Transcript Vision Australia PowerPoint Presentation

Fire and Emergency
Procedures - Kooyong
Emergency Wardens 2009
Emergency Warden
Allocate tasks to others while remaining aware of what’s going on.
Role:
 Coordinates the code on a departmental
basis – organises the response
 Communicate with the Chief Warden /
Emergency Services
 Informs Emergency Coordinator current
status in department
 Coordinates the Departmental Evacuations
 2 Way communication
Emergency Warden
Take charge – you have the authority
Leadership behaviours that the Emergency Warden
will need to display;
 Clear & reassuring orders
 Dealing with people's special needs
 Keeping order, reducing and avoiding panic
 Assessing the situation and providing an effective
response
 Understanding that stress can affect performance
and the ability to act
Emergency Warden
If an occupant or employee refuses to comply with the
directions given by a member of the Emergency Control
Team:
1.
Advise the person that they are required to evacuate
the building/area because of an emergency situation
that may be life threatening.
2. Notify the Chief Warden, who will advise the Officerin-Charge of the attending Emergency Service.
3. Don’t waste time on them – you have many other
people to worry about
Raising the Alarm
 How do we raise the alarm?
Alarm – Alert Tone
 Alert tone – Beep Beep – sounds like a truck
reversing
 Prepare for evacuation
 Assemble all persons at internal assembly
area
 Check the area for signs of an emergency
 Communicate with Chief warden
 Note: The Fire Brigade wont be on their way
until 000 is called or a break glass alarm
activated
Alarm – Evacuation
Tone
 Evacuate tone – sounds like Woop Woop
 Evacuate people from the building
 Search the area to ensure everyone is out
 Keep people together at the external assembly
area
 Kooyong – Fire bell at reception, Fire Brigade
will arrive there
Affected Area
 Ensure that the alarm has been raised
 Organise staff to respond to the emergency, eg;
 Evacuate anyone in immediate danger to safety
 Close doors to stop fire / smoke spreading
 Prepare to evacuate
 Give the Chief Warden a report on the situation /
request assistance
 Proceed with evacuation if required
 Search / Check that everyone is accounted for
Non Affected Areas
 Ensure all persons assemble at the internal
assembly point
 Send a staff member to check all areas of the
department and come back to report to you
 Be prepared to send staff to assist at the
affected area
 Coordinate evacuation if required – report
completion to Chief Warden
 Conduct a thorough search of the area
 Conduct roll call at other end of evacuation –
report anyone missing to the coordinator
Chief Warden
Role:
 Is in charge during the emergency
 Remains at the Emergency Control Centre throughout
the duration of the emergency (unless instructed by
the Emergency Services)
 Communicates with all parties during a code via the
phones / PA
 Allocates resources
 Liaises with the Emergency Services
 Is the only person authorised to call an ALL CLEAR
Warden Equipment
 Chief Warden - White Helmet
 Emergency Wardens - Red Helmet
 Telephones
 Emergency Ready Reference Guide
 Emergency Procedures manual
Communication

