August 4, 2014

Washington Health Benefit Exchange

WCOMO Quarterly Meeting Pam Cowley, Outreach December 5, 2014

Today’s Presentation • Health Literacy Updates • New Marketing • Why Everyone Should Shop Around • What Happened?

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Immigrant Eligibility Handbook • • • • Eligibility Is it safe Help in my language Dignity and respect

Tribal Campaigns with Health Literacy Messages

Culturally, Regionally Significant Postcard for each Washington Tribe

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Assessment, Design and Development

Clear and Simple Design Tell Us How it Works Insurance Terms Available in 8 Languages

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ABC’s of Health Insurance Cost are for illustrative purposes only Based on data taken from Oct. 1, 2013 through Feb. 28, 2014

Tell Us What it Costs

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Design and Development

Step-by-Step Guide to Better Health Available in 8 Languages Reading Level Grade 5.3

Based on data taken from Oct. 1, 2013 through Feb. 28, 2014 7

Full Course Offerings ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ Setting the Spirit of the Day Diversity Defined Principles of Cultural Competency Understanding the Dynamics of Difference The Five Steps to Cultural Competency Culture of Western Medicine Culturally Competent Use of Language Services Building Culturally Competent Community Partnerships Building Culturally Competent Systems of Care LGBTQ (sexuality and gender identity)

Health Literacy Project Update

Needs Assessment Design and Development

Survey of Navigator, Outreach and Health Equity Technical Advisory; focus groups with consumers and community partners. Finalize decisions on strategies .

Creative development, exploration of nontraditional tools and stakeholder recommendations.

Design and Development

TACs and key stakeholders offered review. Translation process begins.

Incorporate Tools Finalize tools and production. Storefront the materials in the website, print shop and outreach toolkits.

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NEW AD CAMPAIGN http://wahbexchange.org/news-resources/press-room/ad-campaign-nov-2014-feb-2015 10

Washington Health Benefit Exchange

Healthplanfinder Business Update

Healthplanfinder Business Update ▪

Opened statewide on 10/17

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More than 900 employer accounts created

▪ High Ranking Counties: ▪ King County ▪ Snohomish County ▪ Spokane County ▪ Thurston County 12 12

Shop Around ▪ Some premium rates have decreased ▪ Tax credits go down when second, lowest cost silver plan goes down ▪ Bronze vs. Silver ▪ Change if you’re not happy with your benefits or your care 13

Navigator/Broker Partnerships

High priority, Wakely Report Recommendation Healthy Hour events

▪ Fun, social events for navigators and brokers to meet and share ideas and resources ▪ Upcoming locations: Everett, Bellingham, Mt. Vernon, Vancouver

Upcoming Enrollment Events

▪ ▪ Dec. 4 th at South Seattle Community College 4-7PM Dec. 10 th at Hilton hotel Vancouver, WA 4-7PM Partners: Small Business Administration, Moda Health, Kaiser Permanente, WeWork, Employment Benefits Security Association, WA Association of Health Underwriters

What Happened?

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Resources

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New, Consumer-Focused Corporate Page

http://wahbexchange.org/

Outreach Partner and Health Literacy Materials

http://wahbexchange.org/partners/outreach-partners/

Know Your Plan

www.knowyourplan.org

Status Center

http://www.wahbexchange.org/news resources/healthplanfinder-status-updates / 17

Policy Committee reports on customer trends:

http://wahbexchange.org/index.php?cID=417

Application FAQs that are our method for responding to customer trends:

http://wahbexchange.org/customer resources/healthplanfinder-quick-tips/application-faqs more-faqs 18

Public Comments