Transcript Document

Using the I&R Database to interact
with Clients, Agencies, and Community Members
Welcome
Please take a moment
to connect to the
AIRS Twitter feed @
#AIRS2013
Lindsey Younger, MA
CEO & President
[email protected]
 Kasie White, LLMSW, MSW
Director
One Stop Resource Center
ReMix Genesee
[email protected]
 TinaMarie Hubbard
Database Manager
[email protected]
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Resource Genesee is dedicated to building
and sustaining a stronger Genesee County
by providing relevant human services that
are consistently available, accessible and
responsive to the community.
www.resourcegenesee.org
Resource Genesee has been a vital part of
Genesee County since 1997. Its roots go even
deeper. Previously known as The Resource
Center, Resource Genesee was created as a
merger of Leadership Flint (started in 1973 and
now known as Leadership Genesee), the Flint
Executive Service Corps (created in 1983), the
United Way Voluntary Action Center (started in
1966) and First Call for Help (which dates back
to the 1940s). All of these important efforts
joined together to become .
.
Now Resource Genesee has many programs
 Information Services– Call Center
 One Stop Resource Center– Homeless Programs
 Homeless Outreach
 Hands On Genesee/ Volunteer Services
 ReMix Genesee– Disconnected Youth 16-24
 Leadership Genesee– Development of
Community Leaders
What makes us unique?
What makes us unique?
TinaMarie Hubbard
Database Manager
Database maintained locally
 2-1-1 calls are handled through
Central Michigan 2-1-1
 767-0500 why it’s unique
 Database and Source book
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 Revenue
through the sale of the
Community Source Book
Creation of Specialized Data information
for specific Target Populations
Summer Youth Activity Guide
 Targeted to Youth birth-18yrs and their parents
in Genesee County
 Partners and Funding Sources
 Technical Assistance—
University of Michigan-Flint
Quick Reference Sheet
Community Collaboration
 Creation of a Pathway to use the Database in
multiple ways to assist many target
populations:
Literacy Collaboration
Criminal Justice
Human Services and At Risk Populations
Home Visitation Services Hub
LifeLines
Kasie White, LLMSW, MSW
Director
 The
clients of Resource Genesee’s One
Stop often cannot access shelter, food, or
clothing for a variety of reasons: no
service available, clients are ineligible;
clients choose not to stay in a shelter, no
home address, no picture identification
card, and/or no birth certificate.
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Resource Genesee’s One Stop Resource Center
addresses and meets the needs of the homeless and
near homeless populations in Genesee County, in
one convenient location.
As the primary point of entry for those who are
homeless, at-risk of becoming homeless, or have
special needs, the One Stop provides access to vital
community resources with a physical “No Wrong
Door” approach.
This approach is an attitude amongst service
providers who are willing to work in collaboration,
so that at any point a client enters the system they
can receive assistance. The ultimate goal of for
each client is sustainable, safe and affordable
housing. Currently there are eleven separate
agencies housed within the One Stop program.
Having the ability to seek many services
in an easily accessible location makes
our clients’ experience more positive and
they are more likely to either stay in their
current homes or find affordable
housing. Because our clients have many
problems, the variety of services offered
at One Stop helps to ensure that clients
can be moved along life’s experience
continuum from unstable to more stable.
One Stop clients have access to the following
programs:
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Intake, assessment and referral services/ Eco Map
Personal hygiene items
Laundry facilities
Clothing
Mail services
Case management services (Emergency Solution Grant
clients {ESG})
Housing services – security deposits, rental assistance,
utility assistance, furniture and appliances (when available)
Securing identification – driver’s licenses, birth certificates,
etc.
Access to community service providers including: Medicaid
applications, SSI and SSDI applications, counseling and job
preparedness programs, computer access and sack lunches.
Creation of The Little Yellow Book
 Why its important and valuable
 Direct Client Service Delivery
Community Collaboration
 CoC/ Community Collaborative/ United Way
Basic Needs Strengthening Families Systems
of Care
 Database through Information Services
 HMIS (Homeless Management Information
Services)
 Funders and Partners
Taking what was ~2~ what IS
Kasie White, LLMSW, MSW
Director
As a community response to the epidemic unveiled by the
Hidden Crisis Report, ReMix program was formed.
ReMix is a virtual resource center for disconnected youth
(ages 16 to 24), that utilizes social networking and
technology based information systems to assist youth
navigate through barriers with in Genesee County through
virtual case management.
ReMix asks the question:
I NEED HELP WITH…
Education
Employment
Everything Else -- such as housing, food, healthcare,
clothing
Taking what was ~2~ what IS
ReMix has created a safe, supportive, and meaningful setting
that promotes the ongoing participation and leadership of
disconnected youth.