Exact location of the incident

Type of incident

Hazards present

Access to site

Number and type of casualties

Emergency services present and required
Request for assistance
2 Way communication – with staff – to
Coordinator
Communication
 Warden to advise the coordinator
 Location and extent of emergency
 The present situation
 What actions have been taken
 Any request for assistance
 Other relevant information
What are our communication systems?
Phones
 Emergency Ready Reference Guide has the
phone numbers for the emergency phones
 Including the number for the Emergency
Control Centre (Fire panel in the Plaza)
 Area having the emergency will make /
receive the most contact with the chief
warden
 Others may just get the Alert or Evacuate
tone
Searching
 Conduct a search of the department to locate source
of the emergency eg, smoke detector activated.
 Conduct a search after evacuation to ensure
everyone is out
 Conduct a headcount before and after evacuation
 Searching for a bomb
 Supervisor’s search
 General search
Searching
Searching
Workplace Induction
 Workplace Induction
How do we induct new staff into the
department?
Fire / Smoke -The
Basics
 Remove anyone from danger
 Alarm – raise it
 Close the doors
 Evacuate
Fire prevention / preparedness?
Fire / Smoke -The
Basics
 Get people out of danger
 Raise the alarm
 Stop the fire from getting out of control
• Close doors
 Follow Chief warden instructions
Fire Prevention
 Electrical safety
 Storage of flammable / combustible materials /
chemicals
 Training and Awareness
FLAMMABLE
GAS
 Safety Inspection Checklist
 Fire escapes & corridors must be kept clear at
all times, corridors kept as clear as possible
 Controlling smoking
FLAMMABLE
LIQUID
WHAT ACTIONS DO PEOPLE TAKE
DURING A FIRE?
 Fires often result from ‘unremarkable’ events such as cooking;
many fire victims are surprised and unprepared once a fire starts
 People will often finish an activity prior to investigating a fire cue
or evacuating
 Less than half of the fire victims evacuated the premises
immediately
 Most fire victims use garden hoses rather than fire blankets and
extinguishers during a fire
 Few fire victims contact the MFB immediately
 Fire victims often call the MFB once they are unable to control
the fire
 Most fire victims made on-the-spot decisions throughout their fire
incidents rather than following a pre-plan
WHAT INFLUENCES PEOPLE’S BEHAVIOUR?
 Fire victims who did follow a pre-plan mentioned that their decision was
based on fire brigade education
 People often underestimate the danger of fire, especially in their home
 The main influence on behaviour during the fire situation was the
protection of either the home or household members
 People are more likely to respond to clear or easily identifiable fire cues
such as flames, rather than smoke, smell or noise
 The majority of fire victims made on-the-spot decisions influenced by
the type of fire situation that unfolded or due to a lack of pre-planned
decisions
 Stress may impact on an individual’s ability to react appropriately to fire
in some cases
 Few fire victims felt confident throughout the entire fire incident
Before the Fire
Brigade Gets Here
 All people removed from immediate danger –
ie evacuated and searched
 Fire is contained – doors closed
 Report made to Chief Warden about the
situation
Housekeeping
 Fire escapes clear
 Corridors clear
 Smoke / fire doors not obstructed
 Extinguishers / hose reels not obstructed
 Store the minimum amount of flammable
and combustible materials
Decision to
Evacuate
 Where people’s safety is in danger – the
warden is empowered to make the decision
to evacuate – then tell the Chief Warden what
you’re doing
 If in doubt - evacuate
 You may receive an instruction to evacuate
from the coordinator, or the evacuation tone
Evacuation
Evacuation Options
1. Immediate area
2. Horizontal
3. Vertical
4. Outside
5. Protect in place
Evacuation
Fastest Way to Evacuate People
 First – Ambulant (can walk unaided)
 Second – Semi ambulant (need assistance to
walk)
 Third – Non ambulant (cant walk unaided)
 A good idea to have one sighted person in front
and one behind
Assembly Points
 1st
Glenferrie Rd – near car park
 2nd
Talbot Crescent
 3rd
Cricket Pavilion
 Check that everyone is accounted for
 Keep people’s spirits up - communicate
Fire Brigade Rescue
Methods
Good Evacuation









