Transcript Slide 1

Mining Through a Disaster
AIRS Conference 2009
Where did I get my information?
A Compilation of Resources
AIRS Tool Kit
Disaster Response Team
National VOAD EOP
FEMA IS Courses
Local Emergency Managers
My Experiences
What tools do I need as an Information
and Referral Service to plan for Disasters?
Emergency Operations Plan
Continuity of Operations Plan (Contingency
Plan)
Memorandum of Understandings
(MOUS/SOUS)
Position Play Books
To-Go Kits
Emergency Operations Plan
~ Guide for All-Hazard Emergency Operations Planning
• Assigns responsibility to individuals for carrying out specific actions at
projected times and places in an emergency that exceeds the capability or
routine responsibility of the agency.
•Sets forth lines of authority and organization’s relationships, and shows how
all actions will be coordinated.
•Describes how people and property will be protected in emergencies and
disasters.
•Identifies personnel, equipment, facilities, supplies, and other resources
available – within the jurisdiction or by agreement with other jurisdictions – for
use during response and recovery operations.
•Identifies steps to address mitigation concerns during response and recovery
activities.
Emergency Operations Plan
~ Guide for All-Hazard Emergency Operations Planning
What an EOP is not
Administrative Plans –
Preparedness Plans –
Plans typically dealing with internal processes.
Plans for financial management, personnel
management, records review, and labor relations
activities.
Plans that include the process and schedule for
identifying and meeting training needs (based on
expectation created by the EOP); the process and
schedule for developing, conducting, and
evaluating exercises, and correcting identified
deficiencies. Results of these efforts should be
incorporated in the EOP as assumptions.
Mitigation Plans –
Plans that strategize how to mitigate certain
hazards. Mitigation plans are relevant to an EOP
especially aimed at reducing the long-term risk to
human life and property.
Recovery Plans –
The EOP should provide for a transition to a
recovery plan and for a stand-down of response
forces.
Emergency Operations Plan
~ Guide for All-Hazard Emergency Operations Planning
Plans vs Procedures
• Information and “how-to” instructions can be written as Standard Operating
Procedures (SOP’s). These are annexed to the EOP or referenced as deemed
appropriate.
•Make sure that you work with senior representatives within your organization
to ensure that SOP’s needed to implement your EOP do in fact exist and do
not conflict with the EOP or one another.
•SOP’s provide the means to translate organizational tasking into specific
action-oriented checklists that are very useful during emergency operations.
Normally, SOP’s include checklists, call-down rosters, resource listings, maps,
charts, etc and give step-by-step procedures for notifying staff, obtaining and
using equipment, obtaining mutual aid, communicating with off site staff, etc.
Emergency Operations Plan
Section 1 – Emergency Response
An Information and Referral Call Center has three levels of response in
accordance to disaster response and recovery:
•National Response
•State Response
•Cross Regions
•State-Wide
•Local Response
•Emergency Operations Plan
•Contingency Operations Plan
•Formal Relationships with Government and Private Sector
Emergency Operations and Relief Agencies
•Pre-and Post Disaster Database
•Disaster-Related I&R Service Delivery
•Disaster-Related Inquirer Data Collection/Reports
•Disaster Training and Exercise
NIMS/ICS
Organization Chart
Information & Referral Call Center
Incident
Commander
Emergency
Manager
Public
Information
Officer
Safety
Officer
Liaison
Officer
Operations
Section
Volunteer
Manager
Volunteers
Planning
Section
Emergency
Data
Manager
Emergency
Call
Specialists
Mental
Health
Specialists
Logistics
Section
Volunteer
Logistics
Finance
Section
Contingency Operations Plan (COOP)
~ FEMA COOP course
What is COOP?
• Coop is an effort for agencies to ensure continuity of their essential functions
across a wide range of emergencies and events.
Why Develop a COOP Plan
COOP planning is good business; it requires personnel to review the functions
that are truly critical to the agency. COOP planning also requires agencies to:
• Consider the threats that could impact the office and plan for them.
