Transcript Kent County Performance Measures
Establishing Your Management Reporting System
Managing For Results In Kent County REPORT AND EVALUATE RESULTS Publish in Budget GFOA Report (Service Efforts and Accomplishments) Legislative & Human Services Review Audits of Performance Information BUDGET FOR RESULTS Develop Strategies Set Targets Allocate Resources Implement Strategies STRATEGIC PLANNING Mission Goals Objectives
Kent County Framework For Excellence
PROGRAM PLANNING Department Mission Department Programs Department Goals Activities Action Plans MEASURE FOR RESULTS Inputs Outputs Efficiency Outcomes MONITOR AND MANAGE RESULTS Compile Data Determine Costs Record Service Levels Recognize Standards Address Service Level Gaps
Why Measure?
To help programs improve service and to make a difference in the lives of others
Drive day-to-day decisions, as well as long term planning Communicate successes and provide accountability
Focus our attention on achieving desired outcomes
Analyze Your Current Processes
Understand your thoroughly process
Identify key measures
Collect and analyze those measures data on
Compare actual performance to performance goals
How Do You Know If You Have a Problem?
Non-Data Driven Your boss tells you BOC tells you Your staff tells you Intuition
Data Driven Performance Measures Process Measures Customer Feedback Benchmarking Best Practices
Performance Measurement Review Team Work Plan
Establish a baseline of the County’s performance measures Train/educate managers on outcome-based performance measurement Develop policies and procedures for performance measurement
Align performance measurement with strategic planning AND budgeting process Establish methods to assess each department’s use of performance measurement as a management tool
PM Process PM Schedule is Set Schedule Mailed to Depts Dept Notified as Scheduled Dept Completes PM Dept Meets with PMRT to Review PM’s and Significant Accomplishments Dept Makes Necessary Changes in PM Database Dept Notifies Admin PM’s are Complete Admin sends copy of PM & Cover Sheet to Dept for Final Review PM’s and Cover Sheet are Submitted to Board Office for Agenda Packets Final Copy sent to Department Dept Presents to Board of Commissioners
Why Benchmark? Internal Reasons
Kent County’s performance measurement data only indicates how a department compares itself from year-to-year
There is nothing inherent in our PM data that can prove whether we are a “high performing” organization or not
Performance measures, especially with the help of comparative data measurement, helps a community determine its progress and assess the value of the services and products being delivered by its local government
Transforming Data into Information
Analysis is process of converting raw data into useful performance information
Analysis is necessary to make informed assumptions and generalizations about what happened
Analysis allows you to compare happened to what was expected what to happen
Kent County Performance Measures A Brief Look at Where we Came From, Where we are, and Where we are going.
Kent County Performance Measures Where we came from
35 Separate Microsoft Word documents
Many different formats Difficult to transition from year to year
Kent County Performance Measures What Should We Do?
Build an application with internal IT resources
Windows application using Visual Studio
SQL Server data base to store the data
Kent County Performance Measures Why a Database
One location for all the data
Consistent and formatted data entry
Data driven output
Kent County Performance Measures
What we have now Mission statements and descriptions Budget and staffing levels Goals, objectives, and indicators
Outputs, outcomes, and efficiencies
Kent County Performance Measures What We Have Now (cont.)
Five types of formatted indicator data Strategic goals, and significant accomplishments
Tactical objectives and significant budget issues Formatted word document
Kent County Performance Measures What’s Next
Goal, objective, indicator linking
Kent County Performance Measures What’s Next (cont.)
Record performance regularly Import from line of business applications
Additional reporting
Web interface
Kent County Performance Measures Some Statistics
Kent County Performance Measures