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1 Strategies for Employee/Business Resource Groups Martha Artiles Managing Partner C5 Consulting, LLC Agenda 2 ERG/BRG Defined Business Benefits Disability ERG/BRG – What is different How to Start/Refresh Resources ERG/BRG Defined 3 Employee Resource Groups/Business Resource Groups Originated as a social and networking venue for individuals that share specific diversity dimensions and serves as safe haven to share unique insights Most common focus on gender, race/ethnicity and LGBT Also known as Affinity Groups and/or Network Groups They have evolved to become more strategic and directly linked to the business Profitability Productivity People Business Benefits 4 Cross functional by nature and they have intuitive knowledge about emerging markets due to their cultural awareness Profitability Products/Services that are more attractive to the particular affinity group Productivity Ideas of how to increase the productivity of its members People Recruitment, retention and engagement of its members Business Benefits - Profitability 5 Products/Services that are more attractive to the particular affinity group Provide cultural perspectives, insights and knowledge that can help customize product/service and market accordingly Serve as an instant focus group to provide feedback for external products/services or for internal processes/practices Business Benefits - Productivity 6 Leadership Development Develop management/leadership skills they may not in their day-to-day jobs Venue to showcase skills to leadership Mentoring opportunities – formal and informal High potentials are common results Business Benefits - People 7 Active in recruitment /talent attraction efforts Conferences and Colleges/Universities that are unique to their diversity dimension Visible in community/volunteerism projects to improve the company brand with the specific population Talent retention New Hire support Mentoring Sodexo’s “mini-chief diversity officers” Important lever for true “Inclusion” Disability ERG/BRG – What is Different 8 Employees may not make their interest known Different disability focused groups may be needed Employees with disabilities Employees who serve as caregivers for adult members with disabilities Parents with children with disabilities Advocates/Champions that ensure disability-awareness messages are integrated within all communications. Meetings, events and drive improvements that impact employees with disabilities How to Start an ERG/BRG 9 Develop a company policy/process for ERG/BRG’s so there is consistency Formation Process (relation to volunteerism) Application (Vision, Mission, Charter,…) Business Connections – Profitability, Productivity, People Goals/Objectives that are measurable Executive Sponsor Leadership structure Minimum number of members Reporting requirements/Annual reviews Engage employees that have expressed an interest Resources 10 “Employee Resource Groups that Drive Business”, Study by Jennifer Brown Consulting “ERG’s Come of Age: The Evolution of Employee Resource Groups”, January 2011 by Mercer’s Global Equality, Diversity and Inclusion Practice “Inclusion Means Equal Treatment for Employee Groups”. SHRM Online Diversity Discipline, March 2009 “Measure Employee Resource Groups to Yield Business Results”, SHRM Online Diversity Discipline, October 2007 “Do You Need an Employee Resource Group for People with Disabilities?”, SHRM Online Diversity discipline, January 2009 Resources 11 www.askearn.org/docs/ERG_toolkit.pdf JAN (Job Accommodation Network), www.askjan.org US Business Leadership Network http://www.usbln.org WORKFORCE MARKETPLA CE COLLABORATIO N FOR DIVERSITY & BUSINESS SUCCESS COMMUNITY C5 Consulting, LLC 13 Our Mission C5 Consulting changes corporate culture to include people with disabilities in the workforce through collaboration to ensure diversity and business success. Our Services Private and Public Sector, Community Rehabilitation Providers, Staffing Firms, Universities, Business Leadership Network Affiliates Contacts Katherine McCary (East Coast) [email protected] Martha Artiles (West Coast) [email protected] www.consultc5.com