Transcript Insurance Sector - Non-MF Application Development

Market Reform – 2009
JJ Masters
14th January 2009
© Xchanging 2008, no part of this document may be circulated, quoted or reproduced without prior written approval of Xchanging.
What has Xchanging done in 2008?
Portfolio
Project
Market Roll Outs & Pilots
IMR Upgrade
Mainframe Migration
IMR Performance & Stablity
Accounting & Settlement
ECF
Workflow
Premium Processing (eAccounting)
2
2008 A&S & ECF market roll out
LDEX -> XDH Migration
Electronic Support Service (ESS)
Service Company Pilot
Accounting Splits Pilot
Design & Contract
Tactical Solution
Strategic Solution
Replace Mainframe
Current
Status
Completed
Completed
Ongoing
Ongoing
Ongoing
Completed
Completed
Design
Completed
Planned
Completion
Q1 2008
Oct-08
Ongoing
Ongoing
Ongoing
Oct-08
Oct-08
Jul-09
Oct-08
Performance & Stabilisation Release 1
Performance & Stabilisation Release 2
Performance & Stabilisation Release 3 (Direct Load)
A&S Release 4
A&S Release 5
ECF Release 7A
ECF Release 7B
Mandatory Slip Lead
ECF MI Reports 001-004
XIS Workflow Q4 07
XIS Workflow Q1 08
XIS Workflow Q4 08
XCS Workflow Phase 2
XCS Workflow Phase 3
XCS Workflow Phase 4
XCS Workflow Internal Reporting
ELPAN2 XAG upgrade
Decommission ELPAN1
POSH auto-Load (ACORD Technical Accounts)
LIDS auto-Load (ACORD Technical Accounts)
Completed
Completed
Completed
Completed
Completed
Completed
Completed
Completed
Completed
Completed
Completed
Testing
Completed
Completed
Testing
Testing
Deploy
Completed
Build
Build
Jan-08
Mar-08
May-08
May-08
Nov-08
May-08
Nov-08
Nov-08
Nov-08
Jan-08
Mar-08
Nov-08
Mar-08
Sep-08
Nov-08
Jan-09
Nov-08
Aug-08
Q1 2009
Q1 2009
Xchanging Major Projects – 2008
© Xchanging 2008, no part of this document may be circulated, quoted or reproduced without prior written approval of Xchanging.
Where are we today?
Considerable progress over the last 3 years but …
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Essential we have to finish what we’ve started
Substantial amount of clerical checking and manual
data entry still required
Legacy bureau systems seen as cumbersome, old
fashioned, time consuming and expensive to change
Increasing impatience with Londonisms and a
widespread desire to embrace an international
process model capable of operating everywhere
Increasing clamour among LMA members for selfservice options
Xchanging perceived as reluctant to change and
insufficiently incentivised to do so
Need to find ways to speed up the rate of change for
the market
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© Xchanging 2008, no part of this document may be circulated, quoted or reproduced without prior written approval of Xchanging.
Drivers Shaping 2009 Roadmap
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Bring all premiums and claims into scope for electronic processing
Remove more “Londonisms”
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Reduce Rejections and Keying Errors
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Consistent across all market channels
Accurate and reliable information to drive market take up
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Limits IMR changes in first half of 2009
Improved Usability and User Experience
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Increase electronic messaging to reduce keying from documents
IMR Upgrade
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Remove need for Brokers to do the accounting splits
Down to each individual organisation
Finish What We Started…
© Xchanging 2008, no part of this document may be circulated, quoted or reproduced without prior written approval of Xchanging.
Guidelines for the Future of the XIS Platforms
Our intent is to be more “open” by that we mean:
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Ever reducing “Londonisms” e.g. promoting
eAccounts
Being exemplars in promoting the use of ACORD
international standards, and work with ACORD to
extend standards to support the market e.g.
Workflow
Using non-proprietary components such as the Web
Connectivity gateway that facilitate interoperability
Moving over time to increasing self service for the
services and the data associated with them
Developing our charging models to suit this
evolution and to meet our customers needs
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© Xchanging 2008, no part of this document may be circulated, quoted or reproduced without prior written approval of Xchanging.
