Transcript Slide 1
Veterans Benefits Administration Compensation Service NACVSO 2014 Conference Grand Rapids, Michigan
Thomas Murphy, Director, Compensation Service 1
Topics
Updates Backlog and Inventory Process Updates Technology Updates
Thomas Murphy, Director, Compensation Service 2
Backlog Updates
Backlog is at 289,942 Inventory is at 568,765 Completed
more than
500,000
of our oldest claims in 2013
Issue Based Accuracy
– 96.24%
Claim Based Accuracy
– 90.26% Thomas Murphy, Director, Compensation Service 3
Backlog and Inventory
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Process Updates
New “Ready-to-Rate” FDCs
requires submission with all evidence needed to decide the claim (complete medical exams, DBQs, etc.)
Centralized Mail & Privacy Act/FOIA PA/FOIA –
pilot to centralize processing of requests to Records Management Center (RMC)
Proposed Standard Forms Rule HAIMS Update Automated Disability Benefits Questionnaires (DBQ) 26 DBQs
automated in Spring 2014; auto-populated in VBMS 11 Updated DBQs
Dependency Claims via Rules Based Processing
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Process Update: Digital Environment
More than 86% of VBA’s inventory is electronic Electronic Regional Office (eRO) launched in Newark electronically processed claims in VBMS 422,000+ claims have been completed using this digital system VBA receives approximately 1,500 claims weekly through eBenefits 1,300+ VSOs can digitally access VBA via the Stakeholder Enterprise Portal VA currently has more than
3.6 million
eBenefits users
626 million images
to date scanned through Veterans Claims Intake Program (VCIP), and turned into electronic records in VBMS Thomas Murphy, Director, Compensation Service 6
Technology Updates
Advanced Generations of VBMS/Embedded Rules Engine
digests data from files in VBMS, computes proper disability percent levels generates text for rating decision and notification letters currently covers 74% of diagnostic codes
Increased use of Tele-health Exams
offers disability exams via video; provides greater access for rural Veterans
Gold Standard Service Treatment Records
securely transmitted between DoD and VBMS
VSO-Focused Technologies
self-service access through VBMS service features in SEP, direct claim submission using Digits to Digits (D2D) & future online chat for all users Thomas Murphy, Director, Compensation Service 7
Questions?
Thomas Murphy, Director, Compensation Service 8