Transcript Route Information Card

®
DOIS Maintenance
Requirements
Belinda Olson
Tony Carvelli
June 2011
DOIS Maintenance Requirements
After completion of a Route Adjustment you must complete the following activities
in order to establish and maintain quality reference data to successfully manage
the adjustment:
1. Review and Validate the Reference Volumes, Establish
the “Normal Day” for Each Route and Post an all
category RIC. (Route Information Card).
2. Using The JARAP/FSS Unit Summary - Develop Carrier
Leave and Return Time Groups (Use M39 Section 122
Schedule Guidelines)
3. Update DOIS RBI Schedule Using Developed Leave and
Return Time groupings.
June 2011
2
DOIS Maintenance Requirements
After completion of a Route Adjustment you must complete the
following activities in order to establish and maintain quality
reference data to successfully manage the adjustment:
4. Update 1564A Data In DOIS RBI.
5. Update the Pivot Plan Data
6. Update DOIS MSP Data.
7. Update Carrier Assignments through HRSS for all new
bids awarded.
June 2011
3
Steps 1 & 2
1. Review and Validate the Reference Volumes, Establish
the “Normal Day” for Each Route and Post an all
category RIC. (Route Information Card)
2. Using the JARAP/FSS Unit Summary - Develop Carrier
Leave and Return Time Groups (Use M39 Section 122
Schedule Guidelines)
June 2011
4
Cased Data For Route Info Card
Unit Summary Report
Delivery Unit: 9258301
Date Range:
03/01/2009
through
04/30/2009
Post Adjustment
Base Cased
Volume
Final Adjustment Times - Right side of 1840
Analysis Times
Evaluation Times Selected - Left side of 1840 reverse
Avg
Office
Est Std
Office
Carrier
Off Input
Avg
Street
Base
Street
3999
Street
Carrier St
Input
Cased
Letters
Cased
Flats
Office
Street
Total
82006 CHRISTIANSON, A M
1:36
1:46
!:30
5:45
6:14
5:53
5:45
162
445
1:36
5:45
82007 CERVANTES, L C
1:42
1:46
1:30
5:27
6:14
5:08
5:30
200
426
1:42
82015 ASH, L E
1:44
2:03
1:45
6:03
6:29
6:12
6:00
222
538
82017 MANZANARES, D A
1:45
1:51
1:45
6:15
6:26
5:33
6:15
187
82019 SANCHEZ, A B
1:29
1:33
1:33
6:06
5:46
5:26
5:26
83001 NICKS, T T
1:41
1:22
2:00
5:58
6:34
5:26
83002 BASOCO, J R
1:41
1:36
1:36
4:25
4:43
83003 EVANS, F R
1:36
1:53
1:40
6:13
83004 SMITH, K J
1:51
1:45
1:45
83005 ASH, J A
1:40
1:41
83008 SCHLAGETTER, C
1:43
83009 WILLIAMS, M N
reverse
Router
FOT
Office
Street
Total
Router
Act/Std
%
7:21
0:00
0:33
1:43
6:21
8:04
0:00
91.8%
5:27
7:09
0:00
0:33
1:53
6:10
8:03
0:00
98.0%
1:44
6:00
7:44
0:00
0:33
1:45
6:14
7:59
0:00
83.5%
470
1:51
6:15
8:06
0:00
0:33
1:42
6:17
7:59
0:00
94.2%
147
359
1:33
5:26
6:00
146
280
1:22
5:58
4:35
4:25
244
334
1:36
4:25
6:35
5:55
6:00
226
462
1:36
6:00
5:49
6:15
5:35
5:45
209
415
1:45
5:45
1:30
5:45
6:19
5:28
5:30
216
383
1:40
5:30
2:12
2:00
5:35
6:06
5:44
5:00
354
533
1:43
5:17
1:49
1:34
1:45
5:30
6:20
5:12
5:30
207
337
1:34
5:30
83010 KESLER, A A
1:47
2:04
1:30
6:14
6:39
6:21
6:00
240
535
1:47
6:00
83011 LOYD, J A
1:43
1:46
1:30
5:50
6:18
4:30
5:00
157
449
1:43
83012 FERNANDEZ, S A
1:40
1:52
1:30
5:54
6:06
4:44
5:00
172
482
83013 COX, D K
1:39
2:03
1:45
6:27
6:23
6:01
6:30
218
83014 DANIEL, T M
1:49
1:53
1:45
5:39
6:26
5:20
5:30
162
29:01
30:50
26:49
99:04
0:00
93:03
95:06
Route # Regular
Unit Total
Post Adjustment Data
Does Not Provide Total
CDV (Missing
DPS/Parcels/Sequence
Volumes)
6:59
0:00
