Transcript Connecting Aboriginal Canadians

1
Moving Government Services On-Line
Presentation to First Nations Connect Conference
February 11 – 14, 2002
Thunder Bay, Ontario
Mathew Chan
Project Director, Government On-Line
Indian and Northern Affairs Canada
2
Background
• October 1999 Speech from the Throne
• Why Government On-Line?
• GOL principles
• client-centric
• convenient and accessible
• consistent
• responsive
• private and secure
3
Government On-Line Migration Strategy
Multijurisdictional
Convergence
Tier Three
Interdepartmental
Service Transformation
Seamless
Government
Tier Two
Intradepartmental
Channel
Refinement
Fully Enabled ESD
Tier One
Single Business
Line
On-Line Presence
On-Line Access
On-Line Initiation
Real-Time Processing
4
Government of Canada GOL Approach
The Government On-Line initiative is:
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•
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Centrally co-ordinated, to achieve progress
across the entire government
Collaborative across departments and
agencies, and across jurisdictions, involving
the private and not-for profit sectors
Transformative, by encouraging the reengineering, consolidation and integration of
services where it makes sense
Innovative, using proven best-of-breed
technologies and private sector partnerships
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Citizen-Centred Service Delivery: Citizens First Model
Citizens’ Service
Needs And Expectations
Citizens’ Priorities
For Service
Improvement
Perceptions of
Service Quality
Access To A Service Or
Group Of Related Services
Service Delivery
6
Portal / Gateways / Clusters – No Wrong Door
GoC
Portal
Canada Site
Gateways
Canadians
Subject
Clusters
Canadian Business
Non-Canadians
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Highlights of Government of Canada GOL Efforts
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Canada Site / Gateways / Clusters
Common look and feel
Policy development and governance
Secure channel and Public Key Infrastructure (PKI)
GOL Plans (28 departments & RCMP)
194 key services covering all major programs, 164 with plans and
30 potential candidates
Emphasis on horizontality and service integration (e.g., subject
clusters, CH G&C, FNITP, etc.)
Partnerships between departments are encouraged
Service for all Canadians – choice of channel, language and
format
For more information visit: www.gol-ged.gc.ca/rpt/rpt_e.asp
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Highlights of INAC GOL Efforts
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Departmental GOL Plan (12 key services)
Departmental web site and contents
On-line systems for reporting Non-Registered On-Reserve Population
(NRORP) and Housing and Infrastructure Assets (H&IA)
Indian Land Registry System (ILRS)
NORMIN digital contents
Data collection / reporting process rationalization
Aboriginal Canada Portal
First Nations and Inuit Transfer Payment (FNITP) project
Indian Registration System / Certificate of Indian Status (IRS / CIS)
project
For more information visit: www.ainc-inac.gc.ca/gol-ged/index_e.html
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Key INAC GOL Services
On-line
Partially on-line
Land
Management
Aboriginal
Canada
Portal
Northern
Science &
Technology &
Circumpolar
Liaison
Northern
Environmental
Management
and
Protection
Northern
Natural
Resource
Management
Environmental
Management
and
Protection
Natural
Resource
Management
Community and
Economic
Development
Not on-line
FN & Inuit
Transfer
Payment
Indian
Registration
System /
Certificate of
Indian Status
Information
Access and
Services
Aboriginal
Employment
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First Nations and Inuit Transfer Payment Project
• Implement a re-engineered Grants and Contributions business
•
process that will assist in developing business and service
standards and streamlining the back end business processes
Provide key on-line transactional services which include:
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application for and approval of funding
scheduling and adjustment of cash requirements
transfer of funds
reporting – financial and non-financial
• Provide a single-window venue, for payments and reporting, for
the transfer of government funds to eligible recipients
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Transfer Payment Management Accountability Framework
Assessment Report
