Transcript Vodacom Office in the Cloud

Vodacom Microsoft Hosted
CRM
Microsoft Hosted CRM
Video
What is Microsoft Hosted CRM?
Transform your business with a customer relationship management tool to
aid with effective marketing and sales management. Vodacom Hosted
Microsoft Dynamics CRM 4.0 is a highly flexible customer relationship
management (CRM) system, that gives users the ability to create a holistic
view of each customer, from initial contact through to sales and service.
 Marketing
 Sales
 Orders
 Customer Support
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Microsoft Hosted CRM Features
Marketing
Tool
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Pipeline
Optimization •
Collects Consumer information
Analyses info
Targeted market campaigns
Campaign wizard – email blasts with response tracking
Qualify and assign leads
Track Opportunities
Convert leads to sales
Analysis in excel
• Works with Hosted Exchange, SharePoint and Lync for
a fully collaborative experience
Collaborative • Access to marketing, sales and customer service
modules offering a strategic view of the business
Features
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Microsoft Hosted CRM Features
Sales
Literature
• Create, manage and distribute collateral on the fly
• Publisher makes it easy to select customers for a
marketing campaign or personalized message
• Quote Generation
• Fully featured catalogue supportive of complex pricing
models, discounting and diverse units of measure
Order
Management • Product Invoices
• Next step suggestions and workflows with automated
task assignment
Workflow
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Microsoft Hosted CRM Features
Customize
• Customize workflows and information to give insight into
business without IT specialist assistance
• Add custom objects and activities, design views and
business logic so that tasks are automated
• View how the business is doing by transferring data into xls
Flexible
Reporting
System
Support
• Case management
• Service history
• Support knowledge – enable support staff to deliver
consistent, efficient service.
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A 360 View of the Business
Hosted CRM Benefits
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360 degree
view of your
Business
Improve
operational
efficiency
CRM 4.0 extends the
reach of Outlook by
turning it into a tool to
manage customer
information. It puts lead
information, marketing
pitches, all sales call
information into one
central location for sales
and marketing staff to
access easily.
Enables business
processes in ways
that employees can
use each day. CRM
can automate timeconsuming repetitive
tasks, warn staff of
open customer
issues and
automatically send
important e-mail
messages to
customers and
partners.
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Works the
way your
Business
works
CRM can be tailored
to work the way your
business works.
CRM forms,
relationship links,
and customer views
can be designed and
modified without
requiring
complicated
programming. It
gives the right
information to the
right people.
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Simplifies
service
scheduling
Centralized
customer interaction.
Improved customer
support.
Increase customer
satisfaction.
High Rate of
customer retention.
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Enhanced offline
communication
ensuring
productivity
anywhere,
anytime
CRM is accessible from
mobile devices, over the
internet, regardless of
location.
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Microsoft Hosted CRM Pricing
ONCE OFF
SETUP FEE
HOSTED CRM
PRO 4.0
R 2 000
R 434.00 per
user
•
Customer
Support
•
Data Backup
•
MS Office
Integration
•
Offline Sync
•
Offline SDK
Why Vodacom?
• Microsoft Certified Partner
• High availability hosted infrastructure with 99.9% uptime
SLA supporting your CRM solution
• Disaster Recovery of hosted solution
• Zero up-front investment and market relative pricing
• No in-house skills required
• Feature rich provisioning portal available to customers
and resellers
• CRM Customization Partner available
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Customization Partner – 3fifteen
Microsoft application development business
Not focused on licensing nor infrastructure
We build, deploy and maintain enterprise-level customised
for our customers using Microsoft technology
Microsoft Gold Certified Partner
Microsoft Managed Partner
applications
3fifteen Focus Areas
Business Solutions
Outsourcing, Virtual Teams, Projects, Time & Materials
Support Services (SLA Enhancements)
Project Management
Information
Worker
Solutions
(SharePoint)
Web
Development
&
Digital Marketing
Business
Intelligence
&
Data
Management
Customer
Relationship
Management
(CRM)
Custom Development
Application
Integration
&
Business
Process
Management
Mobile
Thank you !