0:33
1:21
3:48
5:09
0:00
93.7%
7:20
0:00
0:33
1:30
6:34
8:04
0:00
123.9%
6:01
0:00
0:33
7:36
0:00
0:33
1:44
6:19
8:03
0:00
84.6%
7:30
0:00
0:33
1:43
6:18
8:01
0:00
101.5%
7:10
0:00
0:33
1:21
3:47
5:08
0:00
97.8%
7:00
0:00
0:33
1:53
6:14
8:07
0:00
75.4%
7:04
0:00
0:33
1:51
6:07
7:58
0:00
114.1%
7:47
0:00
0:33
1:49
6:12
8:01
0:00
87.8%
5:00
6:43
0:00
0:33
2:00
6:06
8:06
0:00
98.3%
1:40
5:25
7:05
0:00
0:33
1:50
6:13
8:03
0:00
89.0%
541
1:39
6:27
8:06
0:00
0:33
1:38
6:20
7:58
0:00
79.1%
492
1:49
5:30
7:19
0:00
0:33
1:57
6:04
8:01
0:00
98.0%
June
2011
3,469
7,481
28:20
95:40
124:00
0:00
9:21
27:40
95:04
122:44
0:00
106.5%
5
DPS, SEQ, PP Data For Route Card
Use DPS/PP/Sequence
Volumes Data From
Adjustment Evaluation
Period To Establish Base
CDV
June 2011
6
Unit Summary
Unit Summary Report
Delivery Unit: 9258301
03/01/2009
Date Range:
through
04/30/2009
Final Adjustment Times - Right side of
Route
#
Regular
Avg
Office
Analysis Times
Est Std Carrier
Avg
Base
Office Off Input Street
Street
Evaluation Times Selected - Left side of 1840 reverse
1840 reverse
3999
Street
Carrier
St Input
Cased
Letters
Cased
Flats
Office
Street
Total
Router
FOT
Office
Street
Total
Router
Act/Std
%
82006 CHRISTIANSON, A M
1:36
1:46
!:30
5:45
6:14
5:53
5:45
162
445
1:36
5:45
7:21
0:00
0:33
1:43
6:21
8:04
0:00
91.8%
82007 CERVANTES, L C
1:42
1:46
1:30
5:27
6:14
5:08
5:30
200
426
1:42
5:27
7:09
0:00
0:33
1:53
6:10
8:03
0:00
98.0%
82015 ASH, L E
1:44
2:03
1:45
6:03
6:29
6:12
6:00
222
538
1:44
6:00
7:44
0:00
0:33
1:45
6:14
7:59
0:00
83.5%
82017 MANZANARES, D A
1:45
1:51
1:45
6:15
6:26
5:33
6:15
187
470
1:51
6:15
8:06
0:00
0:33
1:42
6:17
7:59
0:00
94.2%
Adjust final Unit Summary into
Leave and Return time groups
per the
82019 SANCHEZ, A B
1:29
1:33
1:33
6:06
5:46
5:26
5:26
147
359
1:33
5:26
6:59
0:00
0:33
1:21
3:48
5:09
0:00
93.7%
83001 NICKS, T T
1:41
1:22
2:00
5:58
6:34
5:26
6:00
146
280
1:22
5:58
7:20
0:00
0:33
1:30
6:34
8:04
0:00
123.9%
83002 BASOCO, J R
1:41
1:36
1:36
4:25
4:43
4:35
4:25
244
334
1:36
4:25
6:01
0:00
0:33
83003 EVANS, F R
1:36
1:53
1:40
6:13
6:35
5:55
6:00
226
462
1:36
6:00
7:36
0:00
0:33
1:44
6:19
8:03
0:00
84.6%
83004 SMITH, K J
1:51
1:45
1:45
5:49
6:15
5:35
5:45
209
415
1:45
5:45
7:30
0:00
0:33
1:43
6:18
8:01
0:00
101.5%
83005 ASH, J A
1:40
1:41
1:30
5:45
6:19
5:28
5:30
216
383
1:40
5:30
7:10
0:00
0:33
1:21
3:47
5:08
0:00
97.8%
83008 SCHLAGETTER, C
1:43
2:12
2:00
5:35
6:06
5:44
5:00
354
533
1:43
5:17
7:00
0:00
0:33
1:53
6:14
8:07
0:00
75.4%
83009 WILLIAMS, M N
1:49
1:34
1:45
5:30
6:20
5:12
5:30
207
337
1:34
5:30
7:04
0:00
0:33
1:51
6:07
7:58
0:00
114.1%
83010 KESLER, A A
1:47
2:04
1:30
6:14
6:39
6:21
6:00
240
535
1:47
6:00
7:47
0:00
0:33
1:49
6:12
8:01
0:00
87.8%
83011 LOYD, J A
1:43
1:46
1:30
5:50
6:18
4:30
5:00
157
449
1:43
5:00
6:43
0:00
0:33
2:00
6:06
8:06
0:00
98.3%
83012 FERNANDEZ, S A
1:40
1:52
1:30
5:54
6:06
4:44
5:00
172
482
1:40
5:25
7:05
0:00
0:33
1:50
6:13
8:03
0:00
89.0%
83013 COX, D K
1:39
2:03
1:45
6:27
6:23
6:01
6:30
218
541
1:39
6:27
8:06
0:00
0:33
1:38
6:20
7:58
0:00
79.1%
83014 DANIEL, T M
1:49
1:53
1:45
5:39
6:26
5:20
5:30
162
492
1:49
5:30
7:19
0:00
0:33
1:57
6:04
8:01
0:00
98.0%
Unit Total
29:01
30:50
26:49
99:04
0:00
93:03
95:06
3,469
7,481
28:20
95:40
124:00
0:00
9:21
27:40
95:04
122:44
0:00
Unit Avetage
1:42
1:48
1:40
5:49
#DIV/0!
