Transcript apps.warwickshire.gov.uk

WARWICKSHIRE COUNTY COUNCIL
COURSE CATALOGUE
LEARNING AND DEVELOPMENT
COURSES
Personal
Development
Management
Development
Induction
Courses
Project
Management
Health
and
Safety
E-learning
Your guide to Learning and Development
at Warwickshire County Council .
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Managers
All Staff
Working Together
Listening to People
Openness and Honesty
Aiming for Excellence
Caring and Supporting
Fairness
Managers
All Staff
WARWICKSHIRE VALUES
Working for Warwickshire – Competency Framework
The Working for Warwickshire Framework provides all staff with details of the knowledge, skills and
qualities we need from our managers. This ensures that all managers, and staff aspiring to be
managers in the future, are clear what is expected to deliver services in Warwickshire.
The framework includes a simple self-assessment tool which managers across the organisation should
begin using when reviewing performance and agreeing development needs as part of their appraisals
and 1:1 sessions.
To support the use of the framework the following information is available:
Working for Warwickshire Guidance Notes for Managers (msword, 14.1Kb)
A Process Flow Chart (msword, 52Kb)
Coming soon – Staff competencies are also being developed and will be available from April 2014. To
support the use of Working for Warwickshire our appraisal scheme will also be updated.
For more information on the Working for Warwickshire Framework or the learning and development
solutions on offer, please contact the Corporate Learning and Development Team.
There are five competency descriptions: ( Plus Role Specific Competencies)
Leadership/Personal Leadership
Delivering Services
Serving Customers
Developing People/Self
Managing Resources
Role Specific
The face to face courses listed in this catalogue have therefore been mapped to the W4W Competency
Framework and colour coded as above.
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HOW TO USE THIS CATALOGUE
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This is an interactive catalogue of courses and e-learning modules with lots of
hyperlinks to click on which take you to the intranet pages.
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To go to the aims and objectives of each course, just click on the course you are
interested in which can be found in the A-Z Index of courses.
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To return to the A-Z Index, click on the heading ‘Course Aims and Objectives’.
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Where you see the WILMa symbol
, just click on WILMa and it will take you
to the WILMa site, where you can log onto the e-learning modules.
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The WILMa code has now been added to the title on the Aims and Objectives
page, e.g. WFW SC001 = Advanced Customer Service.
•
The face to face courses listed in this catalogue have therefore been mapped to the
W4W Competency Framework and colour coded as:
•
The face to face courses and e-learning modules have been mapped on WILMa to
one PRIMARY category only .
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A – Z INDEX OF COURSES
YOUR A-Z OF
TRAINING
COURSES
Learning and
Development
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YOUR A – Z OF TRAINING COURSES
A
Advanced Customer Service
SC
Appraisal Skills for Managers
DP/S
Career Changer
DP/S
B
C
Commercial Awareness – an introduction
DS
Corporate Governance
MR
COSHH – Employee Awareness
MR
Cost Centre Management
MR
Cost Centre Management – Strategic Manager’s Finance Workshop
MR
Cost Centre Management – Trading Manager’s Finance Workshop
MR
Customer Service in WCC – Induction
SC
CV Writing and Application Forms
DP/S
CV Writing and Interview Skills
DP/S
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YOUR A – Z OF TRAINING COURSES
D
E
Delivering the message (Change Skills)
PL/L
Developing Personal Resilience
DP/S
Equality and Diversity – Induction
SC
E-Learning Modules
F
G
Facilitation Skills
PL/L
Feedback Skills
DP/S
First Aid Training
MR
Getting the most out of your Appraisal
DP/S
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YOUR A – Z OF TRAINING COURSES
H
I
M
Handling complaints and dealing with challenging customers and
colleagues
SC
Health and Safety for Managers
MR
Health and Safety for Managers – Refresher
MR
Health and Safety Risk Assessment Workshop
MR
Holistic Approach to Planning and Performance
MR
How to be an effective mentor
DP/S
Interview Skills
DP/S
Introduction to Project Management
MR
Managing Redundancy Fairly – bite size session
MR
N
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YOUR A – Z OF TRAINING COURSES
