Transcript Document

GE CPS - Payment Services
The Commonwealth of
Virginia Payments Provider
Multi-Card Solutions
Purchasing Card
Travel Card
eVA electronic payments tool (vPayment)
Agenda
Introductions
GE experience and innovation – what makes us different
MasterCard International – it’s all in the data
Individualized Account Management – customized
service
Technology demonstration – NetApps, NetService, &
SAM
Technical integration – costs and support
Flexibility – comprehensive, customized solutions
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GE Proprietary and Confidential
March 2007
Experience and Innovation
Experience
Technology
Product Features
GE has 30+ years
experience in card
industry
Daily data
Unsurpassed
acceptance: 24 million
MasterCard locations
Issued 100 million+
credit cards
GE has one of the
largest programs
Strong industry
experience
Internet reporting –
from agency level to
rolled-up for entire
organization
Robust real-time
cardholder
maintenance
vPayment – patented
Interface to financial
systems
Free consulting to drive
results
SWAM reporting
Quality service
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GE Proprietary and Confidential
March 2007
Key Differentiators/Why GE?
Maximize Program Efficiency
• “Not just a bank” - Best practice sharing and extensive GE
expertise
• Leading-edge technology and reporting
• Free consulting services
• At the Customer For the Customer – Six Sigma Quality
• Flexible to meet your needs
• Extensive global relationships and reach
Maximize Financial Benefits
• Cost reduction through automation of program
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GE Proprietary and Confidential
March 2007
Acceptance
• 24 million merchant acceptance locations in more than 220
countries & territories
• Five years of double digit growth amounting to 3X more
acceptance than the previous COV vendor*
• More than 900,000 ATMs in over 100 countries*
• MasterCard/GE solution captures 999 lines of data with up to 120
characters per line
• Large ticket transaction discount rate–must also pass level 3 data
*Information provided by MasterCard
Higher acceptance = more data
More data = improved negotiations
It all adds up to a higher rebate
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GE Proprietary and Confidential
March 2007
Programs
Travel
•Executive card
•Rewards
program
•Comprehensive
insurance
•Free primary
car rental
insurance
•Cardholders
pay on-line or
by phone
•Hotel Folio
•NO F/X fee bank
mark up
Purchasing
vPayment
•Eliminate POs
•MCC/cardholder
controls
•Accurate cost
coding
•Tracks preferred
supplier spend
•Sales and use
tax
•Temp help
•1099/MWOB data
•Pre-Auth
•Digital end-to-end
•PO number,
accounting data,
buyer name
automatically
captured
•Fully “hands free”
process
•Unique time and
dollar range limits
on specific
transactions
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GE Proprietary and Confidential
March 2007
Travel Card Benefits
Cardholder Convenience,
Company Controls, and
Ease of Administration
Track Spending,
Monitor Policy Compliance
and Improve Vendor
Negotiations
• Flexible controls at the
cardholder level
• Strategic Account Management
reporting system
• Unsurpassed merchant acceptance
• Gains Travel Card Rewards™
• Reduction or elimination of
cash advances
• Global data roll-up
• Flexible billing and payment option
• Ghost, special purpose, and meeting
planner accounts
• Customized plastic and messaging
• Pre-population of all expense
reporting packages
• Delinquency, exception and
standard reports
• Query Wizard
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GE Proprietary and Confidential
March 2007
Travel Card - Competitive Benefits
Executive Travelers
•Executive card and concierge services
Cardholder Security
•MasterAssist medical protection
•MasterRental primary auto rental coverage
•RoadAssist roadside assistance
•MasterTrip travel assistance
•MasterLegal referral service
•24-hour emergency card and cash replacement
Insurance Coverage
•Free primary car rental insurance
•Luggage insurance–$5,000
•Travel accident insurance:
•$500,000 common carrier–default
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GE Proprietary and Confidential
March 2007
Travel Card - Flexible Services
Special Purpose Accounts
Central billing option for non-standard transactions,
including expenses for interviewees and infrequent
travelers.
Meeting Planner Accounts
Central billing option for non-standard, large ticket,
high frequency purchases involved in booking
meetings. Can also use Controlled Value Cards and
vPayment On-Demand.
Airline Credit Control Account
Billing option that allows for credits from individual
accounts to be stripped and posted to a central
account. This option eliminates both the need to
reimburse cardholders and delinquency issues
surrounding the posting of airline credits to
individual accounts.
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GE Proprietary and Confidential
March 2007
Travel Card - What Is Hotel Folio?