5:28
5:35
204
440
1:40
5:37
7:17
0:00
0:33
1:43
5:56
7:40
0:00
M39, Section 122
June 2011
106.5%
7
95.1%
Scheduling Carriers M-39 Sect 122
 122 Scheduling Carriers
 122.1 Establishing Schedules
 122.11 Consider the following factors in establishing
schedules:
a. Schedule carriers to report before 6 a.m. only when
absolutely necessary.
b. Fix schedules to coincide with receipt and dispatch
of mail. At least 80% of the carriers’ daily mail to be
cased should be on or at their cases when they
report for work. (AVP recommends 100%)
c. Schedule carriers by groups. Form groups of
carriers who make the same number of delivery trips
and whose office time is approximately the same.
June 2011
8
Scheduling Carriers M-39 Sect 122
(Continued)
 122.11 Consider the following factors in establishing
schedules:
d. Generally, schedule carriers of the same group
to begin, leave, return, and end at the same time.
e. Schedule so that delivery to customers should
be approximately the same time each day.
f. Make a permanent schedule change when it is
apparent that one or more days’ mail volume
varies to where it is causing late leaving.
g. Schedule carriers’ non-work days in accordance
with the National Agreement.
June 2011
9
Scheduling Leave Time Per M39-Section 122


Use the Adjustment Unit Summary to establish groups
within 5-10 minutes of like office times.
Set new Leave Times, I.E. 7:30 start







:50 (:45-:55) = 8:20 (Route:22)
1:00 (:56-1:05) = 8:30 (-0-)
1:10 (1:06-1:15) = 8:40 (-0-)
1:20 (1:16-1:25) = 8:50 (Routes: 2,4,5,11,12,15,19,23,25,32,34)
1:30 (1:26-1:35) = 9:00 (Routes:1,3,7,8,9,10,13,16,17)
1:40 (1:36-1:45) = 9:10 (Routes: 6,14,20,27,28,29,33,40)
1:50 (1:46- 1:55) = 9:20 (Route: 30)
June 2011
10
Scheduling Leave Time Per M39-Section 122
Unit Summary Report
Delivery Unit: 9258301
03/01/2009
Date Range:
/2009
Times
g
eet
through
Unit Summary Report
04/30/2009
Evaluation
Analysis
Times
Times
Selected -
Base
3999
Route
Street
Street
#
Regular
Carrier
St Input
Cased
Avg
Office
Letters
Est
Cased
Std
Carrier
Office
Flats OffOffice
Input
Avg
Street
Street
Base
Street
Total
Left side of 1840 reverse
Final Adjustment Times - Right side of
1840 reverse
Evaluation Times Selected -
3999
Carrier
Cased
Cased
Street
St Input
Router
FOT Letters
Office Flats
Street Office
Total Street
Router
Left side of 1840 rever
Act/Std
%
Total
In accordance
with the M39
Section 122,
Schedule carriers
into:
Group
Leave
Time
Router
F
6
82019
5:46 SANCHEZ,
5:26 A B5:26
1:29
147
1:33
359
1:33
1:33
6:06
5:26
5:46
6:59
5:26 0:00 5:26 0:33
147 1:21
359 3:48
1:335:09
5:260:00
6:59
93.7%
0:00
8:50
0
5
83005
6:19 ASH,5:28
JA
5:30
1:40
216
1:41
383
1:30
1:40
5:45
5:30
6:19
7:10
5:28 0:00 5:30 0:33
216 1:21
383 3:47
1:405:08
5:300:00
7:10
97.8%
0:00
8:50
0
8
83001
6:34 NICKS,
5:26
TT
6:00
1:41
146
1:22
280
2:00
1:22
5:58
5:58
6:34
7:20
5:26 0:00 6:00 0:33
146 1:30
280 6:34
1:228:04
5:580:00
7:20
123.9%
0:00
9:00
0
7
83013
6:23 COX,6:01
DK
6:30
1:39
218
2:03
541
1:45
1:39
6:27
6:27
6:23
8:06
6:01 0:00 6:30 0:33
218 1:38
541 6:20
1:397:58
6:270:00
8:06
79.1%
0:00
9:10
0
5
82017
6:26 MANZANARES,
5:33
6:15
DA
1:45
187
1:51
470
1:45
1:51
6:15
6:15
6:26
8:06
5:33 0:00 6:15 0:33
187 1:42
470 6:17
1:517:59
6:150:00
8:06
94.2%
0:00
9:10
0
5
82006
6:14 CHRISTIANSON,
5:53
5:45
AM
1:36
162
1:46
445
!:30
1:36
5:45
5:45
6:14
7:21
5:53 0:00 5:45 0:33
