Veterans Benefits Administration Compensation Service NACVSO 2014 Conference Grand Rapids, Michigan

Thomas Murphy, Director, Compensation Service 1

Topics

Updates Backlog and Inventory Process Updates Technology Updates

Thomas Murphy, Director, Compensation Service 2

Backlog Updates

Backlog is at 289,942 Inventory is at 568,765 Completed

more than

500,000

of our oldest claims in 2013

Issue Based Accuracy

– 96.24%

Claim Based Accuracy

– 90.26% Thomas Murphy, Director, Compensation Service 3

Backlog and Inventory

Thomas Murphy, Director, Compensation Service 4

Process Updates

New “Ready-to-Rate” FDCs

requires submission with all evidence needed to decide the claim (complete medical exams, DBQs, etc.)

Centralized Mail & Privacy Act/FOIA PA/FOIA –

pilot to centralize processing of requests to Records Management Center (RMC)

Proposed Standard Forms Rule HAIMS Update Automated Disability Benefits Questionnaires (DBQ) 26 DBQs

automated in Spring 2014; auto-populated in VBMS 11 Updated DBQs

Dependency Claims via Rules Based Processing

Thomas Murphy, Director, Compensation Service 5

Process Update: Digital Environment

More than 86% of VBA’s inventory is electronic Electronic Regional Office (eRO) launched in Newark electronically processed claims in VBMS 422,000+ claims have been completed using this digital system VBA receives approximately 1,500 claims weekly through eBenefits 1,300+ VSOs can digitally access VBA via the Stakeholder Enterprise Portal VA currently has more than

3.6 million

eBenefits users

626 million images

to date scanned through Veterans Claims Intake Program (VCIP), and turned into electronic records in VBMS Thomas Murphy, Director, Compensation Service 6

Technology Updates

Advanced Generations of VBMS/Embedded Rules Engine

digests data from files in VBMS, computes proper disability percent levels generates text for rating decision and notification letters currently covers 74% of diagnostic codes

Increased use of Tele-health Exams

offers disability exams via video; provides greater access for rural Veterans

Gold Standard Service Treatment Records

securely transmitted between DoD and VBMS

VSO-Focused Technologies

self-service access through VBMS service features in SEP, direct claim submission using Digits to Digits (D2D) & future online chat for all users Thomas Murphy, Director, Compensation Service 7

Questions?

Thomas Murphy, Director, Compensation Service 8