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Ensured alarm was raised
Evacuated people from the immediate area
Attended phone
Warden instructed / delegated to staff quickly and – didn’t get
too involved
Evacuated ambulant, semi ambulant, non ambulant
Closed doors
Blocked off lift / corridors
Staff reported what was going on back to the warden
Put on hat
Conducted comprehensive search once people evacuated
Not So Good Evacuation
 Initial action was standing around not doing anything
 Didn’t raise the alarm
 Didn’t pick up phone
 Warden trying to do everything while other staff standing
nearby
 Wheelchair obstructing fire escape
 Didn’t conduct search after evacuation
 Forgot to put hat on
 Didn’t report back to Chief Warden once evacuation complete
A Good Evacuation
 Orderly
 Thorough search carried out to ensure all
persons evacuated
 Any required actions taken eg close doors
 Report made to Chief Warden
Internal Emergency
 Examples of internal emergencies:
failure of water
flood
electricity
illegal occupancy
medical gases
person trapped in lift
communication
hazardous substances spill
ventilation systems
damage to internal structures
Internal Emergency
- The Basics
 Is it an emergency or should you call
Facilities?
 Main Points
 Remove people from danger
 Raise the alarm
 Reduce the impact
 Stop more people coming involved
 Communicate – get help to rectify
 Get department back to normal
Security / Intruder
 Obey the offender’s instructions
 Raise the alarm
 Evacuate the immediate area
 Keep additional people out of the area
 Take note of the person’s appearance ie. height,
weight, age, clothing, speech, accent, hair
 Use “Offender Description” Form
Security / Intruder
 Put distance between yourself and the aggressor
 Put yourself between exit and the aggressor
 Remove yourself from the situation as soon as
safely possible
 Talk in a non threatening manner
 Do only what is directed, nothing more
 Raise the alarm
 Good communication, acting politely and
professionally and not over reacting has been
shown to be the best course of action
Bomb Threat – The Basics
 Have Bomb Threat Checklist filled in
 Search for suspicious item
 No one to touch suspicious items
 Evacuate immediate area
 Raise the alarm – tell Chief Warden
 Leave doors open
 Mobile phones
Suspicious Packages
A suspect item will generally have two of the following recognition
points, but may have one or none
 Excessive securing material
 Xcessive weight
 Protruding wires or foil
 Lopsided or unevenly weighted
 Oily stains or discolouration
 Stiff or rigid envelope
 Proper names and titles not used
 Is the package expected
 Addresses handwritten or poorly
typed
 Visual distractions
 Restrictive markings “confidential”
 Excessive Postage
 Common words missspelt
 Either unusual or foreign mail
 Lacks address of sender
Suspicious Packages
If you find or receive a suspicious item
DO
 Isolate the article – stop people from entering the area
 Evacuate the immediate area
 Alert the Chief warden
 Try to confirm origin
Do Not
 Attempt to open
 Immerse in water
 Place in confined space
 Transport through congested areas
Bomb Threat
Bomb Threat Checklist
 When is the bomb going to explode?
 Where did you put the bomb?
 When did you put it there?
 What does the bomb look like?
 What kind of bomb is it?
 What will make the bomb explode?
 Did you place the bomb?
 Why did you place the bomb?
 What is your name?
 Where are you?
 What is your address?
Medical Emergency
 Check for danger
 Raise the alarm, call reception or 000
 Obtain first aid assistance
 Direct ambulance officers to the scene
External Emergency
 Notify Chief Warden
 Advise staff of required actions
 If required prepare to evacuate
 Follow Chief Warden’s instructions
After the Emergency
 Get department back to normal running as
quickly as possible
 Debriefing – our EAP provider, CRS can
provide professional debriefing
 The warden should ensure that staff who
might need it are identified and included
After the Emergency
 Stress
 In emergencies, people can use up more
emotional energy than they realise.
 Breaking the stress cycle
 Step 1. Recognise you are stressed.
 Step 2. Make a decision to break the stress
cycle.
 Step 3. Reduce stress activities.
 Step 4. Increase relaxation and positive
activities.
Breaking the Stress Cycle
Physical
 Do regular rhythmic physical exercise such as walking,
swimming, cycling.
 Make an effort to reduce or at least not to increase your intake
of stimulants such as alcohol, tobacco and sugar as they keep
the stress cycle going.
 Eat regular, well balanced meals even if they are small.
Relationships
 Keep regular contact with people you like to be with.
 Ask for help when you need it, many people enjoy giving help.
 Make time to be with your family or friends.
 Talk to people you trust about yourself and what is happening
so you can get it into perspective.
Breaking the Stress Cycle
Relaxation
 Do regular relaxation exercises such as deep breathing,
listening to quiet music, meditation.
 Do something about bodily tension such as massage or
exercises.
 Rest regularly, even if you can only do it for a short time.
 Try to find something that will make you laugh sometimes.
Attitudes
 Accept that it will take time to get out of the stress cycle and
keep trying.
 Be careful of accidents; concentration and judgement may be
impaired under stress.
 Try to be organised and efficient
Incident Report
An incident report should be filled in for all
incidents and emergencies
This will help us to assess what happened
and make recommendations to reduce the
likelihood of reoccurrence
From Here
Maintain awareness of our procedures
Emergency Ready Reference Guide
Emergency Procedures Manual