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Technology Department
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Comprised of several groups:
 User services
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Call Center (outsourced)
Helpdesk
Laptop support and repair
Classroom support
 Core services
▪ Servers
▪ Blackboard
▪ Banner
 Information Security
▪ Encryption and training
▪ Antivirus
 Networking and Telecom
▪ Internet access
▪ Intrusion Prevention System
▪ Quality of Service
 OneCard Office
Information located at:
http://www.fitchburgstate.edu/technology
Call Center:
 978-665-4500
 1-866-520-7131
 LiveChat
Helpdesk located at Conlon 236
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24x7 call center. Level 1 support.
 978-665-4500
 1-866-520-7131
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Walk-up help
 Conlon 236, 8-8 M-Th, 8-5 Fr, 8-noon Sa
 Loaners are available
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The Fitchburg State Help Desk supports:
 BlackBoard and Elluminate Distance Learning
 Internet and Network Access
 GMail, Outlook, Entourage and Outlook Web
 Application questions
 Hardware and OS issues
 Apple Computers and Windows Computers
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Your unique username and password for
accessing campus resources
 Blackboard credentials
 Computer Lab login
 Library resource access
 TK20 login
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Antivirus free of charge to all students.
 www.fitchburgstate.edu/technology/services
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Encryption available free of charge to all
students.
 Helpdesk appointment, x4500
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eNac now required in dorms and student
wireless.
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Moved to Gmail in October 2009.
7GB mailbox limit.
Accounts created overnight after your first
class registration.
[email protected]
Password is last six of your student ID
(printed at the bottom of your OneCard).
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Anything uploaded to this drive letter is
backed up and available off any networked
computer on campus.
To access anywhere: http://files.fsc.edu
You must login to access this.
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Student Laptop specs and deals from HP and
Apple
 http://www.fitchburgstate.edu/technology/stucomp/
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The new wireless system (802.11n) has been
installed and is available in all buildings and
green spaces around campus.
Use the SSID “student” – requires the eNac
client
 Make sure all patches are installed for your O/S
 Make sure an antivirus program is updated and
working on your system.
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New service coming to Fitchburg State.
IM, Internet Phone, Video Conference
technology available to all classes.
Automatically assigns you to groups based
upon your classes.
Get to this via any Blackboard class under the
“Communication” option.
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Located in the bookstore.
Significant discounts:
 Windows 7 Ultimate 32 bit
 Windows 7 Ultimate 64 bit
 Office Enterprise 2010 Win32
 Office 2011 for Mac
 Visual Studio 2008 Win32
 Office SharePoint Designer 2007
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$15
$15
$15
$15
$15
$15
One copy per student, must have
OneCard ID.
OneCard Office
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The OneCard Office is located in the Anthony
Building (Highland Ave)
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Open Monday - Friday: 8 A.M. – 5 P.M.
Open until 6:00 P.M. for
the first two weeks of the
Fall and Spring semester
(Monday - Thursday).
www.fitchburgstate.edu/One
Card
The OneCard
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OneCard Uses
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Acts as a Library Card
Recreation Center
Access
Chartwells Dining Meal
Plans
Access to Dorms and
Academic Areas
Stored Value Accounts
Fitchburg State
Underground Pub
Access
Print Management
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Student Discounts on and
Off Campus
MART Bus Pass
Admittance to Sponsored
Fitchburg State Events
And More…
Your OneCard is a Key!
• Your OneCard is also used as a “Key” to access
certain areas at the college.
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Resident Halls
Academic Areas
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Library
Nursing Labs
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Communication
Media Labs
And others..
Pharos Printing
All open labs require a OneCard in order to print.
