Transcript Document

Famous Agents
Travel Agent Education & Rewards Program
February 2010
Welcome to Famous Agents!
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Famous Agents is Fairmont Raffles Hotels International’s travel agent education and rewards program. It
encompasses Fairmont Hotels & Resorts, Raffles Hotels & Resorts and Swissotel Hotels & Resorts.
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To enroll, simply visit www.frhi.com/famousagents, review three lesson modules – one for each Fairmont,
Raffles and Swissotel – and answer ten multiple choice questions for each module. You must answer a
minimum of seven correct answers for each module to proceed to the application form and complete your
enrollment. From beginning to end, the enrollment process will take approximately 30 minutes.
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Upon completion of the online enrollment process, you’ll immediately receive a membership number,
which you can use to track your client reservations and earn Famous Agents points. You’ll also receive a
membership kit in the mail approximately 4-6 weeks later.
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Famous Agents Welcome Email
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Famous Agents Membership Kit
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Benefit #1: Education & Information
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Informative lesson modules will enable you to enhance your knowledge of Fairmont, Raffles
and Swissotel. This will allow you to strengthen the loyalty you enjoy with your clients and
increase your earning power.
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You’ll receive bi-monthly e-newsletters featuring information on new hotels, programs and
services. You’ll also have exclusive access to client and travel agent offers from our hotels
and resorts worldwide. Equipped with the latest news from Fairmont, Raffles and Swissotel,
you’ll plan unforgettable travel experiences for your clients.
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Member E-Newsletter
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“Spotlight”, the Famous Agents newsletter,
sent to members bi-monthly. It includes the
following information:
News
and information about new hotels,
programs and services
Famous Agents program information and
updates
Client and member
offers
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Famous Agents Website
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Visit the Famous Agents website often, to
be the first to learn about special offers for
you and your clients – including:
 Client
Special offers are posted in one of the three sections below:
Client Offers, Travel Agent Offers or News.
Offers: Special rates, packages
 Travel Agent
Offers: Free night offers, cash
back incentives, invitations to member-only
events
 News:
New hotel openings, renovation
updates, program updates, special events
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Benefit #2: Member Rewards – Earning Points
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You will earn one point per room night, for reservations in all room categories, and for
wholesale bookings.
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You’ll also earn bonus points, based on the USD value of your client’s total room revenue
per stay, as follows:
$3000USD to
$4999USD = Double Points
$5000USD to
$9999USD = Triple Points
$10,000USD and
higher = Quadruple Points
Remember to include your Famous Agents number in your client reservations, at the time of reservation.
Your points will automatically be added to your Famous Agents account after your clients check out.
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Benefit #2: Member Rewards – Redeeming Points
You can redeem your points for a variety of exciting rewards:
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Complimentary Room Nights
City Center
Hotel – Standard Room: 50 Points
City Center
Hotel – Junior Suite: 75 Points
Resort
– Standard Room: 75 Points
Resort –
Junior Suite: 125 Points
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Gift Cards (Fairmont, Raffles, American
Express)
$25USD Value
Gift Card: 25 Points
$50USD Value
Gift Card: 50 Points
$100USD Value
Gift Card: 100 Points
You may redeem your points for a maximum of
There is no limit on gift card redemptions – in
two consecutive nights per stay; additional
fact, we have members who have redeemed
nights may be booked at the at the Famous
their points for as much as $1500USD in gift
Agents rate (subject to availability).
cards per transaction!
To redeem your points, login to your account and click “redeem my points”.
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Tracking Client Reservations
Upon enrollment, you’ll receive a six-digit Famous Agents membership number. This is the number you
will use to track your client reservations and earn Famous Agents points for yourself.
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Reservations Booked Through GDS
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Reservations Booked Online (www.fairmont.com, www.raffles.com or www.swissotel.com):
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Enter FA + number in the Special Instructions (SI) field. Ex: FA123456
Enter FA + your number in the Famous Agents field. Ex: FA123456
Reservations Booked Through Our Call Center or Hotel Direct:
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Quote your Famous Agents number to the reservation agent.
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Tracking Client Reservations (continued)
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Reservations Booked Through Wholesale Channels: Wholesale reservations must be manually tracked
in the Famous Agents booking tracker.
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Step 1: Log into your Famous Agents account.
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Step 2: Click “My Account” on the toolbar, and select “Submit my wholesale bookings” from the dropdown menu.
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Step 3: Fill out the form, and click “Submit” at the bottom of the page.
It takes just seconds to enter each client reservation in the Famous Agents booking tracker, and the points
will be credited to your account after your clients check out.
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Famous Agents Booking Tracker For Wholesale Reservations
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Benefit #3: Member Rate
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You’ll have exclusive access to reduced travel agent rates for your own personal travel. And,
as our preferred guest, you’ll also receive a welcome gift and a guided hotel tour.
The member rate must be booked online, by logging into your Famous Agents account
and clicking “make a reservation at the Famous Agents rate”.
It is not available through the GDS, our call center or hotel in-house reservation departments.
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Key Contacts
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Technical Assistance, Member Inquiries: Please contact the Famous Agents Helpdesk:
1-866-326-6875 (Toll Free
506-877-3194
in North America)
(International)
[email protected]
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We look forward to welcoming you to Famous Agents!
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