Transcript Communication Skills

Communication
Skills
By
Nikhil Joshi
Lecturer in ‘Language & Communication Skills’
IT Dept.-GCET
E-mail: [email protected]
Blog: www.gcet-languageclub.blogspot.com
Introduction
• The exchange of information, ideas and
knowledge between sender and receiver
through an accepted code of symbols.
• Two way process
• The term ‘communication’, derived from a
Latin term ‘communicare’.
• Sender-Encoding-Mediums-DecodingReceiver-Feedback
Process of Communication
encode
Sender
decode
Medium
Feedback
Receiver
Noise in Communication
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Physical Noise (channel)
Psychological Noise
Reasons:
Faulty background, surrounding noise, high
volume, illegible handwriting
• Ambiguous sentence structure, faulty
grammar, misspelling, incorrect
pronunciation or punctuation
General & Technical
Communication
• General:
• Technical:
• Contains a general
message
• Informal in style and
approach
• No set pattern
• Mostly oral
• Not always for a specific
audience
• No use of technical terms
or graphics
• Contains a technical
message
• Mostly formal in style and
approach
• Follows a set pattern
• Both oral and written
• Always for a specific
audience
• Frequently involves
jargons, graphics etc.
Meaning in Communication
• Language employs a combination of words
to communicate ideas in a meaningful way.
• By changing the word order in a sentence,
you can change it’s meaning, and make it
meaningless.
• E.g.: I eat rice only.
• I only eat rice.
Characteristics of Language
• 1-Artificial:
• It’s a man made system.
• Man modifies meanings of words as per the
need.
• E.g. ‘nice’-means good
• It’s Latin root ‘nescire’ means to be
ignorant
• And in 13th century it meant stupid, foolish
Characteristics of Language
• 2-Resticted:
• When we think and translate our thoughts
into language, some meaning is lost in
process.
• E.g.-my school
Characteristics of Language
• 3-Abstract:
• It represents a generalized idea.
• E.g.-dress, table
• 4-Arbitrary:
• No direct relationship between word and
the object it represents.
• E.g.-table can be called anythinng
Characteristics of Language
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5-Creative:
Generates many words in many meanings.
E.g.-mouse, virus, edutainment
6-Repititive:
It improves or reduces effectiveness of
communication.
• E.g.-A couple of girls are riding their bicycles.
• All of you meet together to see me in the afternoon
at 3 p.m.
Characteristics of Language
• 7-Recursive:
• No limit of any potential length of a
sentence.
• Generates any number of additional parts
in a sentence.
• He borrowed a pen from me…which was
not mine….and was given to me by someone
Levels of Communication
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Extra personal
Intra personal
Inter personal
Organizational (-internal operationalexternal operational-personal)
• Mass (large reach-impersonal-presence of a
gatekeeper)
Flow of Communication
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Downward
Upward
Lateral or Horizontal
Diagonal or Cross-wise
Communication Networks
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Formal Network:
Chain network
Y- network
Wheel network
Circle network
All channel network
Communication Networks
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Informal Network:
Single strand
Gossip
Probability
Cluster
Technical Communication
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Oral Forms
Face-to-face communication
Telephone Talk
Meetings
Seminars
Conferences
Dictation
Instructions
Presentations
Group discussions
Interviews (employment/press)
Video conferences
Voice conferences
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Written Forms
Memos
Letters
E-mails
Faxes
Notices
Circulars
Newsletters
Reports
Proposals
Research papers
Bulletins
Brochures
Manuals
In-house journals
Conclusion
• Your communication skills can make a
difference between being hired and fired.
• Will will find a way….
• Practice makes a man perfect…
*****
Thank you…
• nIKHIL jOSHI
• e-mail:
• [email protected]
• [email protected]
• My Websites:
• www.geocities.com/nikhiljoshi/saregama
• www.nikhiljoshi2007.blogspot.com
• www.gcet-languageclub.blogspot.com