P
Pensions Awareness – Induction
DP/S
Performance Management Surgery Style Session
MR
Personal Safety – A Manager’s role
MR
Personal Safety for employees – Skills and Awareness
MR
Personal Safety – Team bespoke
MR
Political Skills (working effectively with Members)
PL/L
Powerful Presentations
MR
Preparing for Retirement
DP/S
Prince2 – Foundation
MR
Prince2 – Practitioner
MR
Prince2 – for Project Board Members
MR
Procurement Masterclass
MR
Proof Reading
MR
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YOUR A – Z OF TRAINING COURSES
R
Recruitment and Selection
DP/S
Recruitment and Selection - Refresher
DP/S
Report Writing
S
T
MR
Safe Manual Handling - Objects
DP/S
Skills of Managing Absence
DP/S
Skills of Managing Change
PL/L
Skills for Managing Dispersed Teams
DP/S
Supporting teams through change – Change Skills
PL/L
Tackling work related stress – A Manager’s role
DP/S
Team Development
DP/S
Telephone Skills
SC
The Warwickshire Manager
PL/L
Time Management
MR
Training Skills for Occasional Trainers
TUPE – Managing the process
DP/S
MR
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YOUR A – Z OF TRAINING COURSES
U
W
Waste Smart Course
MR
Welcome to Warwickshire – Induction
SC
Working at Height Training
MR
Writing Concise Minutes
MR
Y
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COURSE AIMS AND OBJECTIVES
Advanced Customer Service
WFW SC001
1 day
Aim: To enable staff to refresh and enhance their skills around providing excellent customer
service.
Learning Objectives: By the end of the course, participants will be able to:
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Identify WCC Customer Service Standards and minimum standards of customer care
Deliver excellent customer service through identifying how the Corporate Values and Customer Service
Standards translate into how we treat our customers
Examine ways to meet customer needs and expectations
Recognise our own attitudes and behaviour towards giving excellent customer service
Recognise the importance of internal and external customers
Identify how to deal with difficult/challenging customers
Who’s it for?
All staff at all levels – Staff who attend can increase/refresh their skills and confidence in all aspects of
giving excellent customer service.
Appraisal Skills for Managers
WFW DP003
1 day
Aim : To develop the skills of manages to deliver results through effective task and people
performance management.
Learning Objectives :
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Review the WCC appraisal process
Understand the purpose and benefits of the appraisal process
Understand the impact and benefits of the competency framework, including self-assessment
Identify and demonstrate the key skills to be able to hold an effective appraisal, including fair and
consistent ratings
Who’s it for?
Managers who will be holding appraisals with their employees.
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COURSE AIMS AND OBJECTIVES
Career Changer
WFW DS001
3 hours
Please note, priority will be given to staff already at risk of redundancy/seeking redeployment
Aim: To equip staff with some tools and tips to help them to identify the next steps if they seek a
change in their career.
Learning Objectives: By the end of the session you will have:
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Identified how we respond to change
Used tools and techniques to identify where you want to be in terms of your career
Undertaken an audit of your own transferable skills
Identified strategies to support you in achieving your career ambitions and what your next steps will be
Who’s it for?
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Staff who are considering a career change and wish to improve their skills to market themselves
effectively.
Staff who may be at risk of redundancy or seeking redeployment.
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COURSE AIMS AND OBJECTIVES
Commercial Awareness – an introduction WFW DS001
1 day
Aim: This workshop offers an introduction to commercial practices and aims to bring to life WCC’s
“Being Commercial” role specific competency and behaviours. It provides a practical
understanding of what “being commercial” really means and starts to develop the skills and
knowledge to operate commercially.
Learning Objectives: By the end of the session participants will be able to:
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Identify what being commercial in WCC involves and understand what it means to be a commercial
thinker
Be clear how customers choose to buy from, how to plan their customer research and how to build a
commercial, customer focused culture.
