Transcript #2020: Innovate SW

#2020: Innovate SW
2020: Is the social and human services
industry ready?
Belinda Drew
CEO
Community Services Industry Alliance
August, 2014
Overview
• Brief background on the Community Services
Industry Alliance
• Change is explicitly on the agenda!
• The role of innovation?
• Some practical examples.
• The innovation toolkit.
• A note of making the case for the change we
make.
INDUSTRY
BODY ?
BUSINESS
CASE
DEVELOPED
FOUNDATION
MEMBERS
COME ON
BOARD
FORMATION
of the COMMUNITY
SERVICES
INDUSTRY
ALLIANCE
Foundation Members
Community Services Industry Alliance
• Innovation – doing something new
• Partnership – founding an organisation
• Investment – capital for start up
Change
Change is a disturbance that interrupts
routines or ways of doing things.
New patterns, new behaviors…
Now
Funder
Outputs
Program centric
Management of work
Not for profit
Business as usual
Future
Investor
Outcomes
People centric
Management of
performance
Profit for purpose
Innovation
Change is all encompassing
Core
Mission
Services
Resources
Governance
Leadership
New language
Social finance collective impact social design
impact investment co-design
innovation shared value outcomes social
impacts risk sharing payment by outcomes
venture philanthropy
Change calls us to innovate
Innovation is simply introducing something new – a
new idea, a new product, a new strategy, a new kind
of resource.
Case Study 1 – Domestic Violence
Revisit the
mission
Integrate
service
delivery
through
partnership
Access
donors and
social
finance
Strengthen
the
professional
skills of the
Board
Demonstrate
leadership
through
clear
strategy
Case Study 2 - Young people
Define mission
Person
centered
Business
revenue and
social finance
Form a new
entity
Entrepreneurial
What makes us standout?
There are more than 2 million apps available on
Apple and Google. But did you know, in the
US, only 25 developers account for 50% of the
app revenue? In a world of infinite
competition its imperative that like these 25
standouts, we differentiate and establish
ourselves as essential.
Scott Steinberg – futurist and CEO TechSavvy Global
Innovation Checklist
•
•
•
•
Boast unique skills, capabilities or contacts
Master rare, highly specialized or difficult tasks.
Know about markets, trends, and competitors
Serve customers, clients and colleagues with an eye to
excellence
• Think like an owner, strategise like an entrepreneur
and take responsibility like a leader
• Make decisions and perform tasks without being given
instruction.
• Don’t be afraid to take risks, speak up and try new
things.
When to innovate?
• The answer is when we know something is
not working or could work better. When the
change (outcome) we want is not happening
and we require a new approach.
How do we know?
We must evaluate our performance!
• Data – high quality qualitative and
quantitative data
• Ways of storing and sharing data
• Tools to collect, measure and improve
performance.
• Ways of reporting on the data as it relates to
the changes we are trying to make.
Balanced approach
Just because we haven’t measured
performance and we cannot report that
we have made change in the lives of
vulnerable people does not mean the
change has not happened.
We may not need innovation we may
need more of what we do but at a scale
we have not imagined before.
Contact
Belinda Drew
CEO
Community Services industry Alliance
0400 115 534