Transcript Slide 1

My facility has decided to
outsource its transcription …
... what is next for me as a healthcare documentation specialist (HDS)?
Presented by Lynda Schneidewent, Mary Schmidt, Diane Wagner, Jodie Carrico, Julie Braun – September 2014
OUR STORIES
Allow time to process the news
• Denial
• Anger
• Bargaining
• Depression
• Acceptance
Change, change, change: Poised for success
• Acknowledge the change
• Take time to adjust
• Approach change as a learning process
• Read everything
• Get organized
Inventory my current skill set
• Brush up on spelling, grammar and punctuation
• Inventory basic computer skills and technological savvy
• Assess research skills
• Dust off those medical terminology, pharmacology and
anatomy books
• Hone editing skills
• Commit to good time management/goal setting
*** ATTITUDE ***
Let’s Do
This
TOGETHER!!
… I’m here to coach you from initial “welcome” phone call
through scheduled phone time together to final job offer details
to ensure a successful start to a long career together!
Formal
orientation process
Introductions
Buddy system
Mentors
Team
Luncheon
Welcome notes
Spotlight
Get personal
But I have never worked for an MTSO!
• How will I be compensated? How often will I get paid?
• Do they deduct pay for errors?
• What equipment is necessary, where will I obtain it and what software
do I need?
• Just how "techie" do I need to be and what happens if I have technical problems?
• What experience is required?
• How flexible can I be with scheduling my work time?
• I currently work in a hospital/clinic setting as an hourly employee. How does the
MTSO pay me for work volume fluctuations?
What will the MTSO expect of me?
• Productivity success
• Ability to work out of my home, autonomously, and free of distractions
• Eagerness to cross train and seek out new challenges
• Employee status versus independent contracting
• Career-mindedness; industry current
• Passion for lifelong learning
• Quality oriented with proven high quality
• Embrace technology
• Supportive family and friends
• Poised to utilize speech understanding technology up to 90% of the day
Resources * Communication
Resources & Tools Provided
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E-Mail
Instant Messaging
Central reference document location
24/7 access to HR benefits, forms,
requests
• 24/7 Help Desk
• 24/7 Peer access
Supplying and Assisting
with Equipment Needs
Preparation
Promotions
Sharing the Facts
Communication is Key!
Corporate Wide
• Company newsletter
• Monthly Health Briefs
Transcription Division
• Daily mentoring topics
▫ Time management
▫ Multi-tasking family and career
▫ New medical terms
▫ Editing tips & quality/style tidbits
• Daily e-mail from team leader
• Regularly scheduled paid in-services
▫ Productivity efficiencies
▫ Speech editing
▫ Transcription platform tips
▫ Email communication
Reward * Recognition * Celebration
Corporate Wide
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Longevity rewards for 5-, 10-, and 15-year work anniversaries
Employee of the Month Program
Monthly Birthday Recognition and Monthly Work Anniversary Recognition
New Employee Bios in company e-newsletter
"Shout-Outs" to celebrate project leader successes in company e-newsletter
Referral Bonus Program
All promotions come from within!
Employee "FUN-Ti-Tude" Virtual Activities (Combining Fun with Gratitude)
▫ Halloween Costume Contests
▫ Holiday Coloring Card Contests
▫ Tacky Tie Tuesdays
▫ Secret Holiday Ornament Exchange
▫ Ab Challenges/Walking Clubs
Community Service Events
▫ Virtual Food Drives
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Transcription Division
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Monthly Rising Stars For Quality Recognition
National MT Week Festivities & Gifts
Consider the Perks!!!!
• Location: Work from home
• Quality: A way of life!
• Benefits: Full menu includes health, dental, life, vision, 401k, PTO
• Leadership: All HIM and HDS professionals
• Platform: Leading edge productivity technology
• Support: Ace technical team
• Growth: Career Progression Program
• Fun: Plenty of work gets done but fun makes a regular appearance
• We'd love to include you!
… I’m here to coach you from initial “welcome” phone call
through training day and beyond to ensure a successful start to a
long career together!
How will training work?
• How long is training? Will there be a
break? Do I have to travel somewhere?
• Are there multiple trainees with me?
Welcome!
Support Team
• What can I expect before training?
Professional Networking
• What can I expect during training?
New Friendships
• What can I expect after training?
Work-Family Balance
Your New Work Family
Believe in yourself!
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Get emotionally ready
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Create an action plan to accept change
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Don’t expect it all to fall into place overnight
Build on your current strengths
Embrace new technology
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Seek out MT refresher training (editing)
Get to know your keyboard commands
Set proficiency goals
Maximize your computer and internet service provider (ISP) resources
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Set up ergonomic friendly home office
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Focus on high quality
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AHDI Book of Style
Speech Recognition “new” style guidelines
Benchmark KB
Set quality goals
Build your new knowledge base
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Review, review, review
Organize
ENCOURAGE
REINFORCE
FOCUS
EMBRACE
… I’m here to coach you from initial “welcome” phone call
through your first days on your new team to ensure a successful
start to our long HDS career together!
What will I miss working from home?
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The “water cooler”
Some recognition
Happy hours/ Parties/Donuts
Being interrupted every 2 minutes
Filing, pulling charts, answering phones, looking up
data in the EHR
• Office gossip
What will I gain working at home?
• Optimal schedule – work when it works for me!
• Less interruptions/quiet environment
• Cost savings
▫ No more commute/rush hour
▫ No more dry-cleaning
▫ Decreased car maintenance
• Work-Life balance
How can I stay connected and with whom?
Meet your support team!
Daily Communication
• E-mail
• Instant Messenger
• Phone
Communication is a two-way street
Tell me more about my account assignment?
What’s an account; what’s a client?
Will the account fit me?
Will I learn and grow?
What can I do to ease the transition?
Seek out and get to know …
Ask questions
• Immediate Supervisor
• Account Instructions
• Support Team
• Quality Team
• Policies and Procedures
▫ Style guide
▫ QA manual
• Mentoring Team
• Editing platform
• Employee Handbook
How can I step out of my comfort zone?
• Participate in company activities
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MT Week
New accounts / different work types / cross training
Extra work opportunities
Message Board
• Volunteer
▫ On-call or STAT coverage participation
▫ Committees – peer mentoring, MT Week activities, AHDI
local chapter positions or board positions
• Become certified
▫ Certified Healthcare Documentation Specialist (CHDS)
▫ Registered Healthcare Documentation Specialist (RHDS)
Change is the law of life. And those who look only to the
past or present are certain to miss the future. ~ JFK
Keep an open
mind
Set realistic
expectations
Change
Keep
communication
lines open
Allow a learning
curve