We have a 2009 high-level plan with the MRO
MRG: Finish What We Started
Insurers' Market Repository and Electronic Accounting:
Xchanging Delivery and Related Workstreams
Stream
Deliverable
IMR - Upgrades
Security
Model
Phase 1
Quarter 4 2008
QTR 3 08
September
Build
MAT
October
November
Quarter 1 2009
December
January
February
Quarter 2 2009
March
April
May
Quarter 3 2009
June
July
August
Quarter 4 2009
September
October
November
December
Responsible
Market Group
Funding
AAC
Market
Industrial Strength
Platform
AAC
Market
Extend Scope for
Electronic
Submissions, Framework
or the Future
Design, Build & System Test
Hardware and software
upgrade
Usability and
Functionality
Define business
requirements &
functional specification
Build Release
7b
Benefit
'Live'
6/10
Phase 2
Increased Take Up
(Security model)
Cost
Consultation
Period
MAT
Release 7b
Scope
Release 8
MAT
AAC
Approval
28/11
'Live' 01/07
Design, Build & System Test
(Dates TBC)
Rel. 7b
'Live' 17/11
Define Business
Reqts - Rel. 8
Release 8 Design and Build
(Dates TBC)
ACL Delivery
Date TBC
MAT
(Date TBC)
Delivery of Rel. 8
Date TBC, Dependent on Scope
MAT
ECF Take Up
MI Reports (for firms on
ECF Performance)
Reports 1- 4
Delivered
Reports 1-4 - Take up &
outstanding claims
Report 5 - End to end
transaction time
Pilot
Claims
Legacy Claims
MRG
Decision
Claims Workflow
Triggers
Design, Build & System Test
Claims Workflow
Service
Design, Build & System Test
A&S
Claims Workflow Data
Project
Usability and
Functionality
Build
Release 5
MAT
Release 5
E. Accounting
Lloyd's IT
Placeme
Infrastructure
nt
for Claims
Trigger File
Available
Early Adopter
Roll-Out
(Date TBC)
Improve Performance
of Claims Processing/
Client Service
R3 - Functionality to
respond to claims
through Workflow
AAC
Xchanging
R6 - Align Other CRs with
IMR Security Project
AAC
Market
A&S User
Group
Xchanging
Reduce Error and
Rejections Rates
LMA
(& IUA?)
Market
Make London
more Attractive
LMBC
Market
Drive Efficiencies
into the Market
Lloyd's
TBC
Lloyd's - FPD
TBC
Lloyd's
Lloyd's
R2 - Documents and
Data visible in the
Workflow Service
Development
Go/No Go
Decision
Rel. 5
Scope Release 6
'Live' 17/11
Deliver Auto Load of
Technical Accounts
into POSH & LIDS
Design, Build, System Test & MAT
(Dates TBC)
LMA define and resolve funding/
charging structure
R6 - Align Appropriate CRs
with IMR Upgrade Phase 2
Do not jeopardise eAccounts
or waste £
Lloyd's info
requirements may
impact on split
service
Lloyd's
Date TBC
Design, Build, System Test & MAT
(Dates TBC)
IUA
Live
Splits
Service
Available
Design, Build, System Test & MAT
(Dates TBC)
Broker
Roll-Out for Complete
Service
Broker Take-Up for ACORD Technical Acounts (with Auto Load), and Company Brokers for Settlement Trigger
Pilot
Release 1.1 - Design, Build & Test
Finalisation of Scope
Phase 1 (Pilot Upgrade) - Design, Build & Test
Define business requirements
Son of CLASS
Rationalised set of
Lloyd's data
requirements and
develop reporting
methods
Precursor to
Service Targets
ECF Take Up
Market Roll-Out
Pilot - Design, Build & Test
Lloyd's Exchange
Market
Messaging interface to
write back responses
for claims
Market Roll-Out
Design, Build and System Test
Broker commitment
and take-up
Lloyd's
Information
Requirements
AAC
Roll-Out (by Class of Business)
Settlement Trigger
(Financial Account)
Non-Fundamental
Splits Service
Does this fit with Claims
Workflow Data Project?
