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Partner Program 2012
Assistance PSA for Microsoft Dynamics CRM 2011
Our Mission
“Within the Microsoft eco system, worldwide market
Leader in the Professional Service Industry”
Assistance Software
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Based in Europe, The Netherlands , Naarden
(near Amsterdam)
Leading Vertical Solution for the PSA market (in
The Netherlands)
Version 1.0 was released March 1993.
800+ company Implementations and 12.000+
licenses sold
Developed a Unique solution for the Microsoft
CRM 2011 platform, launched in March 2011
50 Partners Worldwide
ISV Alliance agreement with Microsoft Corp.
Solution is Certified for Microsoft
Dynamics CRM 2011
ISV Alliance Agreement with Microsoft Corporation
“Our partners play a critical role in delivering
specialized solutions for our customers” said
Doug Kennedy, vice president, Microsoft
Dynamics Partners
“Assistance Software is an example of a
partner that is utilizing the power and
flexibility offered by Microsoft Dynamics CRM
to meet the specific needs of our customers
and help them be more productive.”
World Wide Partner Network
Our Vision
Our Concept
Assistance PSA for Microsoft Dynamics CRM™
Price List
Price
List
Accounts
Accounts
Opportunities
Leads
Products
Products
Contacts
Contacts
HRM
Campaigns
Project and Contract
management
Time and Expenses
Expense Claim
Project
Calculation
Power of Choice:
On Premise, SaaS and
CRM Online
Project
Sales Forecast
Project
Activity Planning
Project
Resource Planning
Microsoft Dynamics CRM™
for Professional Services
Invoices
Microsoft
Dynamics NAV/GP/AX
Microsoft
Outlook
Profile our target market
Professional Services Organizations:
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IT Consultancy and Services
Legal Services
Consultancy and Management Services
Architects and Engineering Services
Advertising and Design Studios
Public Administration
Education Services
Other Services/Project organizations
Demo Project Live Cycle
Invoice
Opportunity
Project
management
Approval
Time Entry
License Structure
Assistance PSA Server License*
Assistance PSA Users**
PSA Server lIcense
8.500
Full
500 - On Premise or Limited 250,30,- SAAS Full or 15,00 SAAS Limited
*Only applicable with On Premise,
**SAAS price is per month per user includes SLA, On Premise price is named per user without SLA, SLA is 21% of the license
Assistance Software Partner Program 2012
Partner Levels
Premium Partner
Registered Partner
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Partner Annual fee 1,500 euro
Reseller agreement only for Assistance PSA
Microsoft Dynamics CRM Certified
Lead Registration
Limited support up to 3 calls for free and then 150 Euro per call
Complementary E-Learning
A minimum of one employee need to be
PSA Certified
20% Margin on Licenses
15% Margin on Maintenance
5 PSA users for own use for free
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Partner Annual fee 2,500 euro
Reseller agreement for Assistance PSA
Microsoft Dynamics Microsoft Dynamics CRM Certified
and/or NAV/AX/GP
Joint Marketing efforts
Lead Registration
Managed Partner Support by PAM
Limited support up to 30 tickets for free
Complementary E-Learning and once per year Boot Camp in
Amsterdam or on Site (excluding expenses)
A minimum of two employees need to be PSA Certified
40% Margin on Licenses
25% Margin on Maintenance
50 PSA users for own use for free incl. maintenance
Registered Partner Program
Registered Partner
Partner Program
Sign Partner Reseller Agreement
Start E-Learning
Get Certified
Sell Assistance PSA
Premium Partner Program
Premium Partner
Partner Program
4. Deployment
3. Sales
2. Go-ToMarket
1. Start-Up
• Start PSO Team
• Marketing
Research
• Join Assistance
Partner Program
• Start Marketing
Activities
• Demo Sessions
• Quote
• Contracts
• Implementation
• Support Team
Phase 1: Start-Up
1a. Sign Letter of Intent
1b. Establish PSO Team
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Product Manager
Sales Pré Sales
Project management & Consultants (implementation)
Technical Consultants (installation)
1b. Local Marketing Research
Phase 2: Go-To-Market
2a. Sign up for Assistance Software Partner Program
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Preferred territory partners
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Multi-tier program (Certified, Silver, Gold levels)
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Marketing program support
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Comprehensive “Boot Camp” Training and Certification - No start-up fees
