Transcript One World, One Medicine

Continuing to Leverage Technology to
Solve Retail Asset Protection Challenges
Byron Smith – Corporate Asset Protection Manager
October 2013
Agenda
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Overview of 7-Eleven
Asset Protection Core Strategy
7-Eleven Technology Solutions
Integration of Solutions to Maximize Systems
CCTV Systems & Tools
The Future
Mobile App
Questions
7-Eleven – World’s Largest Convenience Retailer
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50,900 Stores Worldwide
Operating in 16 Countries
Worldwide Revenue $62.5 Billion
Over 10,200 Stores U.S. and Canada
Each store's selection of about 2,500 different products
Predominately Franchised (80%)
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7-Eleven Franchise System- Partnership
7-Eleven
Franchisee
• Own the location or hold the lease
• Initial Franchise Fee
• Responsible for most of the occupancy
costs
• Labor Expenses
o Payroll
o Utilities
o Maintenance Expense (Most)
• General Liability Expense
• Marketing/Brand
o Workers Compensation Insurance
• Maintenance (Some)
• Inventory Shortage
• Finance Inventory
Shared
• Merchandise Write-offs
o Gross Profit
*** Franchisee can purchase up to 15% of their merchandise from Non-Recommended Vendors
Asset Protection Core Strategy
Revenue/ Profit
Assurance
Inventory Variation
Control
Incidents and
Investigations
Asset Protection Team
Safety and AP
Awareness
7-Eleven Technology Solutions
Case Management System
• Case Management
• “Cradle to Grave” Resolution
• Asset Recovery
• System Integration
Exception Based Reporting
• Exception Reporting
• Fraud Management
• System Integration
• Automation
Talent Investment
• Investigations Specialists
• Field AP Specialists
• Subject Matter Experts
Networked In-Store Video
• DVR Technology in all Stores
• Networked for Remote Access
• System Integration
• The utilization of Video Analytics
The Asset Protection System
6) The AP Field Team
and Corporate
Investigations accesses
both systems via the web
and manages the
investigation information
and results.
1) Transaction activity
captured in the POS T-Log is
sent from the store’s ISP to
the 7-Eleven Data Center.
Data Center
4) The video is networked at the store and is
called up for exceptions identified in the Secure
Tool. Video evidence can be stored in either
Secure or APIS as digital evidence.
2) The POS T-Log is captured
in an unedited form and sent
along with other data feeds (21
in total) to the “Secure”
Exception Based Reporting
tool. Some feeds are also sent
to APIS.
3) The “Secure” EBR tool (SaaS) collects data & flags
potential fraud or other risk conditions based on the criteria
established by the AP team.
Asset
Protection Team
5) When a condition of concern is
identified, a ticket is logged in the
Case Management tool (SaaS)
with the associated data from the
EBR tool.
The Secure Portal
Quick overview of system
activity, links to reports
and system configuration.
The portal is customized
for each user or specific
role requirements. Types
of inquiries:
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Non Scanned Refunds
Price Overrides
Tobacco Promos
Transaction Lookup
Item Voids
Penny Rings
No Sales
Non Scanned Sales
Coupons
Cancel Age Verification
Aborted Transactions
Secure Questions
Automated queries are created to monitor specific fraud
risk areas are saved in the system to process data
Secure Investigations
Results of Saved questions are fed into the Investigation
Center where investigators can review suspect transactions
Secure Transaction Viewer
Users can drill into the investigation results to see the details
of specific transactions which have been flagged by the
system.
Transaction viewer
will have access to
details such as:
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Receipt View
Tlog Audit View
Store Sequence
CCTV footage
CCTV Systems & Tools
ClickIt Retail Analytics 360 Video
Transaction Review - 360 Video
Advanced ATM Path
Front Door Path Analysis
Analytics Path Results
Front Door Pay & Leave
Analytics Heat Map
Dwell Time Map
Dwell Time Map
Infrastructure to Support the Future
• In considering all of our technology solutions, we are
balancing our current needs with those of the future.
o How flexible is the solution, and will it be able to
accommodate our future needs?
o Will the provider commit to further development of their
solution?
o As we address scale, can the solution continue to
support our needs as we grow in store count?
o Can the solution easily integrate with other solutions
that are currently in place or may be added?
o Are we focused on innovation and best in class
solutions?
The Future
Prevention Programs
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Robbery Prevention Programs
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Response to theft and fraud
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Travel Safety & Security
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Business Continuity Management
Product Security
• Product Protection
• Automation – Cycle Counts
• Vending Product Options
Investigations Support
• Surveillance
• Integrity Shops
• Enforcing Compliance with
Business & Regulatory Practices
• Termination Investigation Process
• Coupon Intergrity
Innovation
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ERM Approach
Weather Alerting Options
Merchandising
Smart Safes
Mobile App
Main Screen
Navigation
Featured Products
Special Events
Current Offers
Questions?