XCS Workflow
Changes
Scope
Auto Load A&S Data
(ACORD Tech Acct) into
POSH & LIDS
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Report 5
Delivered
Date TBC
Understand the data required to meet tax, regualtory &
monitoring requirements and rationalise within current process
constraints
Release 1 - Design, Build & Test
Define I.T. requirements ?
Release 1
Go-Live
Select Vendor ?
Define optimum data requirements
Identify the options for capturing the optimum data set and the optional methods for receipt,
handling and storage within Lloyd's
Future strategy
agreed by Lloyd's
Exec.
Implementation?
Working with market forums and stakeholders
© Xchanging 2008, no part of this document may be circulated, quoted or reproduced without prior written approval of Xchanging.
2009 Market Reform Roadmap
Quarter 4 2008
Oct
IMR Upgrade – Phase 2
Nov
Quarter 1 2009
Dec
January
Design
February
Quarter 2 2009
March
Build
Security Model
April
Testing
Design
eAccounts – Auto Load (Lloyd’s & Companies)
Design
June
UAT/MAT
Imp
Build
Build
eAccounts – Settlement Release (Companies)
May
Testing
Design
UAT
Imp
Build
eAccounts – Settlement Release (Lloyd’s)
Testing
Design
eAccounts – Accounting Splits Service
Imp
Build
Design
eAccounts – Service Company
UAT/MAT
Build
Pilot
Claims Workflow Triggers
Build
Testing
Imp
Roll Out
Claims Workflow Service – Task Management
Build
Testing
Imp
Roll Out
Claims Workflow Service – Task Management 2
Build
Claims Workflow Service – Claims File
Design
Claims Workflow Service – Write Back
Claims Database Project
Testing
Design
Design
Imp
Build
Build
Build
Testing
Imp
Pilot
ECF Legacy Take-Up
Claims Workflow Triggers – ACORD Messaging
Design
Build
7
© Xchanging 2008, no part of this document may be circulated, quoted or reproduced without prior written approval of Xchanging.
Testing
UAT/MAT
Imp
Existing Xchanging Applications – end 2008
ACORD Gateway
XDH
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Insurance Portal
POSH/
LIDS
Prem.
Tracker
XIS
WF
Claims Portal
IMR
ECF
XCS
WF
XCS
Class
Casablanca
CLASS
ILU
LIRMA
@Lloyd’s
CLASS
CLASS
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Diagram shows the existing applications that support the core services
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Issues with current components:
– No single point of entry to the applications, with each having a URL and different login
– No veneer over the services to tie them together into a coherent, seamless offering
– Duplicate applications perform the same function e.g. POSH and LIDS
– Number of core components distributed across all applications e.g. security, messaging, settlement, reporting
– All services dependent on mainframe which is expensive to run/change, and has limitations e.g. batch
– Existing services supported by a convoluted, and inconsistent interface architecture around the mainframe
Next the changes for 2009 ……
© Xchanging 2008, no part of this document may be circulated, quoted or reproduced without prior written approval of Xchanging.
2009 MRO Projects – Claims Workflow Service
ACORD Gateway
XDH
Insurance Portal
POSH/
LIDS
Prem.
Tracker
Claims Portal
XIS
WF
CWS
IMR
ECF
XCS
WF
Claims
Data
XCS
Class
Casablanca
CLASS
ILU
LIRMA
@Lloyd’s
CLASS
CLASS
Claims Workflow Service (Q1, Q2, Q4 2009)
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Provides hosted workflow for companies to manage their claims work load
Creates the strategic claims database from triggers in the CLASS applications
Provide messaging based on all claims events to integrate to customers’ workflow
Q2: functionality to view IMR documents and data within the service, removing need to access directly
Q4: functionality to write back responses on claims removing need to access CLASS directly
The workflow functionality will also be available via messages including the write back functionality
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© Xchanging 2008, no part of this document may be circulated, quoted or reproduced without prior written approval of Xchanging.
