Transcript Document

“Right choice for your outsourcing needs!”
Company overview
GlobalCom Solutions, LLC • 9400 N MacArthur, Suite 211 • [email protected] • 469-420-9000
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About Us
Global Com Solutions, LLC is a premier call center management firm.
We bring decades of experience to the table with every campaign
and project we accept. Quality is not just a buzz-word here, it is our
fundamental way of approaching every client, every project, every
campaign. Rest assured that we utilize the highest level of checks
and balances to insure that the quest for absolute quality is achieved.
The GCS team of seasoned professionals are poised to lend
their talents and experience in making your next campaign
your most successful campaign!
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About Us
Memberships
Global Com Solutions, LLC is proud to have joined with other
professionals in our field with membership in the following
organizations:
AMA - American Marketing Association
ATA - American Teleservices Association
DMA - Direct Marketing Association
SOCAP - Society of Consumer Affairs Professionals
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Services
Services
The description of our services is as vast as our network of affiliates
and the clients that utilize them. Global Com Solutions, LLC can be
your "one-stop" provider for all your Tele-Solutions needs.
Services
• In-Bound
• Out Bound
• Fulfillment
• Specialty Services
• Outsourcing
• Training
• Data Processing
• Project Management
• IVR
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Services
Services
• In-Bound
Not just everybody can successfully
manage an in-bound campaign.
Global Com Solutions understands
the complexities involved with in-bound.
We manage successful inbound
programs through:
• Project Management
• Technology (ACD, IVR, etc.)
• Hiring
• Training
• Staffing and Scheduling
• Quality Management
• Facilities
• Redundancy
• Out Bound
Utilizing state of the art predictive
dialing systems,outbound is at the
heart and soul of Global Com Solutions.
Our successful outbound programs
are of a vast array, but include:
• Sales – in over 20 industry
classifications!
• Lead generation
• Welcome calls
• Cross selling / up selling
• Customer acquisition Surveys
• Re-Activation Campaigns
• Political polling
• Membership Enrollment
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Services
Outsourcing
Services
Outsourced CRM or e-CRM is something that Global Com Solutions takes great pride in.
· customer acquisition
Simply put, we have the resources - people and technology,
· customer activation
with the experience to unite them - to quickly design,
· customer retention
implement, and manage a CRM solution that will deliver results!
· cross-selling/up-selling
· inside sales
· Complaint resolution
· surveys and polling
· After Hours Support
· Third Party Verification
· Help Desk
· Voice over IP (VoIP)
· Account Status
· Level 1-2 Technical Support
· E-mail Management
·· Appointment setting
· Lead Capture
· Loyalty Programs
· Promotions
· Product Launches
· Welcome calls
· Dealer Locator
· Lead Generation
· Product inquires
· Product registration
· You dream it - we'll create it!
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Services
Services
Training
We believe there is no such thing as "too much training"
We take the time to understand your business and your project and we travel to the
centers and train the personnel in a one on one environment. This has earned
Global Com Solutions a world-renowned reputation for quality and client satisfaction.
Quality control measures are utilized to be sure that the training is adhered
to and if not, re-training is called for. We follow defined guidelines so that no
part of the training process is left to chance:
· Client Overview
· Program Overview
· Product Information
· Script Review
· Role Playing
· On-Line Script Training
· Testing
· Follow-up
· Re-training if necessary
· Monitoring
· Feedback Sessions
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Services
Services
Fulfillment
At Global Com Solutions, we are able to
handle your campaign from beginning to
end. This would not be possible without
resources for world class fulfillment.
Fully integrated into our total solution
for your campaign will be this important
aspect.
Data flow will be designed and
implemented in such a way that we
achieve total customer satisfaction
from the very first order.
We have the teams
ready to respond.
v
IVR
Through the use of available technology,
we have helped many companies
decrease cost per sale by increasing
the overall sales volume through
suggestions derived from our own
experiences and past successes.
We will help you to make every aspect
of your campaign a thriving success.
We can design and implement
complicated Interactive Voice
Response systems that can
handle certain types of customer
contact automatically.
We can also record your message
and broadcast that message to any
size phone number database.
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Services
Services
Specialty Services
Projects, affiliations, add-ons...
