Transcript Document
August 4, 2014
Washington Health Benefit Exchange
WCOMO Quarterly Meeting Pam Cowley, Outreach December 5, 2014
Today’s Presentation • Health Literacy Updates • New Marketing • Why Everyone Should Shop Around • What Happened?
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Immigrant Eligibility Handbook • • • • Eligibility Is it safe Help in my language Dignity and respect
Tribal Campaigns with Health Literacy Messages
Culturally, Regionally Significant Postcard for each Washington Tribe
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Assessment, Design and Development
Clear and Simple Design Tell Us How it Works Insurance Terms Available in 8 Languages
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ABC’s of Health Insurance Cost are for illustrative purposes only Based on data taken from Oct. 1, 2013 through Feb. 28, 2014
Tell Us What it Costs
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Design and Development
Step-by-Step Guide to Better Health Available in 8 Languages Reading Level Grade 5.3
Based on data taken from Oct. 1, 2013 through Feb. 28, 2014 7
Full Course Offerings ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ Setting the Spirit of the Day Diversity Defined Principles of Cultural Competency Understanding the Dynamics of Difference The Five Steps to Cultural Competency Culture of Western Medicine Culturally Competent Use of Language Services Building Culturally Competent Community Partnerships Building Culturally Competent Systems of Care LGBTQ (sexuality and gender identity)
Health Literacy Project Update
Needs Assessment Design and Development
Survey of Navigator, Outreach and Health Equity Technical Advisory; focus groups with consumers and community partners. Finalize decisions on strategies .
Creative development, exploration of nontraditional tools and stakeholder recommendations.
Design and Development
TACs and key stakeholders offered review. Translation process begins.
Incorporate Tools Finalize tools and production. Storefront the materials in the website, print shop and outreach toolkits.
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NEW AD CAMPAIGN http://wahbexchange.org/news-resources/press-room/ad-campaign-nov-2014-feb-2015 10
Washington Health Benefit Exchange
Healthplanfinder Business Update
Healthplanfinder Business Update ▪
Opened statewide on 10/17
▪
More than 900 employer accounts created
▪ High Ranking Counties: ▪ King County ▪ Snohomish County ▪ Spokane County ▪ Thurston County 12 12
Shop Around ▪ Some premium rates have decreased ▪ Tax credits go down when second, lowest cost silver plan goes down ▪ Bronze vs. Silver ▪ Change if you’re not happy with your benefits or your care 13
Navigator/Broker Partnerships
High priority, Wakely Report Recommendation Healthy Hour events
▪ Fun, social events for navigators and brokers to meet and share ideas and resources ▪ Upcoming locations: Everett, Bellingham, Mt. Vernon, Vancouver
Upcoming Enrollment Events
▪ ▪ Dec. 4 th at South Seattle Community College 4-7PM Dec. 10 th at Hilton hotel Vancouver, WA 4-7PM Partners: Small Business Administration, Moda Health, Kaiser Permanente, WeWork, Employment Benefits Security Association, WA Association of Health Underwriters
What Happened?
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Resources
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New, Consumer-Focused Corporate Page
http://wahbexchange.org/
Outreach Partner and Health Literacy Materials
http://wahbexchange.org/partners/outreach-partners/
Know Your Plan
www.knowyourplan.org
Status Center
http://www.wahbexchange.org/news resources/healthplanfinder-status-updates / 17
Policy Committee reports on customer trends:
http://wahbexchange.org/index.php?cID=417
Application FAQs that are our method for responding to customer trends:
http://wahbexchange.org/customer resources/healthplanfinder-quick-tips/application-faqs more-faqs 18
Public Comments