162 1:43
445 6:21
1:368:04
5:450:00
7:21
91.8%
0:00
9:10
0
9
83004
6:15 SMITH,
5:35
KJ
5:45
1:51
209
1:45
415
1:45
1:45
5:49
5:45
6:15
7:30
5:35 0:00 5:45 0:33
209 1:43
415 6:18
1:458:01
5:450:00
7:30
101.5%
0:00
9:10
0
3
83003
6:35 EVANS,
5:55F R
6:00
1:36
226
1:53
462
1:40
1:36
6:13
6:00
6:35
7:36
5:55 0:00 6:00 0:33
226 1:44
462 6:19
1:368:03
6:000:00
7:36
84.6%
0:00
9:10
0
3
82015
6:29 ASH,6:12
LE
6:00
1:44
222
2:03
538
1:45
1:44
6:03
6:00
6:29
7:44
6:12 0:00 6:00 0:33
222 1:45
538 6:14
1:447:59
6:000:00
7:44
83.5%
0:00
9:10
0
4
83010
6:39 KESLER,
6:21 A A 6:00
1:47
240
2:04
535
1:30
1:47
6:14
6:00
6:39
7:47
6:21 0:00 6:00 0:33
240 1:49
535 6:12
1:478:01
6:000:00
7:47
87.8%
0:00
9:20
0
4
83012
6:06 FERNANDEZ,
4:44
S
5:00
A
1:40
172
1:52
482
1:30
1:40
5:54
5:25
6:06
7:05
4:44 0:00 5:00 0:33
172 1:50
482 6:13
1:408:03
5:250:00
7:05
89.0%
0:00
9:20
0
0
83009
6:20 WILLIAMS,
5:12 M N5:30
1:49
207
1:34
337
1:45
1:34
5:30
5:30
6:20
7:04
5:12 0:00 5:30 0:33
207 1:51
337 6:07
1:347:58
5:300:00
7:04
114.1%
0:00
9:20
0
7
82007
6:14 CERVANTES,
5:08
L5:30
C
1:42
200
1:46
426
1:30
1:42
5:27
5:27
6:14
7:09
5:08 0:00 5:30 0:33
200 1:53
426 6:10
1:428:03
5:270:00
7:09
98.0%
0:00
9:20
0
5
83008
6:06 SCHLAGETTER,
5:44
5:00
C
1:43
354
2:12
533
2:00
1:43
5:35
5:17
6:06
7:00
5:44 0:00 5:00 0:33
354 1:53
533 6:14
1:438:07
5:170:00
7:00
75.4%
0:00
9:20
0
9
83014
6:26 DANIEL,
5:20T M
5:30
1:49
162
1:53
492
1:45
1:49
5:39
5:30
6:26
7:19
5:20 0:00 5:30 0:33
162 1:57
492 6:04
1:498:01
5:300:00
7:19
98.0%
0:00
9:30
0
0
83011
6:18 LOYD,
4:30
JA
5:00
1:43
157
1:46
449
1:30
1:43
5:50
5:00
6:18
6:43
4:30 0:00 5:00 0:33
157 2:00
449 6:06
1:438:06
5:000:00
6:43
98.3%
0:00
9:30
0
5
83002
4:43 BASOCO,
4:35 J R 4:25
1:41
244
1:36
334
1:36
1:36
4:25
4:25
4:43
6:01
4:35 0:00 4:25 0:33
244
334
1:36
4:25
6:01
106.5%
0:00
0
95:06
29:01
3,469
30:50
7,481
26:49
28:20
99:04
95:40
0:00
9
5:35
1:42
204
1:48
440
1:40
1:40
5:49
5:37
#DIV/0!
0
04
9
0:00 Unit 93:03
Total
#DIV/0!Unit Avetage
5:28
“Leave Time
Groups”
0:00
124:00 93:030:00 95:069:21 3,469
27:40 7,481
95:04 28:20
122:44 95:40
0:00
June 2011
#DIV/0!
7:17
5:28
#DIV/0!5:35 0:33
204 1:43
440 5:56
1:407:40
5:37
#DIV/0!
124:00
7:17
95.1%
11
Enter RBI Data Into The RIC Data Sheet
Route # CVL
2501
CVF
134
DPS
256
LEAVE
GROUP RETURN
TIME
TIME
AVG PP
SEQ
1843
78
9:30
15:55
June 2011
Possible
AVG ACCT Deliveries
11
5
497 SAMPLE DATA
12
Enter RBI Data Into The RIC Data Sheet
1.Rename the Excel sheet tab with the appropriate route number.
2. Review RIC for accuracy (Leave time must be based on the
GROUP LEAVE TIME).
3. Post at carriers case and remove any older versions of Route
Information Cards from the carriers case.
4. Post new RIC information at the carriers case.
June 2011
13
THIS IS WHAT YOUR RIC SHOULD LOOK LIKE:
Route Information Card
Route Number:
21222
CVL:
CVF:
Total Cased Mail Volume:
157
AVG Parcel Post:
439
AVG Accountables:
DPS:
SEQ:
1987
City Delivered Volume (CDV):
2642
583
8
596
59
Total Possible Deliveries:
Leave Time:
Return Time:
12
GROUP
LEAVE
TIME
9:30
15:55
June 2011
14
Steps 3 & 4
3. Update DOIS RBI Schedule
4. Update DOIS 1564A / Travel Information
June 2011
15
DOIS – Supervisor Workbench
Log in to DOIS
June 2011
16
Route and Unit Maintenance Tab
To begin click on the Route and
Unit Maintenance Tab then click
on the Route Base Information
Maintenance
Button.