Appreciate how important reputation is when operating commercially and key actions they can take to
enhance their reputation with customers.
Understand how to research and analyse their markets, and be able to use key marketing models to
identify commercial opportunities and develop the services they offer.
Appreciate the key drivers of financial success in a commercial environment, be able to calculate the
productive time of their team and appreciate th3e importance of process mapping and improvement to
increasing productivity and adding value.
Be clear how to go about making quick, risk assessed, commercial decisions
Appreciate the critical role of costed business plans, team plans, monthly performance monitoring and
quarterly business review in managing a successful service in a commercial environment.
Have a personal action plan that starts to identify their key commercial objectives and has actions to
translate these into practice in their workplace.
Who’s it for?
Primarily aimed at Managers of both internal and external services who:
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Work with external customers but do not currently fully trade or have income generation targets for all
parts of the service
Trade with external customers, e.g. academies/schools, other organisations)
Deliver an internal “core” service and wish to be more commercially focused, e.g. support services
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COURSE AIMS AND OBJECTIVES
Corporate Governance
WFW MR001
2 hours
Aim : To increase awareness of the County Council’s Code of Corporate Governance, which is
designed to help us deliver what we promise, engage more effectively (“Do the right thing”) with
our communities and maintain high standards of conduct.
Learning Objectives : By the end of the course, you will be able to:
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Understand what is meant by Corporate Governance and why it is important.
See the role of Corporate Governance in the wider context
Understand how the Council’s Code of Corporate Governance applies to you
Understand what standards are expected of you
Be aware of the key policies/procedures of the Council
Know where you can find further help and information
Who’s it for?
All Managers across Warwickshire County Council
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COURSE AIMS AND OBJECTIVES
COSHH – Employee Awareness
1-2 hours
Aim : To provide a basic knowledge of the COSHH regulations, risk assessments, chemical
hazards and the practical use and storage of hazardous substances.
Learning Objectives: By the end of the course attendees will:
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Have a general understanding of the relevant legislation and WCC policy
Understand their employee roles and responsibilities to ensure safe use and storage of hazardous
substances
Understand principles of good practice
Understand the differences between COSHH assessment and Material Safety Data Sheets and the
information they provide
Have a general understanding on the health effects and action to be taken in an emergency.
Who’s it for?
WCC staff and managers who use hazardous substances at work (these can be chemicals, fumes etc.).
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COURSE AIMS AND OBJECTIVES
Cost Centre Management
WFW MR004
1 day
Aim: To provide a practical and interesting training day which will not only clarify managers’ role,
responsibilities and accountability for managing their budgets, but also build their confidence and
help managers to perform their budget management responsibilities more effectively.
Learning Objectives: By the end of the course, participants will be able to:
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Explore where the money comes from to fund council services and to explain the reasons behind the
County’s current financial position.
Enable managers to understand their responsibilities and accountability for their budget.
Explain the need for budgets to be linked to plans and in particular to demonstrate how to link budgets
to business plans.
Help managers to be able to prepare realistic budgets and to be able to make realistic forecasts of
expenditure.
Explain the budgetary control process
Using a case study, to practice managing and controlling revenue expenditure to keep within the
approved budget.
Clarify the expectation that managers take actions to address budget issues/problems that arise and
therefore keep expenditure within their own approved budgets.
Identify the pre-requisites for successful budget monitoring.
Practice analysing a budget monitoring statement and recommending appropriate responses.
Be aware of the council’s financial regulations/rules and budgetary procedures, including year-end
procedures, that all managers must operate within.
Identify specific questions/issues about their own budgets for discussion with finance staff after this
workshop.
Who’s it for?
Cost Centre Manages and other managers with financial responsibilities.