2009 MRO Projects – eAccounts
ACORD Gateway
XDH
Insurance Portal
POSH/
LIDS
Prem.
Tracker
Premium Data
Claims Portal
XIS
WF
CWS
IMR
ECF
XCS
WF
Claims
Data
XCS
Class
Casablanca
CLASS
ILU
LIRMA
@Lloyd’s
CLASS
CLASS
eAccounts – Splits Service creates Premium database (Q3 2009)
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With the accounting splits service, we create a new database containing accounting entries
All ACORD Technical Accounts will be loaded into the database, along with the splits information
Data auto-loaded to POSH & LIDS (Q1) to complete the processing
ACORD Financial Accounts will be processed to release the payments (Q2 POSH, Q3 LIDS)
Going forward this will become the strategic, consolidated data store for premium information
Premium and Claims Databases are complete integrated to provide single source of data
Option to key all LPANs into this database and auto-load everything to the mainframe
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© Xchanging 2008, no part of this document may be circulated, quoted or reproduced without prior written approval of Xchanging.
2009 MRO Projects – Security Framework
ACORD Gateway
Security Framework
XDH
Insurance Portal
POSH/
LIDS
Prem.
Tracker
Premium Data
Claims Portal
XIS
WF
CWS
IMR
ECF
XCS
WF
Claims
Data
XCS
Class
Casablanca
CLASS
ILU
LIRMA
@Lloyd’s
CLASS
CLASS
Create Enterprise Security Access component (Q4 2009)
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New component that will be utilised by all other components as the master reference for security data
Contains company details including ACORD addressing information and user information
Is the master reference for risks and claims and who is performing which role on what
Delivers single sign on for all applications so that a user only has to log in once to use all the services
Project is currently known as the “IMR Security Model” and also has components in Placement Services
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© Xchanging 2008, no part of this document may be circulated, quoted or reproduced without prior written approval of Xchanging.
2009 Xchanging Projects – Portals
ACORD Gateway
Security Framework
XDH
Insurance Portal
POSH/
LIDS
Prem.
Tracker
Premium Data
XIS
WF
CWS
IMR
ECF
XCS
WF
Claims
Data
XCS
Class
Casablanca
CLASS
ILU
LIRMA
@Lloyd’s
CLASS
CLASS
Consolidate Portals (Q4 2009)
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Provide a single web site for all of the [IP]2 services, giving a seamlessly, integrated feel
Dependent on company and role of a user, only the relevant services will be presented after logging in
Enable an amount of customisation by the user of the information and links they see
Provide a consistent brand and user experience
Decommission the existing Insurance and Claim Portals
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© Xchanging 2008, no part of this document may be circulated, quoted or reproduced without prior written approval of Xchanging.
2009 Xchanging Projects – Usability
POSH/
LIDS
Prem.
Tracker
Premium Data
XIS
WF
CWS
IMR
ECF
XCS
WF
Claims
Data
XCS
Class
Casablanca
CLASS
ILU
LIRMA
@Lloyd’s
CLASS
CLASS
Description
of Services
Insurance Portal
On-Line
Help
ACORD Gateway
Security Framework
XDH
Enhance On-line Usability and User Experience (Q4 2009)
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On-line help component will be linked into all the applications to provide context sensitive help
On-line help will provide coherent, consistent assistance to all users covering all processes and services
Description of Services will provide users with comprehensive information about all of the [IP]2 services
Provide up to date information from Xchanging, including the operating status of the services
Enable the use of discussion threads and Wikis for our users to share useful information on the services
It will also provide targeted marketing to users based on their role and company
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© Xchanging 2008, no part of this document may be circulated, quoted or reproduced without prior written approval of Xchanging.
2009 MRO Projects – Claims Database Project
Prem.