June 2011
17
Route Base Information Maintenance
Enter Established Route Group Leave and Return Times
Scheduling 8 hour for routes >7:45 and <8:20
June 2011
18
Carrier Completes 1564A
M41 Section 25: Carrier’s Route Book,
Instructions and Report
251.5 Lines of Travel
This shows lines of travel to reach the
beginning of the route, reach the
lunch place, return to next delivery
location, and return to unit.
251.6 Lunch Information
This shows time of authorized lunch,
location of authorized lunch stop(s),
and location where carrier is
authorized to leave route for lunch.
(See instructions on Form 1564–A
where this applies.) Similar
information for any deviation for lunch
by carrier technician is entered on the
Form 1564–A.
251.7 Break Information
This shows location of authorized break
stop(s). (See instructions on Form
1564–A where this applies.) Similar
information for any deviation for break
June 2011 by carrier technician T–6 carrier 19
is
entered on the Form 1564–A.
DOIS Lunch / Travel Information
Is all your travel information
correct?
Location for MSP lunch should
be the same has the location
where authorized to leave
route for lunch.
June 2011
20
®
UPDATING PIVOT PLANS IN DOIS
Pivot Plans
 How often do pivot plans need to be updated?
 After route inspection / minor adjustment implementation
 Whenever MSP reports show zero, negative, or out of
sequence scheduled durations between scan points
 Whenever there is a change in RBI (route base information)
 Start time change
 Office or street time
 Whenever there is an AMS change to a route
 Adds
 Deletes
 Sequence change
June 2011
22
How to update Pivot Plans
 Collect the information
 Location where carrier is authorized to leave for lunch
 Street break location (s)
 From the DOIS supervisor’s workbench
 Click on the Route and Unit Maintenance tab
 Click on the Pivot Plan Maintenance button
June 2011
23
Pivot Plans
June 2011
24
Pivot Plans
 Select route from the drop down menu
 Click Display
 Click Create New Pivot Plan
June 2011
25
Create new pivot plan
June 2011
26
Dialog Box
 In some cases a dialog box will appear
concerning estimated durations
 Click OK if box appears
June 2011
27
Create a New Pivot Plan
 All existing logical groups are expanded to
their sector segment (SS) components.
 Each row represents one sector segment
 All sector segments assigned to the route are
displayed
 The duration of each sector segment, as
defined on the latest 3999, is displayed in the
duration column
 Sector segments are highlighted in yellow
June 2011
28
Create new pivot plan
June 2011
29
Logical Groups
 To create a pivot plan, all sector segments
must be grouped into Logical Groups (LG)
 Logical groups (LG) should be about 15 –
20 minute durations or logical breaks in
the route
June 2011
30
Create Logical Groups
 It may not be useful to split isolated
groups of centralized deliveries, trailer
parks, individual park & loops etc.
 The last delivery before lunch should
be at the end a logical group
June 2011
31
Create logical groups
 Holding down the Shift key on the keyboard,
click on the grey square at the left of the first
sector segment row.
 Sector segments turn blue
 Continue holding the shift key and clicking
subsequent sector segment rows.
 Each row clicked will turn from yellow to blue
 The cumulative time of all selected sector
segments will be tallied near the bottom of the
screen
June 2011
32
Select Sector Segments for Logical Group
Hold down the shift key, and
click each gray box
June 2011
33
Create Logical Groups
When the desired duration is reached:
 Click Create Logical Group
Selected sector segments are
consolidated into a single logical group
 Click Expand Logical Group to view or
edit the sector segments contained in
a logical group
June 2011
34
Create Logical Groups
June 2011
35
Create Logical Groups
Selected sector segments are
combined into a logical group
June 2011
36
Create Pivot Plan
 Continue creating Logical Groups until
entire route is grouped.
 Click Save
 Click the “assign break locations” radio
button
June 2011
37
Creating Pivot Plan
June 2011
38
Insert Lunch Break
 Highlight Logical Group ending in last
delivery before lunch
 Click “Insert Lunch Break”
 Click “Save”
Follow Same Procedure for Break Locations
June 2011
39
Insert Break Locations
June 2011
40
Insert Breaks
 Lunch Breaks cannot be assigned for
auxiliary routes or routes that do not have a
regular carrier assigned.
June 2011
41
Updating Pivot Plans
 Click “Close” to return to the Supervisor’s
Workbench
 Want Practice?
DOIS Web Base Training (WBT)
Module 4
 Lesson 2
June 2011
42
MSP & DOIS Completing The Puzzle
MSP
June 2011
43
What is MSP?
