Transcript No Slide Title
DMC Workplace Conduct and Violence
DMC Guidelines on
Employee Workplace Conduct and Violence
DMC Corporate Audit and Compliance Department/HR Departments Detroit Medical Center© Revised: February, 2010 1
DMC Workplace Conduct and Violence
Work Place Conduct and Employment Practices This module is an expansion of the DMC Code of Conduct. Standard Six:
“We are committed to creating a work environment in which employees, physicians and others are treated respectfully, fairly and afforded opportunities for professional development.”
2
DMC Workplace Conduct and Violence
Elements of Workplace Conduct
Workplace Violence
Harassment
Diversity
Ethics
Code of Conduct 3
DMC Workplace Conduct and Violence
Element One: Workplace Violence
Violent incidents in the workplace are fairly rare, but they have increased dramatically in the last 20 years.
Anyone can become the victim of workplace violence.
4
DMC Workplace Conduct and Violence
Risk Factors
Workplace violence among healthcare workers most often involves:
A patient
Another person (for example, a patient’s family member)
A co-worker or former co-worker
Delivery of goods or services
Mobile workplace (vehicle)
Working late at night or in early morning hours 5
DMC Workplace Conduct and Violence
Forms of Violence
Workplace violence may be physical; for example, pushing, hitting, kicking, beating, pinching, scratching, or biting.
The violence may also be verbal and involve intimidation, “bullying”, or other inappropriate behavior.
6
DMC Workplace Conduct and Violence
Guidelines
The warning signs of workplace violence may include:
Direct or veiled threats of harm Intimidating, belligerent, harassing, bullying or other inappropriate/aggressive behavior
Conflicts with supervisor or other employees
The approved use
of violence to resolve problems
Displays an interest in or identification with perpetrators of workplace violence
Bringing a weapon to the workplace
Making inappropriate references to guns or hobbies related to guns (target practice) 7
DMC Workplace Conduct and Violence
Guidelines
If you are in immediate danger:
Signal for help from another person
Remove others from the area
Contact security
Report all threats and/or potentially violent situations to:
Your manager/supervisor
Security (ID Badge has Emergency #s) 8
DMC Workplace Conduct and Violence
Guidelines
Your behavior has a tremendous impact on a possible violent individual:
Be courteous and patient Stay calm Speak slowly, quietly and confidently Acknowledge the person’s feelings Listen carefully and maintain eye contact Keep the situation in your control Get help if you are unable to control the situation Remind the person of the consequences of their behavior Point out choices helping the person see other ways 9
DMC Workplace Conduct and Violence
Guidelines
Avoid:
Standing directly opposite the person
Putting your hands on your hips
Crossing your arms or pointing fingers
Making sudden movements
Criticizing the person 10
DMC Workplace Conduct and Violence
Guidelines
Delaying Tactics:
Ask the person what would improve the situation Do not make promises Suggest you go into a room where it is quieter (with no objects to be used as weapons) We are in a hospital, please lower your voice Position yourself near an exit Keep three to six feet away from the person Be aware of anything that the other person could use as a weapon Never attempt to grab a weapon from the other person 11
DMC Workplace Conduct and Violence
Element Two: Harassment
The DMC has zero tolerance for conduct that is harassing, abusive or offensive toward our employees, medical staff, affiliated persons, patients and visitors.
As part of our commitment to provide a safe workplace, we will maintain a work environment free of misconduct that harasses, disrupts or interferes with an individual’s work, performance or creates an intimidating, offensive or hostile environment.
12
DMC Workplace Conduct and Violence
Harassment
It is the policy of the DMC to maintain a work environment free of sexual harassment, including harassment based upon a hostile work environment.
The DMC
prohibits
and will not tolerate harassment or sexual harassment of its employees by managers/supervisors, co-workers, physicians, visitors, or other persons affiliated with the DMC.
No
DMC employee is allowed to harass or sexually harass non-employees.
13
DMC Workplace Conduct and Violence
Preventing Harassment: Four Actions
1.
Know the DMC’s harassment policies (DMC policies 1 HR 504 and 1 HR 511).
2. Conduct yourself in a professional manner.
3. Be aware of how your behavior may impact others.
4. Report problems immediately —contact any of the following to report a problem:
– – – –
Your manager/supervisor or their manager Human Resources Corporate Audit and Compliance Department DMC Compliance Hotline: 1-800-8ETHICS 14
DMC Workplace Conduct and Violence
Element Three: Diversity
There is great strength in the diversity that is a part of our history, as exemplified by our patients and employees.
How we respond to patients and to one another is part of respecting and building upon our diversity.
The delivery of each patient’s care is under observation by many individuals (patient, family, visitors, clergy, other staff, etc.). Each may have a different perception of the care given.
15
DMC Workplace Conduct and Violence
Diversity
The DMC respects the uniqueness of each person.
We should assure that each person is treated with respect, dignity and courtesy.
Respect and consideration of a patient’s culture, religion or personal requests is considered when determining and carrying out the plan of care:
Personal requests by patients and their family members are superseded by our obligation to deliver quality care 16
DMC Workplace Conduct and Violence
Element Four: Ethics
Every DMC employee should use ethical behavior by:
Avoiding conflicts of interest, actual impropriety and/or the appearance of impropriety.
Conducting all business with vendors, contractors and others free from inducements.
Not
soliciting or accepting anything of value from vendors.
Avoiding accepting elaborate meals, refreshments or entertainment from vendors.
17
DMC Workplace Conduct and Violence
Ethical Behavior
Do not
use your position or knowledge obtained through your position to profit personally or assist others in profiting at DMC’s expense.
Ensure that
no
Conflict of Interest exists, when business is conducted with any non-DMC company.
Disclose any potential Conflicts of Interest and obtain written permission from the appropriate DMC authority if a situation may be perceived as a conflict.
Report any suspicious activity.
18
DMC Workplace Conduct and Violence
Element Five: Code of Conduct
The Code of Conduct booklet:
Provides guidance to ensure that our work is done in an ethical and legal manner.
Emphasizes the shared common values that guide our actions and helps resolve questions about appropriate conduct.
States failure to comply with the Code of Conduct is a serious matter and can lead to disciplinary action (up to and including termination).
19
DMC Workplace Conduct and Violence
Code of Conduct
Following the Code of Conduct is
mandatory
for
all
DMC employees, staff and affiliated persons. While the Code of Conduct provides a basic description of unacceptable conduct or performance, it does not cover
all
behaviors that may occur in the workplace.
The Code of Conduct has nine standards.
For more on the Code of Conduct, visit the
Corporate Audit and Compliance web page.
Also, you may call the Corporate Audit and Compliance Department at: 313.993.0317
20
DMC Workplace Conduct and Violence
DMC Compliance Hotline
The DMC
Compliance Hotline
is offered to employees as a way to report suspected compliance violations when normal channels of communication are ineffective.
DMC Compliance Hotline: 1-800-8ETHICS
Untraceable; anonymous
Available 7 days a week/24 hours a day 21
DMC Workplace Conduct and Violence
Thank You
We hope this NetLearning course has been both informative and helpful. Please feel free to review this course until you are confident about your knowledge of the material presented. Click the Take Test button, located on the left side of the screen, to complete the requirements for this course. For future reference this module is available on the NetLearning Library under the 2010 Core Compliance category. The NetLearning Library link is found on the DMC Intraweb screen under the NetLearning drop-down list.
22