Transcript Leadership and Management

EU Survey
Knowledge Management
• A systematic and organised approach to
improve the organisation’s ability to
mobilise knowledge to improve
performance
Survey timeline:• 1998: less strategic, less action
• 2000: more recognition, little time, low tacit
• 2002: more strategic, more belief
1
EU Survey Results
KM Goals
•
•
•
•
•
Synergy across sections/units
Added value for customers
Improved quality
Reduced costs
Accelerated innovation
Target Areas for Improvement
• Service delivery
• Marketing, Sales and Communication
• Operations
2
EU Survey Results
KM Benefits
•
•
•
•
Quality improvement
Increased teamwork
Speed and responsiveness
Increased organisational awareness,
involvement and focus
• Better decision making
• Process improvement
• Clear financial benefits and returns
3
EU Survey Results
Initiatives Planned
• Communities of Practice (internal)
• Knowledge repository
• Document databank
• Customer communities (external)
Major Challenges Ahead
• Showing business benefits
• Keeping top management involved
• Motivating workforce to use KM.
4
EU Survey Results
Barriers to Progress
• Not a daily priority for people
• Lack of KM culture
• Lack of time/priority for users
Critical Success Factors
• Top management
• Active management
involvement/support
• Clarity of deliverables
5
EU Survey
Future Challenges
• Taking advantage of unexploited business
opportunities
• Extending KM across customers, suppliers
and partners
• Assuring successful implementation
6
Best Advice Arising
Actively lead and manage KM
Extend thinking to include and involve
partners and those along the supply
chain
Create repositories but it needs active
engagement for them to be kept alive
and useful
Make people accountable for KM as part
of their day job
7