Transcript Performance Management and Personnel - UCLA

Managed IT Systems
Presented
by
Dean Berreth
Managed IT Systems, Manager
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Who we are
Who we support
What we support
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Domain Network
Servers
End Users/Desktop
Departmental Applications
Remote Access
Current & Future Projects
Conclusions and Q&A
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Who are we?
Dean Berreth, Mgr
Alan Mok, Senior Systems Analyst
Tim Narikawa, Senior Systems Analyst
Mits Yamahata, Systems Analyst
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Who we support…
Our Customers:
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Communication Technology Services
Bus & Admin Services Administration
Campus Service Enterprises
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Early Care & Education
Real Estate
WC Office of the Building
Insurance & Risk Management
Mail, Document & Distribution
Services
Central Ticket Office
Events Office
Financial Management
Managed Network Services
Student Technology Center
California NanoSystems Institute
Center for Society & Genetics
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What do we support…
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Domain Network (NT & AD)
Servers
End User & Desktop
Departmental Application
Remote Access
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Domain Network Support:
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NT Domain (WinNT)
Active Directory (Win2K & Win2K3)
Domain Controllers (Login Servers)
DNS, DHCP, WINS
Patch Updates (Network Wide)
Virus Scanning (Network Wide)
Spyware Scanning (Network Wide)
Backups (Shadow/Undelete/Tape)
Server Monitoring (Paging)
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Server Support:
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Domain
File & Print
Email
Databases
Web
Departmental Applications
How many do we support?
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What is a server?
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End User / Desktop Support:
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Help Desk
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Hardware Support
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Office (Word/Excel/PowerPoint/Access/Outlook)
Other MS (IE/Visio/Project/Publisher/FrontPage/etc)
Hummingbird (Host Explorer)
Non-Standard Applications
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Windows NT, 2000, XP, etc.
Standard Applications
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Desktops, Monitors, Laptops, PDAs, Blackberrys,
etc.
Local & Network Printers
Operating System
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Ext 56000, [email protected]
Adobe (Illustrator/Pagemaker/Photoshop/Acrobat)
Macromedia/ColdFusion/DreamWeaver/Citrix/etc.
Other Support
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Departmental Applications
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Departmental Application Support:
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Provide consultation services
Project management assistance
Installation & testing
Ongoing support
Examples:
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Essbase (FM)
TicketMaster (CTO)
Campus Calendar (EO)
Performance Impact (CTS)
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Remote Access:
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Email
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VPN (Virtual Private Network)
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Outlook via VPN
Outlook Web Access
Blackberry & other PDAs
Windows Mobile 5 (Future)
Home PC / Notebooks
Citrix/Terminal Services (Future)
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Home PC / Notebooks
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Current & Future Projects:
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Upgrade CTS Desktops to Windows XP
& Office 2003
Active Directory 2003 for B&AS
Active Directory 2003 for CTS
Citrix/Terminal Services
SpySweeper (Network)
Help Desk (24hr Availability)
Increase Customer Base
NOC Server Room
VPN for CTS (replace current)
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Conclusion
Any Questions?
Thank you for your time!
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