Tracker
Premium Data
XIS
WF
CWS
IMR
ECF
XCS
WF
Claims
Data
XCS
Class
Casablanca
CLASS
ILU
LIRMA
@Lloyd’s
CLASS
CLASS
Claims Database Project - Provide first on-line data marts (Q3 2009)
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Description
of Services
POSH/
LIDS
On-Line Help
Insurance Portal
On-Line
Data-Marts
ACORD Gateway
Security Framework
XDH
As well as the existing distribution channels for D&I reports (XDH, email, etc) add on-line access to data, with Claims Data being the first of these
Provide users with the ability to slice, dice and drill through the data and create their own reports
Primary source of data will be the Claims Data and Placement and Premium Data components
Leverage the security framework to ensure correct access to data by organisations
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© Xchanging 2008, no part of this document may be circulated, quoted or reproduced without prior written approval of Xchanging.
Xchanging Applications at the end of 2009
Prem.
Tracker
Premium Data
XIS
WF
CWS
IMR
ECF
XCS
WF
Claims
Data
XCS
Class
Casablanca
CLASS
ILU
LIRMA
@Lloyd’s
CLASS
CLASS
The following slides show what the next steps could be to take the London Market
forwards …..
15
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Description
of Services
POSH/
LIDS
On-Line Help
Insurance Portal
On-Line
Data-Marts
ACORD Gateway
Security Framework
XDH
Possible Next Steps 1 – Premium Workflow Services
Premium
Workflow
Services
Premium Data
CWS
IMR
ECF
XCS
WF
Claims
Data
XCS
Class
Casablanca
CLASS
ILU
LIRMA
@Lloyd’s
CLASS
CLASS
Premium Workflow Services
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Extend XIS workflow to provide the market workflow functionality for queries and status updates
Enable opening of documents from workflow so no direct access required to the IMR by end users
Provide messaging interfaces for premium processes so that customers’ applications drive the processes
Decommission Premium Tracker
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© Xchanging 2008, no part of this document may be circulated, quoted or reproduced without prior written approval of Xchanging.
Description
of Services
POSH/
LIDS
On-Line Help
Insurance Portal
On-Line
Reports
ACORD Gateway
Security Framework
XDH
Possible Next Steps 2 – Extend Claims Workflow Services
Premium
Workflow
Services
Premium Data
Claims Workflow
Services
IMR
ECF
Claims
Data
Casablanca
CLASS
ILU
LIRMA
@Lloyd’s
CLASS
CLASS
Extend Claims Workflow Service to replace XCS Workflow and XCS Class
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Provide single interface to perform all claims actions through Workflow for XCS
Technicians no longer have to use IMR, XCS CLASS and Workflow to do their work
Decommission XCS Class and old XCS Workflow rules
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© Xchanging 2008, no part of this document may be circulated, quoted or reproduced without prior written approval of Xchanging.
Description
of Services
POSH/
LIDS
On-Line Help
Insurance Portal
On-Line
Reports
ACORD Gateway
Security Framework
XDH
Possible Next Steps 3 – Roll Out Claims Workflow Services
Premium
Workflow
Services
Premium Data
Claims Workflow
Services
IMR
Claims Data
CLASS
ILU
LIRMA
@Lloyd’s
CLASS
CLASS
Roll out Claims Workflow Services as the only Claims tool for external users
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Remove all direct access by end-users from the claims mainframe applications
Decommission ECF in the IMR as it will have been superseded by the Claims Workflow Service
Decommission Casablanca service for access to the mainframe
Create consolidated claims functionality in Workflow to replace remaining CLASS functionality
Migrate source of messaging to the claims database
CLASS remains to perform the settlement functions
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© Xchanging 2008, no part of this document may be circulated, quoted or reproduced without prior written approval of Xchanging.
Description
of Services
POSH/
LIDS
On-Line Help
Insurance Portal
On-Line
Reports
ACORD Gateway
Security Framework
XDH
Possible Next Steps 4 – Extend Premium Workflow
Premium Data
POSH/
LIDS
Claims Workflow
Services
IMR
Claims Data
CLASS
ILU
LIRMA
@Lloyd’s
CLASS
CLASS
Extend Premium Workflow to include data entry screens for POSH/LIDS
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Remove all direct access by end-users from the premium mainframe applications
Create consolidated premium functionality in Workflow to replace POSH/LIDS functionality
Migrate source of messaging to the premium database
POSH/LIDS remain to perform the settlement functions
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© Xchanging 2008, no part of this document may be circulated, quoted or reproduced without prior written approval of Xchanging.
