Transcript PC-PSA Workshop - United Nations

Institutional Capacity Building for
Successful e-Government
23 June 2011
By
Mr Blake Mosley-Lefatola
Chief Executive Officer: SITA
INDEX
 SITA Act
 SITA Mandate
 SITA’s Contribution to Government 12 Outcomes and
Opportunities
 What is e-Government about?
 So why do countries need to have e-Government strategy
 What are the critical success factors for a successful egovernment programme
 What are the Barriers and Challenges for Successful eGovernment
 African countries must pursue a particular e-government strategy
 e-Government value proposition for Africa is great!
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SITA ACT
SITA is governed by the SITA ACT No. 88 of 1998 as
amended by the SITA Act 38 of 2002:
To provide for the establishment of a company
that will provide information technology,
information systems and related services to, or
on behalf of, participating departments and in
regard to these services, act as an agent of the
South African Government; and to provide for
matters connected therewith.
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SITA MANDATE

To improve service delivery to the public through the
provision of information technology, information systems
and related services in a maintained information systems
security environment to departments and public bodies and
to promote the efficiency of departments and public bodies
through the use of information technology
 Furthermore, the Act separates SITA's services into
mandatory services (i.e. SITA must provide), and nonmandatory services
 SITA remains committed in all its engagements to adhere to
the Government's "IT House of Values ",
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What is e-Government about?
“e-Government is about using the tools and systems made
possible by Information and Communication Technologies (ICT)
to provide better public services to citizens and businesses. ICTs
are already widely used by government bodies, just as in
enterprises, but e-Government involves much more than just the
tools. Effective e-Government also involves rethinking
organizations and processes, and changing behavior so that
public services are delivered more efficiently to the people that
need to use them. Implemented well, e-Government enables all
citizens, enterprises and organizations to carry out their business
with government more easily, more quickly and at lower cost.” European Union
So why do countries need to have e-Government
strategy
To pursue real economic development goals not just “technology push”
To create the right policy and institutional frameworks from the start.
To maximize effectiveness of ICT initiatives within Government.
To manage the increasing costs of I&IT in government
To generate savings by applying I&IT in backend processes or other
programmatic areas
To map path from pilot experiments to sustainable, scalable systems
To design technology architecture (infrastructure, data, standards) for
the public sector
To integrate organizational silos and deliver citizen services through
common channels.
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What are the critical success factors for a successful egovernment programme
What are the Barriers and Challenges for
Successful e-Government
Legislative
and
regulatory
Cross agency
coordination
Budgetary
frameworks
Planning for
technological
change
Public private
partnerships
Barriers to eGovernment
Fostering
leadership for
eGovernment
Digital divide
Human
capacity
development
Developing a
roadmap for
new
technologies
Institutional capacity building blocks to ensure that key eGovernment institutional capacity prerequisites are met
• Political sponsorship
• Policy level
• Institutional
framework
• Project Portfolio
Management
• Policies & Acts
• Standards /
Architecture
• Human Capital
Development
Governance
Structure
e-Government
Champion
• CIO – Policy
• CTO – Technology
• e-Government
Champion – Strategy
Level
Tools
Public-Private
Partnerships
• Industry Participation
• Outsourcing
• Best Practice Research
• Skill sets
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SITA;s experience in pursuing an e-government
strategy – Building PSI Capability
E-Strategy
Architecture
•e-Vision
•Business and Operational Model
•Governance
•Security
•Strategies, Plans and Policies
•Data
•Resource Commitment
•Application
Technology
Organizational Capability
Value
NetworkChain Management
•e-Government Competencies
•
•e-Government Tools & Techniques
•
•Organizational Learning
• Public Readiness Assessment
Risk & Programme
Management
Partner Relationships
Value Chain Integration
Performance Management
•
Client Satisfaction
•
Privacy Compliance
• Portfolio Management
•
Benefits Monitoring
• Project Management
•
Predictability
• Business Transformation
•
e-Government Maturity Reporting
•
Risk Management
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e-Government value proposition for Africa is great!
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SITA Contribution to Government 12
Outcomes and Opportunities
 Outcome 1: Improved quality of basic education.
 Current contribution (contracted)
 Learner Unit Tracking (LURITS)
 Matric Exam System
 National Education Infrastructure Management System
(NEIMS)
 Opportunities (Requires MTEF funding, resources and
contracts)
 e-Learning Solutions
 Schools connectivity
 School Administration Systems
SITA Contribution to Government 12
Outcomes and Opportunities
 Outcome 2: A long and healthy life for all South Africans.
