Group)
Kensington and Chelsea DAAT
History ETE
Service users in Kensington and Chelsea have always benefited from
the ‘informal’ education, training and volunteering opportunities we
have offered at Blenheim CDP.
In April 2007 Kensington and Chelsea DAAT recognised this by funding
the development of a structured ETE programme for the borough.
Now in its 3rd year and still proving to be a great success.
More recently the profile of ETE has been raised by it’s prominence as
a key policy in the 10 year drug strategy and focusing on Recovery
and Reintegration which is high on the government agenda.
History of SUDRG
Service User Drug Reference Group
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Social Club – peer led service
Volunteer Programme
Gym and swim
One to one support
Art group
Music group
Food and Drink
Overall Aim of ETE
 Our
initial aim was to write an ETE
Strategy, ETE Directory and conduct a
Training Needs Analysis of service
users’ ETE needs in Kensington and
Chelsea, with the view to develop an ETE
Programme for drug/alcohol users/ex
users in Kensington & Chelsea.
Objectives:
 To
network with drug & alcohol agencies in
the borough for referrals
 To work in close partnership with SUDRG
 To assess, advise and guide service users
 To map service users into ETE
opportunities
 To provide relevant accredited, non
accredited training and support packages
 To monitor development and progress
ETE / Aftercare?
What do you think… is aftercare an old term
now and when should ETE be introduced?
Integrating ETE in care plans
Client treatment services becoming more
involved
Basic skills? soft skills? life skills?
Mentor/Coaching/
Group Work Skills
Knowledge & Experience
Working with Substance Use
The ETE
Coordinator
Qualifications in
Substance Use /
Teacher Training
NVQ
IAG
Summary of Initial
Training Needs Analysis
An ETE analysis was completed with service
users in the borough:
 What
was blocking them from returning to
work?
 What did they want from ETE?
 What were their training needs?
Blocks to returning to work
Blocks to returning to work
30
25
20
Fear/Lack of Confidence
Criminal Record/Disclosure
Unsure of my skills
Unsure where to go
15
Lack of IT knowledge
Dyslexia
Lack of basic literacy/numeracy skills
How will it affect my benefits?
10
Childcare issues
5
0
1
Blocks
30 service users were asked about
their training needs:
14
30
9
Literacy Skills
Numeracy Skills
21
16
Basic IT Skills
How to use internet/Email
How to write a CV/Job application
Developing assertiveness/Confidence
10
23
Communication/Self esteem
Time management
16
Boundaries
Accessing funds to support learning
21
29
Accessing other funds for support
This year alone………
Campden Charities in K&C have helped
our ETE clients with their course fees,
fares, clothes and childcare arrangements
to the sum of:
£9,086
The Referral Process
We network and liaise with drug & alcohol agencies in the borough
of Kensington & Chelsea, along with ETE satellite services at
various agencies. This enables the ETE Coordinator to regularly
communicate with care managers/key workers, thus raising the
profile of ETE.
We receive our referrals from:
Substance Use Team, DIP, Dual Diagnosis Team, local drug and
alcohol services, young peoples services and local GP’s. we also
provide local satellite services at DIP and for young people services,
off site.
The Assessment Process
Initial Assessment includes:
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Quick initial assessment of needs/chosen career
path/goals/visions
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Diagnostic literacy/numeracy tests
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Learning styles questionnaire
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Skills CD Rom
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ITEP structured mapping / free mapping
The Review Process
Subsequent Review Sessions include:
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Skills and Interests CD Rom
Identifying further ETE needs
Reviewing progress
Setting achievable goals
Intensive, regular support, encouraging motivation
ITEP mapping
Referring clients onto internal and external ETE
provision, in and outside the borough
ETE
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151 assessed
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Currently working with 113 ETE service
users in the borough
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Once referral has been received, quick
prompt contact
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Average amount of referrals received a
week - 5
ETE Workshops
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Developing Self Esteem,
Confidence and
Assertiveness
Communication and
Interpersonal Skills
Anger Management and
Conflict Resolution
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Outside speakers ‘Dress
for Success’
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Fear and Anxieties
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ITEP MAPPING TOOL
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Encourage Volunteering
….. so what's it all about?
What are they Doing?
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volunteering
business
IT
ESOL
literacy/numeracy
developing soft skills
nail technology
counselling
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health/social care
skills for life
performing arts
security work
construction
drugs work
vocational
qualifications
We have lots of client success stories……..
but here are a couple!!!
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When Paul was referred to us
his self esteem was very low
and he had a very negative
view of his future.
After lots of support and
encouragement he has
recently completed all 5
courses required by London
Underground.
We were also successful in
finding him a sponsor which
enabled him to complete
these courses.
He is now qualified to start
applying for paid work on
London Underground.