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COURSE AIMS AND OBJECTIVES
Cost Centre Management – Strategic Financial Skills
WFW MR021
1/2 day
Aim: This half day workshop aims to both clarify the role and responsibilities of senior managers for strategic
financial management, and to also provide the tools to enable them to successfully perform those
responsibilities.
Learning objectives: By the end of this workshop managers will:
• Be clear about their own role and responsibilities for sound financial management as set out in the councils
financial regulations and be able to distinguish those from the responsibilities of their cost centre managers,
finance staff and elected members.
• Understand the different activities involved in performing their responsibilities at the different stages of the
council’s annual financial cycle
• Appreciate the importance of engaging their cost centre managers and other managers, when making
strategic decisions on savings and growth, and have discussed and determined processes for successfully
achieving this
• Have a range of approaches for communicating ‘bad news’ about budget reductions to their managers, and
for supporting them when they deliver that news to their teams
• Have agreed common approaches for delegating their budgets to cost centre managers and for holding those
managers accountable to them for both their financial and service performance
• Have practised using an Agresso budget monitoring statement to help them prepare for a budget and
performance meeting with their cost centre managers
• Appreciate the need to consider and manage the impact of their budget decisions on other services and the
council as a whole.
Who’s it for: This workshop is designed for Heads of Service and Service Managers from the same Group to
attend together.
Cost Centre Management – Financial Skills for
Managers of Traded Services
WFW MR002
1 day
Aim: This practical and participative workshop aims to help managers understand their financial responsibilities
and to provide the knowledge and skills required to successfully perform those responsibilities.
Learning objectives: By the end of this workshop everyone will:
• Be clear about their own role and responsibilities for the financial management of a traded service
• Know how to set about establishing the full cost of their activities]
• Be able to distinguish direct from indirect costs and understand overhead apportionment and recovery
• Be able to distinguish fixed and variable costs and understand why it is important to reduce fixed costs where
income is uncertain
• Appreciate how to set about pricing their activities and be able to calculate an hourly rate and determine
break-even points from different volumes of sales at different prices
• Be clear what to monitor and how frequently, to fully understand and manage their traded position and be
able to use an Agresso report to establish their traded position
• Be clear about the council’s reporting requirements regarding their traded position
• Have a personal action plan for translating their learning into practice at work.
“Who’s it for: All those who manage a team or unit required to sell their services. NB: Managers should have
completed the Cost Centre Management workshop before attending this workshop.
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COURSE AIMS AND OBJECTIVES
Customer Service in WCC – Induction IND SI001
1/2 day
Aim: To communicate and promote the Warwickshire County Council (WCC) standards of
Customer Service and how the Corporate Values translate into how we treat our customers
Learning Objectives : By the end of the course, participants will be able to: •
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•
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Understand the WCC Customer Service Standards
Understand how the corporate values translate into how we treat our customers
Define good communication and recognise its importance when dealing with customers and define what
good customer service is in relation to your role
Recognise the importance of equal opportunities and diversity awareness in customer service
Who’s it for?
All new employees as part of their WCC Induction
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COURSE AIMS AND OBJECTIVES
CV Writing and Application Forms
WFW DO010
3 hours
Please note, priority will be given to staff already at risk of redundancy/seeking redeployment
Aim: To enhance your CV and examine application forms and ways of completing application
forms effectively.
Learning Objectives: By the end of the course you will have:
•
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Examined ways of how to create your CV and covering letters
Explored techniques for completing online and paper application forms
Who’s it for?
•
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Staff who want to enhance their CV writing and obtain techniques of how to complete an application
form in an effective manner
Staff who may be at risk of redundancy or seeking redeployment
CV Writing and Interview Skills
WFW DP009
3 hours
Please note, priority will be given to staff already at risk of redundancy/seeking redeployment
Aim: To enhance your CV and examine ways of increasing your confidence in interviews.
Learning Objectives: By the end of the course you will have:
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Examined ways of how to create your CV and covering letters
Explored techniques for completing online and paper application forms
Identified how to increase confidence in preparing for interviews
Practiced common interview questions using situational and behaviour techniques
Examined how to sell yourself effectively in an interview
Identified what action to take after the interview.