Management
Assessment
(includes recommendations
and timeframes)
Reporting
Transfer
Payment
Management
System
Monitoring & Review
(financial audits,
non-financial statistics,
program standards)
Specific T’s & C’s
or
Development Plan
Funding Agreement
(type, duration, T’s & C’s
as a result of Summary Report)
Intervention (RMP’s) Reviews & Evaluation
(of recipients &
or
components of
process)
Sign-Off
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High Level View of FNITP
Reporting /
FN Reporting Guide
PSE
Nominal Roll
Partners / Clients
Capital
Housing
Ec Dev
Social
NRORP
Audits
On-Line
CRM /
Business
Flow
Transfer
Data
Payment
and
System
Transaction
Manager
Coordination
Dept’l
Financial
System
(OASIS)
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FNITP Project Business Drivers
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From the client’s perspective:
• One contract with Canada
• One cheque
• One set of reports
From an operational perspective
• Take advantage of business process improvement and
enabling technology to reduce the administrative paper
burden and shift the emphasis to more client-centric “valueadded” activities
•
From an accountability perspective
• Establish a consolidated Management Accountability
Framework that measures the effectiveness of all Government
services to eligible recipients
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Indian Registry System / Certificate of Indian Status Project
REG ISTRY NO . - NO DE R EGISTRE
1234567890
CERTIFICATE OF INDIAN STATUS - CERTIFICAT DE STATUT D'INDIEN
THIS IS TO CERTIFY T HAT - LE PRÉSENT ATTESTE QUE
FAMI LY N AME - NO M DE FAM IL LE
LASTNAME
GI VEN NAM ES - PRÉNO M S
Photo
FIRSTNAME, MIDDLE
ALI AS - NOM D 'E M PRU NT
CARDHOLDER
REG ISTRY G ROU P - GRO UPE D'ENR EGISTREM ENT
REGISTRY GROUP INFO
Signature Here
DATE O F BIRTH - DATE DE NAISSANCE
1966 * 08 * 27
YR. / AN .
MO . / M.
D AY / J.
SEX - SEXE
M
ISSUE DATE - DATE D'ÉM ISSION
2001 * 10 * 31
YR. / AN .
MO . / M.
D AY / J.
is an Indian within the meaning of the Indian Act, chapter 27, Statutes of Canada (1985).
est un Indien au sens de la Loi sur les indiens , chapitre 27 des Lois du Canada (1985).
Project Objectives:
1.
2.
To introduce a more secure Certificate of Indian
Status to replace the existing Indian Status card
To modernize the existing legacy Indian
Registry System for on-line transaction
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Proposed CIS Issuance Process
1.
2.
4
3.
4.
: Whitehorse
1
: Yellowkinfe
IRA verifies identity of individual and
captures picture and signature
IRS authorizes the issuance of the
CIS and the CIS is printed (HQ or
Region)
: Iqaluit
The CIS is sent
back to the IRA
IRA issues the CIS to the individual
3
: Edmonton
St. John's
2
: Victoria
: Regina
: Winnipeg
Quebec
:
: Charlottetown
:
Fredericton
: Halifax
: Ottawa
: Toronto
IRS Web Server
and Database
:
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IRS / CIS Project Business Drivers
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Streamline registration business processes
Improve authorized user access to Registry
information
Replace existing Status Card with secure and PKI
capable card
Replace existing legacy system with secure on-line
system
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Opportunities
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Potential for sharing and exchanging ideas – creating
networks
Technology can be used as a tool to maintain
connections between communities, including on and
off reserve
Cost-effective delivery of certain services to remote
communities (e.g., education, health care)
Method of preserving culture and making culture
accessible to those who have moved off reserve
Potential for economic development / marketing
Improvement of government business processes and
service delivery to citizens
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Challenges
• Sustainability / Competing Socio-Economic Priorities
• People
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Leadership involvement
Capacity building
Youth
Retention of trained people
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Streamline business processes
Service standards
Consistency of service
Information management (IM)
Change management
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7 / 24 service
Security
Rapidly changing environment
Standards
• Business
• Technology