Transcript Red Box Recorders

Manx Telecom
Richard Fletcher
Manx Telecom
Head of Corporate & Public Sector Sales
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Simple
Reliable
Resilient
Cost Effective
Quantify 2011
Quantify 1D includes enhancements to these integrations:
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Ai-Logix (TDM)
Rostrvm (CTI)
SunGard (CTI)
SIP
Nortel (IP) Active (DMS)
Mitel (IP) Active (SRC)
Avaya (IP) Active (DMCC)
Alcatel (IP) Active (DR Link)
Integration and certification testing are now successfully complete for Avaya Single Step
Conferencing, Speaker Bus and Motorola
Quantify R2 New applications include:
 Quantify Event Reconstruct
 Quantify Intelligent Screen data capture
 Quantify Quality Management (web based)
Quantify Applications
 Browser based search and replay interface
 Call details displayed
 Simple easy to use media player style controls
 Seamless access to additional modules:
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Event Reconstruct
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Mobile Phone Recording
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Quality Management
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PCI DSS Compliance
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VoIP Archive Compression
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Call Management (Logging)
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Audio Analytics
Quantify Pre Reqs
 .NET 3.5 needs to be installed on the client PC‟s
 Using at least IE 7.0 or Firefox
 A certificate needs adding to the trusted publishers section of the
client PC
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Windows XP Professional, Windows Vista and Windows 7
Intel or AMD processor 2.0GHz or higher
128MB RAM or higher dependant on O/S requirements
Screen resolution 1024x768 or higher
Internet Explorer 7/8 or Firefox
LAN/WAN access
Quantify Search & Replay
Quantify Event Reconstruct
Quantify Quality Management
Quantify Call Management
Quantify Audio Analytics
Archive Compression
•Efficiency from archive and back up policies via Archive Compression
•Enables archived calls to be compressed from non-compressed standards such as G711 to Microsoft GSM
standard
•Enables call volume size from 64 kbps to 13kbps allowing customers to archive up to 5 times as much data as
before
Blackberry Mobile Compliance Suite
Mobile Recording
Mobile Recording
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Captures and stores any type of electronic data
Can provide a single repository for mobile communications
Minimal disruption to the user
Manages retention requirements to meet regulations
Enables efficient electronic discovery
Ensures evidential weight BS10008
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Hardware required (Mobile Intercept Gateway (MiG)), to route calls to
recorder
Not restricted to handset type or mobile carrier
Additional call charges maybe incurred
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PCI Suppression
 Encryption – Red Box Frame based recording method
 Suppress sensitive information providing a single call for playback
– Skip silence within replay module
 Two Suppression Options: Total and User
 A single call may be suppressed multiple times
 Manual or Automatic suppression
Thank You
Questions