Transcript Gordon Graham’s Risk Management

Gordon Graham’s
Risk Management
Presented by:
Commander Tim Jackman
Long Beach PD
Introductory Points…
• Never before have you been held to the
level of introspective analysis that is
occurring today
• Simultaneously, we face other external
factors such as decreased public confidence
and spending
• Couple these with the ever growing
complexity of our job (Is there a more
complex job in America today?)
Risk
• Our extremely complex job involves a
tremendous amount of Risk
• Risk is part of life
• You took risks coming to this class today
• You will take a risk eating dinner or driving
home
• Risk can be eliminated, avoided, shared or
managed
Risk Management
• Historically, government does not take Risk
Management seriously
• Next time you see a negative portrayal of a
police department find out how many
people are assigned to post-incident
investigation (IA) versus pre-incident
investigations (backgrounds)
Managing Risk - Formal
• Management of risk focuses on eliminating
problems before they occur
• A risk manager is an individual who
specializes in:
– Predicting the things that will go wrong
– Is involved in a formalized sharing process
nationwide and
– Develops plans to prevent incidents from
going wrong
Managing Risk - Informal
• “I told you so!”
Two Views of Risk Management
• Big Picture – Organizational Risk
Management
• Smaller picture – Operational Risk
Management
Systems
• Smith System – IPDE
– (Identify, Predict, Decide and Execute)
• UPS –
– Systems –
– underrepresented in collisions and
worker’s compensation
• Felony Stops
• Don Jackson
• 2000 Los Alamos Fire Incident
Proper Conduct
• Achieving the goal of proper conduct 100%
of the time is the first step in eliminating
civil liability, maximizing officer safety and
maximizing customer service
• No one loses when things are done right
Achieving Proper Conduct
1. Getting the Right thing done the Right
Way the First Time
Risk/Frequency Chart
NDT
R
HR
HR
LF
HF
I
DT
S
K
LR
LR
LF
HF
FREQUENCY
Achieving Proper Conduct
1. Getting the Right thing done the Right
Way the First Time
2. While treating everyone involved with the
highest level of dignity and respect
possible under the circumstances
Dignity and Respect
• There is a growing lack of dignity and
respect in America
• Simple things – often taken for granted in
the past are nearly non-existent. Holding
doors, please and thank you, smiling,
properly addressing people, etc., are rapidly
disappearing
Basic Rules of Life
(Learned at age 5)
• Treat others the way you would want a loved one
treated in similar circumstances – Golden Rule
• A smile goes a long way and is internationally
understood. You can be tactically aware with a
smile on your face
• If you don’t have something nice to say – don’t
say it. Explain what you are doing.
• Don’t make promises you can’t keep and keep the
ones you make. Not only is this decent it will
keep you out of legal trouble.
Basic Rules of Life
(Learned at age 5)
• Keep your hands to yourself unless you are
required to touch someone…
• Apologize when you really do make a mistake and
try to fix it now. Study after study shows this
works better than stalling and not admitting fault.
Again, how would you like to be treated?
• You get more flies with honey than with vinegar.
Be nice!
Five Pillars of Success for
Law Enforcement
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People
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Recruitment
Comprehensive Background Investigations
Core ingredient of hiring = Integrity
Not everyone is qualified to be in Law
Enforcement
• Understanding the probationary process
• Meaningful Performance Evaluations
Policy
• Don’t focus on low risk tasks
• Properly derived – include review by
competent counsel annually
• Color coded as to level of risk
• Make sure you and your people know the
HR (High Risk) policies
Training
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Initial and Ongoing (SROVT)
You are responsible for training
Everyday must be a training day – HR/LF/NDT’s
Consistent with organizational policy
Provided by people who care about training
Pre-incident verification of knowledge
Properly documented
HR/LF/NDT considerations in decision making
Supervision
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Supervisors must enforce organizational policy
Not some of the policies – ALL of the policies
Not some of the time – ALL of the time
Not with some people – with ALL of the people
Not 1 or 2 supervisors – ALL supervisors
Auditing, inspections and complaint investigation
MBWA  SBWA  Proper Conduct
Discipline
• Prompt, fair and
impartial
• Not dependent on
consequences
• Relations with Civil
Service and Human
Resources