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Conlon 113
Conlon 338
Conlon 339
Edgerly 106
Edgerly 210
Edgerly 202
Hammond 3rd Floor Labs
Hammond Library
McKay C175 Business Lab
Pharos Print Release Station
The OneCard System Has Four Stored Value
Accounts
• Fitchburg Gold
▫ Universal Account
• Falcon Dollars
▫ Funds can only be used at Chartwells
• Dining Points
▫ Money allowance associated with a meal plan
▫ Funds can only be spent at Chartwells
• Book Advance
▫ Book Advance Funds appear automatically for qualifying
financial aid recipients who have a pending credit.
Fitchburg Gold is Accepted At:
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Bookstore (Follett)
Commuter Café
Holmes Dining
Laundry Machines
Vending Machines
OneCard Office
Comm. Media Photo Lab
Health Services
Weston Box Office
MWCC Café
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Student Center
Photocopiers
Post Office
Ritazza Café
Rec Center
Residential & Housing
Services
• Student Conduct
• Wallace Civic Center
• AND MORE!
Laundry Reader
Copy Reader
Vending Reader
BbOne Off-Campus Fitchburg Gold Program
Use your OneCard Fitchburg Gold account at local area merchant
establishments as payment for goods and services.
Current Merchants
• Goombas
• Domino’s Pizza
• Papa John’s Pizza
• CVS (John Fitch HWY)
• CVS (Rollstone Rd.)
• Campus Pizza & Variety
• Slattery’s Restaurant
• Papa Gino’s
• New Options Café
• Always Something Good
And more..
Look for this sign
Visit : www.fitchburgstate.edu/onecard For an Updated List of Merchants
Adding Money to your Fitchburg Gold
Account via a Card Management Center
(CMC)is Simple!
• Check Balances and Make Deposits to
Your Fitchburg Gold Account
• Receipts are Available
• Insert Cash or Swipe a Credit or Debit
Card
• CMC machines only take $5, $10, $20,
$50 as well as AMEX, MASTERCARD,
VISA and Discover
Or Visit the Fitchburg State OneCard
Website and Add Money Online
• You can add funds
using the My
Accounts Web Page
(link posted on our webpage)
• Or Log onto:
blackboard.fitchburgstate.edu
www.fitchburgstate.edu/
onecard
“My Accounts” at
blackboard.fitchburgstate.edu
• Quick Balance Checks
• Print Off Statements
• Deposit Money Into Your
Fitchburg Gold Account
Using A Credit Or Debit Card
• Report A Lost Card To Freeze
Your Funds
OneCard Discount Program
Show your OneCard at local area merchant locations and receive a
discount for being affiliated with Fitchburg State University.
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We Have Over 30 Participating Members
▫ Fast Food
▫ Dine-In Restaurants
▫ Car Wash
▫ Cinemas
▫ Roller Skating
▫ Museum
▫ Book Stores
▫ Auto Body Shops
Look for this sign
Visit : www.fitchburgstate.edu/onecard for an Updated List of Merchants
OneCard Care
• Don’t lose your OneCard
▫ Treat it as you would a Credit Card or a House Key
 $25 Replacement Fee if Lost or Stolen
▫ Keep your card protected!
DO NOT:
 Punch Holes in the Card
 Bend the Card
 Lend to others
 Place next to magnetic devices
 Use as an Ice Scraper!
Office of the Registrar
Web 4 Student Self Service
Registration
Grades
Transcripts
http://web4.fitchburgstate.edu
Come visit us in our new
location in the Anthony Building
Fitchburg State University
Library
http://www.fitchburgstate.edu/library/
Research Assistance
• Email, phone, IM and in person assistance
• One-on-one research appointments with subject
specialist librarians
http://www.fitchburgstate.edu/library
Resources
• Over 100 subject specific databases with full-text
articles
• Library LibGuides – resources by subject
• Remote database access with Falcon ID and
password
http://www.fsc.edu/library
Document Delivery/Circulation
• Check out books with OneCard and proof of
registration
• Distance learning students can receive books by
mail and articles via email
http://www.fitchburgstate.edu/library
Computer Use
• Wireless available at Library
• PCs available on first floor of Library – login
with Falcon ID and password
http://www.fitchburgstate.edu/library
Questions?