A Management Tool to
• Monitor delivery time consistency
• Enhance street performance
• Enhance communication between managers and
carriers
• Helps quantify key elements (load, travel and arrival
time) of a city route
June 2011
44
Managed Service Points The Basics
What We Will Cover
 MSP
 Route Base Information
 Pivot Plan
 PS 3999
June 2011
45
Managed Service Points The Basics
Seven Required Scan Points
• Hot Case
• Depart to Route
• First Delivery
• Street Scan
• Street Scan
• Last Delivery
• Return to Office
Pacific Area Requirement
5 additional street scans for a total
of 12 scans
June 2011
46
Managed Service Points The Basics
Recommendations for Additional Scans
•Beginning \ End of Business sections
•Beginning \ End of Residential areas
•The addresses from the 1564A where the route departs to go
to lunch and returns from lunch
•“Framing” territory moves after a route inspection
•Points where you normally split the route
•Deliveries that have time of day, delivery concerns
MSP Street Barcodes should NEVER be placed on cards for scanning.
June 2011
47
Managed Service Points The Basics
Scan Points Defined
The HOT CASE = LV (leave time) in Route Base Information
Carrier begins street time and loading: corresponds with the "Move
Street" clock ring and the Leave Time in DOIS Route Base Information.
DEPART TO ROUTE = (Hot Case) + (Lad Time from latest Full or DOI 3999)
Carrier scans this barcode after loading their vehicle and before
beginning travel to route. (Motorized routes only: scanner will prompt for
vehicle number and beginning mileage verification. If needed, scan
vehicle barcode and enter correct beginning mileage) This scan also
provides AVUS with beginning mileage entry.
FIRST DELIVERY OF ROUTE= (Depart to Route) + (Travel To Time from
latest Full or DOI 3999) This delivery should be the first or first "practical
delivery".
June 2011
48
Managed Service Points The Basics
ADDITIONAL STREET SCANS
LAST DELIVERY OF ROUTE This should be the delivery closest to the
last delivery on the route.
RETURN TO OFFICE= RT (return time) in Route Base Information
Carrier scans after completion of street duties. Corresponds with
"Move Office" clock ring. The scheduled time for this scan comes
directly from the time in DOIS. (Motorized routes only: scanner will
prompt for vehicle END MILEAGE which provides AVUS with the
ending mileage.
After service points have been selected, provide the carrier with a MSP
Location Report (Reports Menu). This report outlines the sequence
of the required scans, barcode location and scheduled service time.
Insert this report in Route Book
for each route. Have copies
June 2011
49
available for auxiliary carriers.
How MSP utilizes DOIS
LV TIME on RBI
LOAD
TRAVEL TO
RT TIME on RBI
Return
Hot
Depart
to =
Route
Office
LV=(leave
= (Hot
RTtime)
FirstCase
Delivery
(Depart
to in
Route +
Case)
(return
Base
(Load
Information
inTime
Route
from
Base
Route)
+time)
(Travel
To Time
from
Information
latest Full or DOI 3999)
June 2011
50
MSP Reports
•
•
•
•
•
Overview
Route
Carrier
Missed Scan
Invalid Route
June 2011
51
Scan Responsibility:
1) Office Scans – the Primary Street carrier
(assignment in DOIS) is responsible for the route
office scans
•
If carrier is primary on more than one route, office
scans not required by DOIS (but may still be
required by AVUS)
2) Street Scans – Made by the carrier assigned in DOIS
to that segment of the route.
June 2011
52
MSP - Pivoting issues
If a route is pivoted using 5 regular carriers on their primary
route, what happens if I do not assign a primary street on
the pivoted route?
Currently in DOIS, the first carrier assigned to the street on a route
becomes the primary street carrier. Therefore, if a route has 5
carriers assigned to the street, one of those carriers will be the
primary street carrier. If this carrier only has one primary street
assignment, then he/she will be responsible for scanning the Office
MSPs on the route. Otherwise, the Office MSPs on the routes
where he/she is the primary street carrier, will not count towards or
against the carrier’s and the route’s MSP performance. YES this is
how the Office scans are “zeroed” out.
June 2011
53
MSP Performance
 How do we improve our performance?
 Hold Carriers accountable for scanning every label every
day
 Hold Supervisors / Managers accountable for their unit’s
performance
 Manage Carrier performance
 MSP\DOIS system maintenance
June 2011
54
DOIS or MSP
Where DoMSP
I Start?
or DOIS
 The Route Base Information, Pivot Plans,
and PS 3999 are critical components to
MSP scan times.
 In MSP they affect
Load time
Travel To Time
Travel From Time
Hot Case Time
Return to Office Time
June 2011
55
Pivot Plan
 Creating a new pivot plan re-calculates the sector segment
times.
 New sector segment times are used to calculate MSP
street scan times
 Create logical groups that make sense
 Always insert lunch locations
 Must be at the end of a logical group
 MUST BE the EXACT LOCATION
June 2011
56
LUNCH BEFORE 1ST DELIVERY

Upon opening the pivot plan
 Select the first sector segment and make it a logical
group by itself.
 Group the remaining sectors according to the desired
logical groups on the 1564A.
 Insert the lunch break on the second logical group after
the first delivery (which should now be the first logical
group). This will expand the scheduled interval of the
travel time to route by the duration of this one delivery.