ACH, Credit, Debit & ATM Processing
GCS, through various associations can successfully provide the marketer and call
center with these services
Banking, Checking, Debit & ATM Cards
GCS, in affiliation with a key business bank whom GCS carries an exclusive
arrangement, marketers are now able to provide consumers with Checking, Savings,
and Debit accounts
Verification Services
GCS through close association with various organizations offers a multitude of
Verification services
Co-Branded Benefits Program
We offer a comprehensive benefit program as a stand-alone or add on product to
varied offers.
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Services
Services
Specialty Services
Projects, affiliations, add-ons...
Predictive Dialing/ Call Center Development
The backbone for the system is primarily Internet driven and offers flexibility to the
center operator. Costs for this system is significantly less than many stand alone
dialers.
$.019 - $.040 Cents per Minute Dedicated Long Distance
Through a strong affiliation with Telesis, one of the nations leading long distance
solution providers, GCS/Telesis can provide long distance services with major carriers
as low as1.9 cents per minute.
• Call Center Recruiting, Hiring and Placement
• Call Center Management, Sales and Customer Service Training
• Direct Mail/ Ride Along Mail & Statement Stuffers
• On Line Database Management
• List Services/Database Management/ Lead Generation
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Services
Services
Data Processing
v
At Global Com Solutions, we understand that the data you give us is essential to the
core of your business. We can develop a custom data solution specifically for your
needs.
Our data processing department handles a wide range of services that include,
but are not at all limited to the following:
· Standard Call Management
Reports
· Custom reporting
· Report analysis
· Phone match
· Merge / purge
· Segmentation
· Data clean-up
· Data analysis
We are able to stay flexible to emerging technology
and stay on the leading edge
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Experience
Services
Our experience is as diverse as the backgrounds of our staff. With staff and affiliates
that have spanned decades and seen first hand the tremendous growth of our
industry, there is little that we have not encountered.
Our team is ready to apply our talents in:
• Sales
· Customer Service
· Member Acquisition
· Technical Support
· Fundraising
· Political polling
· Or any type of Inbound or Outbound Campaign
With expertise in such areas as:
· Training
· Strategic planning
· Marketing strategies
·· Data mining and processing
· Script writing
· Quality control and report analysis
Over the years, Global Com and its affiliates have successfully integrated these
talents into campaigns for a multitude of organizations.
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Experience
Services
Over the years, we have been honored to work with hundreds of wonderful clients.
While we do appreciate all of their patronage we are simply unable to list them all.
Below are some of our most recent favorites:
Blue Cross / Blue Shield
JC Whitney
GTE, now Verizon
The Popcorn Factory
Pet Assure
AT&T
MCI /WorldCom
Bissell
1-800 Flowers
Bellsouth
Protective Life Insurance
National Voice Communications
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Technology
Services
Global Com Solutions understands the complexities of todays call center environment. The right
blend of technology greatly enhances the productivity and efficiency of any campaign. Incorrectly
applied, it tends to inflate costs without a reasonable return on investment and can even frustrate
or completely alienate a customer.
We understand this balance and have the experience to successfully implement
and utilize these World Class technologies:
· Predictive Dialing
· ACD and advance call routing
· Interactive Voice Response
· CTI
· Web Chat, Call back, Collaboration, and Call Through
· VoIP
· E-mail
· Auto response
· Kiosk
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Capacity
Services
Global Com Solutions has positioned itself with its affiliated partnerships to handle all sizes of
both inbound and outbound campaigns. With our rich and diverse network of affiliates no project
is too big or too small.
Global Com Solutions can provide the capacity to design, implement, and manage
your campaign to fully realize its goals.
We have project managers that specialize in smaller campaigns and do them extremely well.
In addition, we have project teams that coordinate large and complex campaigns that can span
several countries. Whatever your needs within that spectrum, rest assured that GlobalCom
Solutions can provide the capacity to design, implement, and manage your campaign to fully
realize its goals.
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Contact US
Our corporate address is:
Global Com Solutions, LLC
9400 N MacArthur, Suite 211
Irving, TX 75063 We can be reached via e-mail at:
[email protected]
Or feel free to contact our V.P. of New Business Development at:
469-420-9000
Faxes can be sent toll-free to: 1-888-800-6050