Description
of Services
Premium Workflow
Services
On-Line Help
Insurance Portal
On-Line
Reports
ACORD Gateway
Security Framework
XDH
Possible Next Steps 5 – Migrate Functionality
Premium Data
POSH/
LIDS
Claims Workflow
Services
IMR
Claims Data
CLASS
ILU
LIRMA
@Lloyd’s
CLASS
CLASS
Migrate Functionality from Mainframe Applications into Workflow and Databases
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Move the Accounting functionality from POSH and LIDS into the Premium Database
Recreate the claims agreement processes in Workflow and the Claims Database
Change the source and destination for messaging to the new Databases (excluding Settlement)
Extends the available hours for all processing
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© Xchanging 2008, no part of this document may be circulated, quoted or reproduced without prior written approval of Xchanging.
Description
of Services
Premium Workflow
Services
On-Line Help
Insurance Portal
On-Line
Reports
ACORD Gateway
Security Framework
XDH
Possible Next Steps 6 – Settlement & Billing
Premium Data
Claims Workflow
Services
Claims Data
IMR
Settlement
Billing
Implement New Settlement and Billing Solutions
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Add single settlement engine for Premiums and Claims
Implement a single billing component to provide consolidated billing for all services
Enable customers to see their consolidated bills on-line
Decommission the mainframe
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© Xchanging 2008, no part of this document may be circulated, quoted or reproduced without prior written approval of Xchanging.
Description of
Services
Premium Workflow
Services
On-Line Help
Insurance Portal
On-Line Reports
ACORD Gateway
Security Framework
XDH
Possible Application Architecture for the Market
Claims Workflow
Services
IMR
Premium Data
Claims Data
Description of
Services
Premium Workflow
Services
On-Line Help
Insurance Portal
On-Line
Data Marts
ACORD Gateway
Security Framework
XDH
Settlement
Billing
Security Framework (Market Directory)
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Single enterprise component used by all components
stores the information on organisations and users regarding access to services and data
Single sign-on for all applications
Messaging
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ACORD will become our preferred messaging standard
ACORD Gateway supporting all ACORD messages covering Placement, Premiums and Claims
XDH for transforming the ACORD messages into any format required by our customers
Reporting (On-Line Data Marts)
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Insurance Portal
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Single web site for access to all our services, recognising the user and only providing the relevant ones
Single login required to access all the services with no need to login to each service
Extensive on-line help
Comprehensive information on the services offered by [IP]2
Workflow
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Enables all business processes supported by [IP]2 for Placement, Premiums and Claims
Workflows facilitates the actions taken by the market, Xchanging and other third parties
Events driving the on-line workflow are also available as messages for companies own systems
Provide direct access to the data through hosted data marts
Service will include pre-canned reports, and also ad-hoc reporting
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© Xchanging 2008, no part of this document may be circulated, quoted or reproduced without prior written approval of Xchanging.
eAccounts
23
© Xchanging 2008, no part of this document may be circulated, quoted or reproduced without prior written approval of Xchanging.
A&S is only the start of it…
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A&S is well used within the market and rollout has been moving at pace
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Currently 95% of original premiums are submitted electronically
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Currently 75% of additional and return premiums are submitted electronically
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Brokers have engaged with developing gateways for use of ACORD messages
for our A&S DRI services and have engaged software providers to improve the
way they process submissions
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Xchanging have an industrialised set of tools and processes for dealing with
electronic submissions
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The IMR Security Model programme will allow us to overcome the remaining
barriers to use
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The IMR upgrade programme will improve the architecture of A&S and put us
on a sound footing for the future
BUT….
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This is a solution for scanned documents and much of the key information
has to be re-keyed by Xchanging
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Londonisms remain a substantial diversion for Brokers
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© Xchanging 2008, no part of this document may be circulated, quoted or reproduced without prior written approval of Xchanging.