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Deborah who suffers with
anxiety, finds it hard to meet
people and go out anywhere
on her own. She wants to be a
dress maker and have her own
stall on Portobello Rd. By
helping her to believe in
herself, she has just applied for
a Market Trading workshop
and will be starting a dress
making course thereafter.
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Kelly, again has very low self
esteem and anxiety about
working in groups, after much
help and support she has
completed personal
development workshops and is
now completing an NVQ in
Drama and Performing Arts.
ETE providers: Networking in your
borough and maintaining links
 JCP
/ new drug coordinators
 Volunteer Centre
 Basic Skills including literacy, numeracy &
IT / Red Kite
 Local college
 Local business centre
 Local courses / groups
The partnership between ETE
and SUDRG
SUNDIAL COURSE
Service User Network Development in
Adult Learning
Blenheim CDP’s Unique OCN Accredited
Training Programme, Free to ETE Service
Users in Kensington and Chelsea
SUNDIAL
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Developed with service users
(SUDRG) for service users
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Accredited by OCN, Open College
Network London Region
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Developing peoples soft skills /
codes of conduct in an informal
atmosphere, before entering
college courses or paid work
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Free to service users in Kensington
and Chelsea
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Weekly reflective study group
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Next enrolment afternoon 20
service users in the borough are
waiting to start
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ITEP (MAPS/TRAP/WOTS) is used
as a communication tool in lessons
6 units at Level 2, option to study all
6 or just 1
Short, 4 month rolling course plus
study groups
Clients are encouraged to do this
alongside a volunteering placement
Tutoring and assessment is all
conducted in-house
SUNDIAL UNITS:
1. Communication and
Interpersonal Skills
2. Boundaries and
Confidentiality
3. Anger Management
and Conflict
Resolution
4. Mentoring, Coaching
and Supervision
5. Assertiveness and
Self Esteem
6. Understanding Group
Dynamics and
Facilitation
Our Achievements
in our First Year Included:
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Winner of Adult Learner of the Year NIACE (National Institute Adults
Continuing Education) London Region 2008
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Winner of Adult Learner of the Year LVSC (London Voluntary
Service Council) London Region 2008
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The ETE Programme itself was nominated for the London Health &
Social Care Awards NHS – 2008
Improving Health and Reducing Inequalities: we reached the finals
out of 2,500 nominations across the UK
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(Adult Learners Week is coordinated by NIACE & supported by ESF,
Learn Direct, Learning Skills Council)
Quotes from our ETE service
users…
‘‘I believe it’s one of the
best things that has
happened to me during
my recovery …
Getting the opportunity
to do this course.’’
‘’It is a real
stepping stone
to further
yourself
professionally
and
personally.’’
‘’Highly
recommended, it is
the perfect course
for someone in
recovery, addicts
lack confidence.
You can gain
confidence on this
course…it’s a
must!’’
‘’This course has
given me a good
foundation for
volunteering but it can
be applied to any
area of work.’’
ITEP - a breakdown
types of Mind Maps – free map,
structured maps, hybrid maps &
information maps
 Mind Traps - unhealthy places we get
stuck in
 Ways of Thinking (WOTS)–roadblocks to
healthy thinking
 Thinking & Behaviour Cycles
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Future for our clients?
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ETE high on government agenda focusing on Recovery
and Reintegration
 Welfare to Work – currently in House of Lords. At present
it is optional for people to declare they use heroin or
crack
 Change to benefits; clients being moved onto JSA and
ESA. October 2010, new Treatment Allowance comes
in
 New ISA safeguarding scheme; how will this impact
clients?
 LDAN Employment Expert Group – 2 year pilot
 Recession….2.5 million out of work!!!!
The focus will be on getting
people skilled up and
reintegrated back into the
community.
ETE is not just about getting a
job, for some this is not a
reality.
Our message…..
We Believe in ….. YOU!
ETE is a vital and essential part of the treatment journey for
people trying to integrate back into the community.
Often the people we work with have no sense of direction, lack
confidence and self esteem. This is our main challenge. Most of them are far
from job ready.
We ‘believe’ people can change and help them to start to ‘believe’ in
themselves. Supporting them to reach their full potential in life, in a friendly
and supportive environment. By setting small, achievable, realistic goals we
can empower to realise their future, step by step.
Summary
Our clients need access to regular, intensive,
encouragement and guidance regarding ETE….
with people who have knowledge and experience of working with
addiction.
When they come to us, their journey has only just begun.
Many of them have no qualifications, some have never worked
and need a high level of support right through into paid
employment. This can be the most tricky time for some.
We try to prepare them, to cope with the pressures and
complexities that volunteering, training / courses and the
workplace can present to them.
The success and popularity of the ETE
Programme in Kensington and Chelsea, has
clearly highlighted the need and the effectiveness
of ETE provision for drug and alcohol service
users.
Other DAAT’s in London are now showing an
interest as to how to replicate our ETE programme
in their borough.
Laraine Start: ETE
[email protected]
Tim Sampey: SUDRG
[email protected]