• Determine the vital information, personnel, and other resources required to
continue the agency’s essential functions.
• Plan for the safety of al personnel.
Contingency Operations Plan (COOP)
~ FEMA COOP course
Benefits of COOP Planning
• Anticipate events and necessary response actions.
• Adapt to sudden changes in the operational environment.
• Improve performance through the identification of essential functions, work
processes and communication methods.
• Improve management controls by establishing measures for performance.
• Improve communication to support essential functions throughout the
agency.
Contingency Operations Plan (COOP)
~ FEMA COOP course
COOP Planning Considerations
• Be capable of implementing your COOP plans with and without warning.
• Be operational no later than 12 hours after activation.
• Be capable of maintaining sustained operations for up to 30 days.
• Include regularly scheduled testing, training, and exercising of personnel,
equipment, systems, processes, and procedures used to support the agency
during a COOP event.
• Provide for a regular risk analysis of current alternate operating facilities.
• Locate alternate facilities in areas where the ability to initiate, maintain, and
terminate COOP is optimal.
• Take advantage of existing agency field infrastructures and give
consideration to other options, such as telecommuting, work-at-home, and
shared facilities.
• Consider the distance of the alternate facility from the primary facility.
Contingency Operations Plan (COOP)
~ FEMA COOP course
What a COOP is not
Occupant Emergency Plan (OEP) –
OEP’s are intended to ensure the safety of
personnel in the event of an incident inside or
immediately surrounding an agency’s building.
For example, the OEP would be implemented in
the event of a minor fire that required evacuating
the building or if an emergency occurred outside
the building that required sheltering in place.
Depending on the emergency, the COOP plan
may be implemented at the same time as the
OEP.
Contingency Operations Plan (COOP)
Section 2 – Essential Functions
Priority
Essential Functions
1
Operations Section
Connecting victims of disaster quickly with emergency
services.
2
PIO, Liaison Officer
Collaborating with emergency services to assure
coordinated response during community emergencies.
3
Volunteer Center
Deploying volunteers to community agencies quickly
while assuring appropriate skills.
4
Liaison Officer
Collaborating with monetary and non-monetary
donations with agencies and organizations in need.
Go-Kit & Playbooks
• Designed as grab and go procedures for a call
center response environment.
• Books that are laid out in a precise manner of the
duties that need to be completed
• Created in ICS format
• Can be used in your local information and referral
center or as a supplement if deployed or evacuated
to another center.
Section 3 – Go-Kit
Item
Amount
Legal Pads
2 packages of 12 count for documentation
Pens
3 boxes
Pencils
3 boxes
Stapler with staples
4 staplers and 4 boxes of staples
Paper clips
2 boxes
Highlighters
2 boxes
Tape dispenser with tape
4 dispensers and 4 rolls
Whiteout
2 bottles
Sticky Notes
4 packages
Scissors
4 pairs
Rulers
4
Desk Clocks battery powered
4
Flashlights
10
Large First Aid Kit
1
Batteries
4 packages AAA, 8 packages AA, 2 packages C, 2 packages D, 1 package 9 Volt
Phone Books
4 copies
Maps and Atlases
4 copies
Documentation
Updated Staff Directory 4 copies
Emergency Operations Plan 2 copies
Most Current List and jump disk of Emergency Resource Partners
Current Special Needs Populations jump disk
Radio
Battery Operated
Disposable Cameras
2 Packages
Playbooks
Section 4 – Emergency Manager Playbook
Section 5 – Public Information Officer Playbook
Section 6 – Liaison Officer Playbook
Section 7 – Operations Section Playbook
Section 8 – Volunteer Management Training Module
Section 9 – Volunteer Training Manual
Section 10 – Planning Section Playbook
Section 11 – Logistics Section Playbook
Section 12 – Finance Section Playbook
Appendices
• Memorandums of Understandings (MOUS) / Mutual Aid Agreements (MAA)
• Table Top Drills
•
ICS Forms (blank forms to copy)
Thank You
Tracy Hays
(970) 407-7051
[email protected]
2009