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On-line training and certification
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Pre-sales assistance during start-up through Assistance Software PAM
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40% standard discount on Assistance Software
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25% standard discount on recurring software maintenance
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Earn higher performance-based incentives
Direct
Mail
Tele
Marketing
Marketing
Mix
- Additional cash discounts
- Marketing Development Funds
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Comprehensive partner portal
2b. Start Marketing Activities
Live
Events
Internet
Awareness
Boot Camp
Sales Module
Basic Module
Implementation Module
Technical Module
(1 DAY)
(1 DAY)
(1 DAY)
(1 DAY ONLINE)
Vision & Concept
Concepts
Sprint Method
Installation & Configuration
How to Demo
Navigation
Get Started with PSA
Connections
Licensing & Prizing
Create Blue Print
Certification exam
Prepare Demo
Employees, Projects, Calculation,
Resource Planning, Time sheet &
Expenses and Invoicing
Price per attendee:
(1st boot camp with up to 2 attendees free of charge and two attendees per
year, annual additional 2 attendees)
Perform Sales Demo
Connections
€ 1.650,-
Location: Assistance Software Group - Naarden, The Netherlands
Boot Camp
Direct online Exam
Trade show and Live Event Support
Phase 3: Sales
3a. Demo Session
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PSAonline demo environment
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Partner Portal Assistance Software
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Demo Support through PAM
3b. Quotes & Contracts
Phase 4: Deployment
4a. Start Deployment and Implementation
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Implementation Support through our online services
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Free Lab documents and e-learning facility
4b. Start Support Team and Tech Team
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Free Webinar Services (monthly call, update webinars etc)
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Online 3th line Support per e-mail, web meeting and telephone
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Additional support through our online services section
Software License
Software for your own Company
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Free Server License for 50 Users
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Maintenance included
Online Services
•Fundamentals Fast Track
•Advanced Fast Track
•Additional hours to get your
report, live consultancy,
support etc.
•Fundamentals training
•Advanced training
Fast Track
Implementation
Virtual Training
Class
Hour Packs
Annual Support
•Additional support
agreement on assistance
PSA
•30 tickets
Partner Quotes
Our Partners
Beau McKay
Practice Manager
Cole Systems Associates, Inc.
“Cole Systems was originally a FolioDev partner and we found that the complexity of
configuring and setting up the solution did not fully meet the needs of the medium sized
businesses. While AX PSA has good tools, the overall flow and cost meant that we couldn’t
compete with the project centric competitors,
with Assistance PSA for Microsoft Dynamics we can!“
Our Partners
Henk Woltjes
Practice Manager Professional Service Industry
Qurius
“In the past we sometimes had to reprogram the adjustments we made for our client with
every update of the Microsoft Dynamics software. Now, because every client has the same,
configurable software with Assistance PSA updating gets much easier!”
Our Partners
Dale Potter
President
Premier Computing
“Assistance PSA offers a tremendous opportunity for Microsoft reselling partners. Premier
was first interested because of the strength of the application and how well designed it is for
Professional Service Organizations. The optional integrations offered for 3 of the 4 Microsoft
Dynamics ERP solutions, for Microsoft Dynamics SharePoint, SharePoint and office opens even
greater opportunities for us.”
“Since becoming a Partner of Assistance PSA, I have been very impressed with their channel
program, particularly the marketing and lead generation assistance, the technical training
and the exceptional service we have received from Assistance”
Links
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Home Page
http://www.assistancesoftware.com
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Partner Portal
http://www.assistancesoftware.com/partnerinfo/