(The first delivery cannot have an MSP Point)
June 2011
57
LUNCH AFTER LAST DELIVERY

Upon opening the pivot plan,
 Select the sector segments as logical groups according
to the desired relays or groups on the 1564A
 Select the last sector as a logical group.
 Insert the lunch break at the last logical group which will
expand the scheduled interval of the travel time from
route. The Lunch will be shown before the Last Delivery.
(The Last Delivery cannot have an MSP Point)
June 2011
58
0:36
June 2011
59
LET’S REVIEW
ROUTE BASE INFORMATION
SCHEDULED TIME
CREATE NEW PIVOT PLAN
INSERT EXACT LUNCH LOCATION
MSP Labels
MUST HAVE IN PLACE 72 HOURS AFTER ADDING
PS 3999
IF ALL ELSE FAILS
June 2011
60
Pacific Area MSP Daily Requirements
 Postmaster \ Station Manager
 Reviews reports
Overview
Route
Missed Scan
June 2011
61
Pacific Area MSP Daily Requirements
 Supervisors
 Review 3 discoveries from Manager with carrier(s)
 Review reports for further investigation
 Ensure scans are made
 Ensure labels are requested and replaced
 Ensure scanner login procedures are followed
June 2011
62
MSP
Problems
and
Solutions
June 2011
63
Daily MSP Overview Report
Problem
Scheduled
loading time
is not
correct
Scheduled
travel time to
route not
correct
Possible Cause
Error in loading time
from last full 3999 used
for the latest pivot plan
recreation
First MSP Scan
address is not the first
practical active delivery
address.
Problems and Solutions
Solution
Verify the loading time information in the last Full 3999 on
the mainframe for the route by downloading it to the
workstation and opening for edit. Edit if required. NOTE:
If the last 3999 on the mainframe is from the Day of
Inspection do NOT download it, instead contact
Operations Support for assistance.
After editing, recreate the pivot plan. (SAVE) Insert lunch
and breaks. (SAVE) Next, check the MSP Location
Report to verify that the scheduled scan time has
changed.
Verify that the MSP address listed as the First delivery is, in
fact, the first active deliverable address. (Unless there is a
valid operational reason for not using the first address,
such as a school during summer). Edit as needed by
deleting the present “First Delivery’, adding the new
address, then requesting a scan label for the new address.
This can be done through the MSP Base Information
Maintance window in the Street Management tab.
June 2011
NOTE: Any time a pivot plan is recreated the lunch and break must be inserted through the “assign break location” button.
64
Daily MSP Overview Report
Problem
Scheduled travel
time from route
not correct
Possible Cause
Last MSP scan address is
not the last active
deliverable address.
Problems and Solutions
Solution
Verify that the MSP address listed as the Last delivery is, in fact, the
last active deliverable address. (Unless there is a valid operational
reason for not using the last address, such as a school during summer).
Edit as needed by deleting the present “Last Delivery’, adding the new
address, then requesting a scan label for the new address. This can be
done through the MSP Base Information Maintance window in the
Street Management tab.
NOTE: Return to office scheduled time = Route base information
scheduled return time.
Scheduled travel
time from route
is negative
Scheduled travel
time from\to or
lad time is not
correct
Incorrect Route Base times
Error in travel from time on
last full 3999 used for the
latest pivot plan recreation
Check the route schedule in the Route Base Information Maintenance
window. Click open the Travel Information tab and correct the lunch
information as needed (NOTE: when the leaving and/or return time (s)
are changed the lunch period defaults to midnight).
Recreate the pivot plan. (SAVE) Next, check the MSP Location Report
to verify that the scheduled scan times have changed.
Verify the travel time information in the last Full 3999 on the mainframe
for the route by downloading it to the workstation and opening for edit.
Edit if required. NOTE: If the last 3999 on the mainframe is from the
Day of Inspection do NOT download it, instead contact Operations
Support for assistance.
After editing, recreate the pivot plan. (SAVE) Insert lunch and breaks.
(SAVE) Next, check the MSP Location Report to verify that the
scheduled scan time has changed.
June 2011
NOTE: Any time a pivot plan is recreated the lunch and break must be inserted through the “assign break location” button.
65
MSP Reports
Problem
Possible Cause
Problems and Solutions
Solution
Carrier listed as
“unknown”
Incorrect USER ID in
MDCD or DOIS
Verify that the USER ID
Scheduled scan time
is midnight
MSP point added but
address is not on the
current pivot plan
Recreate the pivot plan
Variance outside the
“On Time” window
Scan made +/one hour of
schedule time.
Assign and schedule pivot sections to maximize
on time scan percentages
Actual scan time
and Variance are
blank
The MSP label
scan was
missed
Verify that the carrier is aware of the scan
location.
Was the reminder card cased?
If the section was handed off, was the delivering
carrier notified of the scan location?
Is the scan label still in place and readable by
the scanner?
June 2011
66
Note: If the Carrier line and all Scan Times are blank on a Saturday, the address is a “Non Saturday Delivery” address and no action is necessary.
If line is blank except for Type and Address the scan is disabled while awaiting a replacement scan label, no action is necessary
MSP Route Report
Problem
Possible Cause
Problems and Solutions
Solution
Hot Case and depart to
route scheduled times
are the same
No loading time on the
3999 used for the latest
pivot plan recreation
Scheduled scan time
and address are blank
while the actual and
variance times are
listed.