Objectives of the eAccounts service
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Move to the use of structured data for key fields
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Use international (i.e. ACORD) standards for submissions
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Reduce the amount of Xchanging keying that occurs on submissions and
improve data quality (i.e. move to a world of what you submit is exactly what
you get back)
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Remove the concept of Work Order and LPAN
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Remove the burden of performing Accounting Splits from Brokers
•
Provide a consistent splits service and reduce the query / rejection loops
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Continue to fulfil reporting requirements (e.g. Lloyd’s and existing reports)
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Minimise carrier impact
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Make the service ‘pick n mix’ for Brokers with no requirement to go ‘Big Bang’
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Removal of BSM (optional) and some London specific messages
25
© Xchanging 2008, no part of this document may be circulated, quoted or reproduced without prior written approval of Xchanging.
What has been done …
ELPAN2 Release 1
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TA message spec defined and independently reviewed (ACORD certified)
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Incorporated into existing gateway (to minimise Broker setup)
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Has been live since Dec 2007 and is currently processing live transactions
Accounting Splits
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Prototype has occurred to validate XIS understanding of the splits process (this is not envisaged
to reflect the process that we will use in production)
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XCS engaged on their impacts
Auto-Loading (ELPAN2 Release 2)
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Prototypes developed for POSH (company)
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Prototypes developed for LIDS (Lloyd’s)
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Approved projects for delivery in Q1 2009
Planning
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Analysis of the impact of splits has occurred and an XIS architecture proposed
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Indicative plans have been developed for discussion with the MRG
26
© Xchanging 2008, no part of this document may be circulated, quoted or reproduced without prior written approval of Xchanging.
Our vision for the end of 2009
ELPAN2
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FA in place for company (Q2 proposed)
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FA in place for Lloyd’s submissions (Q4 proposed)
Accounting Splits
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Commercial arrangements in place to support service
•
XIS / XCS Technicians trained
•
Technical changes – delinking, consistency for central settlement, BSM aggregation, some
report changes and workflow mgt
Auto-Loading (ELPAN2 Release 2)
•
Auto-Load in place for company and Lloyd’s submissions (Q1 proposed)
Planning
•
Rollout plans complete / in progress / being defined with Brokers
•
Definition for any future plans for further enhancing the service in 2010
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Future considerations
The following may be candidates for future releases:
•
Level 4 acknowledgments as an alternative to a BSM
•
Defining an ACORD query loop
•
Reporting improvements to increase visibility for Brokers and Carriers
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Claims Workflow Triggers
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Claims Workflow Triggers – Key Features
1.
All updates to the Claim file will be provided in addition to new Claim
transactions
•
Claim movement loaded by the Broker
•
Bureau lead appoints agreement parties
•
An authoriser actions the claim (approve or query)
•
The claim is fully agreed
2.
Provided as frequently as requested (up to every 5 minutes)
3.
Information will be cross-market, i.e. notifying status of the same claim in all
bureaux (subject to confirmation in initial release)
4.
Data will be an extension of existing daily claims CSV file including provision
for all responses and status changes
5.
Existing daily claims CSV file will continue to provided
6.
Initial format for distribution will be as a CSV file via XDH
7.
Intention to provided as ACORD Claims Movement messages in the future
8.
Available to Carriers and Brokers
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Conclusion
•
Recognise that different companies will want to interact with XIS in different
ways, so ensure the services are open e.g. Claims Workflow Trigger Messages
vs. Claims Workflow Service
•
•
Focus on the customer experience and usability
•
•
In the short term, leverage the existing legacy platforms
•
Use workflow to provide a layer of abstraction from the mainframe applications,
enabling functionality to be migrated in the future
Some of the strategic components exist already e.g. IMR, ACORD Gateway,
Workflow, etc
Knit together these components to create an integrated set of services for
Premium and Claims
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The End
Any Questions?
John Masters
Xchanging
[email protected]
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© Xchanging 2008, no part of this document may be circulated, quoted or reproduced without prior written approval of Xchanging.