 Current contribution
 e-Health (e-HR & HIS)
 National Social System (NISIS) and Indigent Register
 Social Grant System
 TeleMedicine
 Opportunities (requires MTEF funding, resources and
contracts)
 National Health Insurance (NHI)
 Unemployment Fund (U-Filing)
 Shared Service for Hospitals and Clinics connectivity
SITA Contribution to Government 12
Outcomes and Opportunities
 Outcome 3: All people in South Africa are and feel safe.
 Current contribution
 Crime Admin System
 National Population Register (NPR)
 ID Track & Trace
 e-Docket System
 Opportunities (requires MTEF funding, resources and contact)
 Home Affairs National Identity System (HANIS) & Automated Fingerprint
Identification System (AFIS)
 Integrated Justice System (IJS)
 Movement Control System (MCS)
 Inmate Tracking System
 National Emergency Control and Response Centres
 Cyber Crime Solutions
 Companies Intellectual Properties (CIPRO) System
 Anti-Corruption detection system
SITA Contribution to Government 12
Outcomes and Opportunities
 Outcome 4: Decent employment through inclusive
economic growth.
 Current Contribution
 SITA as employer
 Opportunities (requires MTEF funding, resources
and contract)
 Job Seekers database
 Job Opportunities database
SITA Contribution to Government 12
Outcomes and Opportunities
 Outcome 5: A skilled and capable workforce to
support an inclusive growth path..
 Current Contribution
 Youth Internship
 ICT Training
 SITA Knowledge Management Project
 Opportunities (requires MTEF funding, resources
and contract)
 Government ICT Academy partnerships
SITA Contribution to Government 12
Outcomes and Opportunities
 Outcome 5: A skilled and capable workforce to
support an inclusive growth path..
 Current Contribution
 Youth Internship
 ICT Training
 SITA Knowledge Management Project
 Opportunities (requires MTEF funding, resources
and contract)
 Government ICT Academy partnerships
SITA Contribution to Government 12
Outcomes and Opportunities
 Outcome 6: An efficient, competitive and responsive
economic infrastructure network.
 Current Contribution
 SCM (economies of Scale)
 Opportunities (requires MTEF funding, resources
and contract)
 Electronic National Transport Information System
(e-NATIS)
SITA Contribution to Government 12
Outcomes and Opportunities
 Outcome7: Vibrant, equitable and sustainable rural
communities with food security for all.
 Current Contribution
 None
 Opportunities (requires MTEF funding, resources
and contract)
 Agriculture and Food Geospatial Information
System
SITA Contribution to Government 12
Outcomes and Opportunities
 Outcome 8: Sustainable human settlements and
improved quality of household life.
 Current Contribution
 NISIS
 Deeds Register system
 Opportunities (requires MTEF funding, resources
and contract)
 Housing Subsidy System
 National Geospatial Information System
SITA Contribution to Government 12
Outcomes and Opportunities
 Outcome 9: A responsive, accountable, effective and efficient
local government system.
 Current Contribution
 Municipal System Blueprint
 Opportunities (requires MTEF funding, resources and
contract)
 IFMS to Local Gov
 Service Request and Delivery System
 Billing & Payment Solutions
 NISIS (Indigent Register)
 Provincial/Municipal Shared Service solutions
SITA Contribution to Government 12
Outcomes and Opportunities
 Outcome 10: Environmental assets and natural
resources that are well protected and continually
enhanced.
 Current Contribution
 Green IT for SITA
 Opportunities (requires MTEF funding, resources
and contract)
 Green IT Strategy & e-Waste for Gov
SITA Contribution to Government 12
Outcomes and Opportunities
 Outcome 11: Create a better South Africa and
contribute to a better and safer Africa and World.
 Current Contribution
 E-Defence (whole IT Portfolio)
 Opportunities (requires MTEF funding, resources
and contract)
 National Intelligence System
 VISA System
 Citizen's Abroad Register
SITA Contribution to Government 12
Outcomes and Opportunities
 Outcome 12: An efficient, effective and development oriented public service and
an empowered, fair and inclusive citizenship.
 Current Contribution
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Government NGN
Government ICT Infrastructure
IFMS
ICT Regulatory programme
SITA Service Portfolio
 Opportunities (requires MTEF funding, resources and contract)
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DPSA & Presidency (M&E system)
e-Government: Citizen Portal
Taxation (e-Filing) interfaces
Anti-Corruption Systems
Business Process Management
Performance Management System
Recruitment System (part of IFMS)
National Library System
National Heritage Admin System
ECM Solutions
e-Mail Solutions (shared service hosting)
THANK YOU
Blake Mosley-Lefatola
[email protected]
Tel.: +27 12 482 3322
Mobile: +27 83 576 7376
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