Key elements of success include:
 Intentionality and commitment
 Local knowledge of and connections to disconnected youth
populations
 Adult allies with key capacities
 Resources and a stable presence over time
 Asset-based approach that builds on the knowledge, skills,
and aspirations of disconnected youth.
 Virtual Case Management
 Social Networking and Website Database
ReMix Genesee created a Data Base for Youth who are
struggling to access programs and services
www.remixgenesee.org
 ReMix uses Social Networking as a platform to reach youth
in a way that they receive information
 Facebook– LIKE ReMix Genesee
 Twitter– FOLLOW ReMix Genesee
 LinkedIN
 YouTUBE
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Youth 4-1-1
 Targeted
to Disconnected Youth of
Genesee County
 Content
 Partners and Funders
 Technical Assistance
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University of Michigan-Flint School of
Social Work
 Printed four editions but is available
electronically annually
Work with partnerships you already
have:
 Community Collaborative/County
Multi-Purpose Bodies
 Human Service Agencies
 Colleges and Universities
 Agencies/Groups serving the homeless
population of your area
Prove your worth
Deliver statistics and reports in a timely
manner
 Offer to assist with community projects/grant
writing that will require unmet needs stats or
top five needs, etc.
 Offer to work on smaller targeted directories
for the community
 Don’t be really picky about who gets the credit
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Broach the subject of getting paid for your
assistance early in the process
 The sooner your colleagues understand that
you can’t work entirely for free the better
 One of the defenses of charging is that your
colleagues can always go to the website and
find the information on their own – that part
IS free
 But the time and expertise to put a targeted
directory together has a value/cost to your
agency
Direct client service delivery is the next
step in information and referral services
 Use of the partnerships already created
for directories/grant writing to partner in
one location to better serve clients winwin
 Specific agency/homeless prevention
services available
 Other services available via database and
case management
Funders
 Prove your worth – spend their money
the way you said you would
 What’s in it for them – does it match their
mission?
 Partnerships/Collaboration are always a
good thing with funders
Case Study 1
My family is made up of my partner and myself and our 2
foster children. We have been foster parents since they were
2 and 4 years old. The children are now 10 and 12 both in
public school and experiencing some recent behavior
problems during school hours. My partner has recently been
laid-off from her nursing position at a local hospital. She
tested positive for benzodiazepines during a random drug
screen. This has caused extreme problems within our
family/home life.
Please discuss and decide what information is important for
the most effective referrals. List the information below and
then we will discuss as a group.
Case Study 2
I am currently homeless; I have 3 children 14, 12, 3. It is
Friday at 4pm and I have run out of resources and have
never been faced with this situation before. Where do I go
for assistance? How do I find out what is available for
myself and my children? What programs and/ or services
are available to me?
Please discuss and decide what information is important
for the most effective referrals. List the information below
and then we will discuss as a group.
Case Study 3
Mr. Jones is 40 years old and lives in Mt. Morris, Michigan. He
has called because he would like a bus ticket to California. His
friend Ms. Miller recently moved to California and has offered to
let him stay with her; he also believes he has a job waiting for him.
Mr. Jones believes someone has been trying to enter his house
without his permission, but calls to the police have not been
answered. His brothers, John and Simon, disappeared recently and
he is fearful of a man named Wolf. Mr. Jones is so fearful of Wolf
that he refuses to leave his house. He is quickly running out of
food and other basic necessities. He takes medication for anxiety
and also uses an inhaler for severe asthma, Both medications are
almost empty. His local church told him to call 2-1-1.
Please discuss and decide what information is important for the most
effective referrals. List the information below and then we will discuss
as a group.
Case Study 4
ReMix was contacted by a case manager from Job Corps, stating
that there is a 20 year old female who is being forcibly exited from
Their program 3 weeks early due to a report made by a resident
assistant. The 20 year old female has 2 children and relocated from
Alabama to Genesee County Job Corps. She is 3 points shy of
completing her program requirements for graduation. What options are
in place for a youth who has been terminated from services at an
agency due to a Violation of policy?
ReMix virtual case management is seeking some available and feasible
resources for short term and long term assistance for this 20 year
old mom.
Should this call be referred to 2-1-1?
Please discuss and decide what information is important for the most
effective referrals. List the information below and then we will discuss
as a group.
Lindsey Younger, MA
CEO & President
[email protected]
Kasie White, LLMSW, MSW
Director
One Stop Resource Center
ReMix Genesee
[email protected]
TinaMarie Hubbard
Database Manager
[email protected]
Thank you for
Attending
Beyond the Call Center
Please take a moment to
connect to the AIRS Twitter
feed @
#AIRS2013