Captures detailed hotel spend data:
• Room rate, incidentals, movie rental fees
• Track spend by MCC code
Commonwealth of Virginia Benefits
– Improves policy compliance efforts
– Improves rate negotiation efforts
– Maintain years of travel spend for audit
compliance
Cardholder Benefits
– Streamlines expense reporting process
– Reduces/eliminates need to manually
enter hotel expense data
*Availability may vary
with expense reporting
provider
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GE Proprietary and Confidential
March 2007
Purchasing Card - Benefits
Cardholder
convenience,
company controls
and ease of
administration
• Flexible controls at
the
cardholder level
• MCC, transaction #/$,
daily, and monthly
limits
• Ghost, special
purpose,
and meeting planner
accounts
Streamline your audit,
reconciliation, and
accounting processes
Track spending,
monitor policy
compliance, and
improve vendor
negotiations
• Daily data
• Line item detail
• Cost center detail
• 1099, MWOB reporting,
and S&U tax tracking
• Custom mappers and
MCC code mapping
• Customer code at POS
• Import and export
capability
• Detailed reporting
and Query Builder
• vPayment with patented
technology
• Review, approve and
authorize workflow
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GE Proprietary and Confidential
March 2007
Purchasing Card - Best Practices
• 3-pronged approach
 Plastic, Ghost Cards, vPayment
• Opportunity analysis
 Who should get cards?
 Supplier analysis
 Best payment method
• Set goals and measurements
• Automate as much as possible
• Audit through enhanced reporting
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GE Proprietary and Confidential
March 2007
Purchasing Card - Dedicated Supplier
Sign-up and Strategy
• Our supplier strategy team eliminates
obstacles during the initial sign-up
effort
• Liaisons with merchant acquirers to
coordinate supplier initiatives
• Supplier seminar opportunity
available
Total number of merchants now
passing Level II or III data = 2.9M
Total number of Level III
suppliers
(U.S. based merchants) has
increased from approx. 73K
(1Q02) to 150K (1Q05)
• Web-based merchant sign up
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GE Proprietary and Confidential
March 2007
Technology - Strategic Account
Management (SAM)
• Comprehensive web-based online reporting/query functions
• Manage corporate purchasing card and e-settlement
programs on one platform
• Transaction review and accounting
• GL interface with your financial
or ERP system
• Global data roll-up to single
reporting currency
• Customized to your brand and organization
• Direct link to NetService
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GE Proprietary and Confidential
March 2007
Technology – NetService
Program Administrators:
Cardholders:
• Detailed transaction
information in Real-Time
• View and print personal statements
• Web self-service
- Pay account balance
- Dispute charges online
- Productivity
• Monitor and manage all
company accounts online
• Secure 24x7 access
• Increased control, security
and productivity
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GE Proprietary and Confidential
March 2007
Technology - NetApps
Web-based solution
Safe and secure
Time saving tool
Digitize and streamline
new cardholder
applications
Increased control
Built-in workflow
Improved accuracy
User friendly
Tracking tool
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GE Proprietary and Confidential
March 2007
Implementation Schedule
Origination
• Approve
program details
• Sign program
agreement
• Assign national
account
manager
Design
• Assign
implementation
manager
• Deliver cardholder
data to GE CPS
• Identify key
merchants and
agencies
• Initialize supplier
strategy
• Hold discussions
on card options,
security, training,
and profiles
Roll-Out
• Execute contract
• Process
cardholder data
• Produce and mail
plastic cards
• Train program
administrator
• Install software
Measure and
Improve
• Review decline
reports
• Adjust cardholder
profiles
• Identify further
metrics
• Test and support
reporting software
Transition
• Transfer account
servicing to client
relations
• Identify growth
opportunities
• Conduct strategic
planning
• Develop usage
policies
• Gather and
validate data
• Assign information
technology analyst
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GE Proprietary and Confidential
March 2007
Card Customization
Commonwealth of Virginia artwork can
be stamped on a semi-custom card or
you can create a fully customized card
based on artwork representing
company culture.
Examples:
Corporate HQ, products, logo,
pattern, website design, global
images.
Detailed account
summary information
•Previous balance
•Purchases
•Credits
•Payments
•Account numbers
Sample Statement Messages:
“Use the Commonwealth of
Virginia MasterCard for all
transactions below $2,500. To
date total savings are $2M by
eliminating the paper
processes.”
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GE Proprietary and Confidential
March 2007
Service - Organized Around Your
Needs
Client Relations
Representatives
Single point of contact
Specialized support team
Consultant
Emergency cardholder assistance
Efficient fraud prevention
Rapid dispute resolutions
Implementations
National
Account
Manager
Each COV Entity
Signing up your preferred suppliers
Program customization
Supplier
Sign-Up
Business
Development
Manager
Customer
Service
Accountability drives results!
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GE Proprietary and Confidential
March 2007
Service - Training
• Multiple site options
• Program administrators or
cardholders
• Flexible schedules
• Live
• Online
• Web-based
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GE Proprietary and Confidential
GE
March 2007
October 13, 2004
Service - Consulting: New tools, new
heights
Beyond traditional purchasing and travel functions
Higher efficiency and higher performance
Free training and project management
Optimize your team and program effectiveness
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GE Proprietary and Confidential
March 2007
Conclusion—Next Steps
• First Speak with Valerie Smith at COV 804-371-7804
[email protected]
GE Contacts:
• Greg Hamilton GE Public Sector Sales 303-617-9171
[email protected]
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GE Proprietary and Confidential
March 2007