The scan was
made by a carrier
other than the one
scheduled.
Require carriers to deliver their assigned
addresses or better DOIS assignments. Ensure
supervisors are assigning properly.
Lunch break not
correctly entered into
pivot plan or route
realignment
Verify lunch information on 1564-A matches the
pivot plan. Recreate pivot plan if necessary.
(SAVE) Insert lunch and street break into pivot
plan. Save
Two addresses have
the same scheduled
scan time
Last Delivery and
Return to office
scheduled scan
times are the same
Verify the loading time on the most recent full
3999 on the mainframe , edit as needed.
Recreate pivot plan. (SAVE) Insert lunch and
breaks.
No travel from time on
Verify the travel from time in the most recent full
3999 used for the
3999 on the mainframe. Edit as needed.
latest pivot plan
Recreate pivot plan. (SAVE) Insert lunch and
recreation
June 2011
67
breaks.
NOTE: Any time a pivot plan is recreated the lunch and break must be inserted through the “assign break location” button.
Invalid Route Report Problems and Solutions
Problem
An Invalid
Route Scan
Exists
Possible Cause
Incorrect route
number set up in
scanner
Solution
Require carriers to scan the Route Barcode each
morning when they retrieve their scanners. Use
AVUS to verify the route number (sort by route
number in AVUS).
Wrong route format
in scanner
Assigned carrier
missed their Hotcase
and another carrier
scanned this Hot
Case scan and one
or more other
Hotcase scans.
Instruct carriers on correct procedure. Supervisor
to put reminder note on 3996 form . NOTE:
Hotcase may not show as missed on the missed
scan report because the Hotcase scan is not tied
to the scanner setup.
Carrier delivered in
two zones and did
not change Zip
Code in scanner
Instruct carrier on correct procedure. Supervisor
to put reminder note on 3996 form .
June 2011
68
Bonus Question
 MSP Office Scans are affected by
 Route Number in scanner
 DOIS Office Assignments
 USER ID in scanner
 DOIS Street Assignments
 Which one is false?
June 2011
69
MSP JOB AID (handout)
The Order of Events for MSP Success.
All of the steps in the MSP Job Aid
handout must be completed in the order
listed for MSP to work properly!!
It is critical for DOIS and MSP reports to be
correct in order to be able to hold employees
accountable
June 2011
70
Steps to Change a Carrier Assignment or Start Time
 Notify HRSS of the changes in assignment, days off, pay
location, start time and the effective date.
 In DOIS on the “Route And Unit Maintenance Tab”;
 Select the “Route Base Information” button.
 Use the drop down menu to select the desired route
and click on display.
 Make any desired changes to the start, leave, return
and end times.
 Do not forget to make changes on the “Travel Tab” in
case the carrier is lunching at a different time or
location
 This is important to your MSP reports.
June 2011
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Steps to Change a Carrier Assignment or Start Time
 Click on the “Maintain Carrier Route Assignments” and
make any desired changes.
 Please Follow the Cluster SOP on Pivot Plan
Maintenance. Do not forget to insert the new lunch time
and or locations.
June 2011
72
Steps to Change a Carrier Assignment or Start Time
 Now go to the “Street Management” tab
 Click on the “MSP Base Information Maintenance”
 Use the drop down menu to select the route you are
changing and view the new times that have come
over from the other entries.
 Make sure that the expected leave and return times
are matching the depart to route and return to office
scheduled scan times on your “Route Base
Information Report”.
 If significant amounts of time (30 minutes or more)
default to the last scan time your lunch is not entered
correctly in the “Pivot Plan”.
June 2011
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Steps to Change a Carrier Assignment or Start Time
 It is important to note that these steps must be followed
in this order for the reports and data to be accurate.
 An easy way to determine if TACS has the correct start
time for the carrier is to click on “Daily Assignments” on
the “Daily Workload Management” tab, whatever is in
TACS will be displayed here, compare it to the “Route
Base Information Report” to ensure start time accuracy.
 Review MSP reports on “Schedule Scan Times” for
significant times defaulting to the end of the day as these
indicate incorrect lunch or the need to redo the pivot
plan.
June 2011
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DOIS Summary
After completion of a Route Adjustment you must complete the following activities
in order to establish and maintain quality reference data to successfully manage
the adjustment:
1. Review and Validate the Reference Volumes, Establish the “Normal Day” for Each
Route and Post an all category RIC. (Route Information Card).
2. Using The JARAP/FSS Unit Summary - Develop Carrier Leave and Return Time
Groups (Use M39 Section 122 Schedule Guidelines)
3. Update DOIS RBI Schedule Using Developed Leave and Return Time groupings.
4. Update 1564A Data In DOIS RBI.
5. Update the Pivot Plan Data
6. Update DOIS MSP Data.
7. Update Carrier Assignments through HRSS for all new bids awarded.
June 2011
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DOIS Reference Page
 Dois Web
http://doisweb.usps.gov/DOISWeb/
June 2011
76