Transcript XO IVR Implementation

XO Limited
Telephone Banking
Interactive Voice Response
www.barter-software.com
XO Limited
Telephone Banking is the latest addition to XO’s
account management features.
It’s able to provide real-time information and services
to customers 24hours a day on their telephones.
A well-designed telephone banking service can
reduce calls to live agents by 50 percent or more, give
customers faster response, and save live call center
agents for complex tasks.
www.barter-software.com
Phone Banking
XO Limited
A business enabling functionality
Electronic Commerce
at Point of Sale
(EFTPOS)
Customer access to enable account enquiries,
Interactive Voice
Response System
transfers and bill payments
(Telephone Banking)
Reduce customer care and call center costs
Mobile Phone
Improve customer as well as exchange
(WAP and SMS)
Banking
Script / Voucher
Purchases
XO Software
System
productivity via managed flow of information
Pay Any One™
Increase customer loyalty and customer
satisfaction
Real time, on-demand account information
Buy and Sell Online
Secure financial transactions anytime,
anyplace; 24 x 7
Online Banking
www.barter-software.com
Why Implement Telephone
Banking?
XO Limited
Clear opportunity in the barter industry
Proven success in banking industry
and financial services
It is almost expected by members
of a trade exchange!
Cheque &
Internet
Cheque &
Automated
Authoris ation
Cheque & Live
Authoris ation
Cheque Only
www.barter-software.com
XO Limited
What makes XO Phone Banking
unique?
NO PAPERWORK TRANSACTION
PROCESSING – AN INDUSTRY FIRST !
XO Software
System
Pay anyone in the world-wide barter network
over the phone, without the assistance of an
operator or a physical cheque
Automated currency conversion
All performed via self-service
www.barter-software.com
XO Limited
Current Features
Real-time Funds Transfer to another account
Debit another members’ account
Check current Barter Balance
Check current Cash Fees + Pay by Credit Card
Email website login details and change PIN
Listen to current exchange rates
Multiple languages
Security Systems in place
Up to 240 incoming calls
Local + toll free telephone numbers
www.barter-software.com
QUESTIONS ?
For questions please contact:
XO Limited
[email protected]
Mobile: +91 9898896373
Office: +91 79 26872197
www.barter-software.com