Who’s it for?
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Staff who want to enhance their CV writing and obtain techniques of how to be effective and confident in
interviews.
Staff who may be at risk of redundancy or seeking redeployment
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COURSE AIMS AND OBJECTIVES
Delivering the message – (Change Skills) WFW LD004
2 hours
Please inform your Business Partner if you are booking to attend this session
Aim : To provide Managers with the skills required to understand and manage change through
effective communication and positive impact.
Learning Objectives: By the end of the session, you will be able to:
•
•
•
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Identify the different phases of the consultation process of change
Demonstrate the communication skills required by identifying a variety of methods to communicate the
message (e.g. staff meetings, 1:1s)
Recognise the importance of listening and two way communication skills in the change process
State how to deliver the message to give a positive impact
Who’s it for?
Middle Managers who wish to develop their skills around managing change and are unable to attend the
one day course.
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COURSE AIMS AND OBJECTIVES
Developing Personal Resilience
WFW DP016
1 day
Aim : A practical and engaging course which will help you to develop skills for managing life's
challenges in a way that strengthens and empowers you. Find constructive ways of dealing with
difficulties and managing change.
By the end of the session you will be able to:
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Explore your own personal resilience toolbox packed with tips and advice
Identify techniques to manage the emotion in difficult situations
Identify where best to get your emotional needs met to maintain balance
Identify where you are on the change curve and feelings you may experience
Explore problem solving skills
Recognise how the mind works to help you maintain a confident and resilient outlook
Develop an action plan of how you can apply the techniques and tips to your situation
Who’s it for?
Any employee wanting to develop their resilience.
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COURSE AIMS AND OBJECTIVES
Equality and Diversity for staff/managers – Induction
IND SI003
1 day
Aim : To raise awareness and increase participants’ understanding of Equality and Diversity
issues in the following areas: personal, inter-personal, management and organisational.
Learning Objectives: By the end of the session participants will:
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Understand the meaning of equality, diversity, inclusion and cohesion
Understand the links between equality, diversity, inclusion and cohesion
Have an understanding about the seven key strands of diversity
Have an understanding of how to audit the diversity of their teams and service users
See the practical benefits of valuing and working with diversity at work
How values play a role in shaping our behaviour
Understand the four key factors that create and maintains prejudice and discrimination that impacts on
service users and communities
Have an understanding of the legal framework aligned to organisational policy
Who’s it for?
All new starters
Facilitation Skills
WFW LD002
1 day
Aim: To develop facilitation skills to be employed in meetings, training courses or events and then
have the opportunity to practice the skills learnt.
Learning Objectives: By the end of the course participants will be able to:
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•
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Identify the processes, methods and skills required to facilitate
Examine the role of the facilitator and the language and rapport to be used
Recognise behaviours around difficult content, contentious issues, emotive subjects/emotions of
delegates and how to handle them effectively
Practice the skills learnt and take away some tools, techniques and tips
Who’s it for?
All staff who run team meetings, training courses and events
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COURSE AIMS AND OBJECTIVES
Feedback Skills
WFW DP008
1/2 day
Aim: To build skills and confidence in giving meaningful feedback and provide tips and techniques
of how to do this.
Learning Objectives: By the end of the course, participants will be able to:
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Identify the benefits of giving and receiving feedback
Recognise and demonstrate the skills of effective feedback
Feel more confident in giving feedback e.g. to peers, managers in large groups
Who’s it for?
Anyone who might need to give feedback to managers, staff, customers, colleagues, team, interviewees.
Link to Working for Warwickshire Competencies
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Giving and receiving feedback
Listening
Communication and presentation
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COURSE AIMS AND OBJECTIVES
First Aid at Work
HSW FA002
3 days
Aim: To provide all the required first aid skills necessary to manage a patient that is not breathing
normally, is unconscious, bleeding or is ill or injured prior to the arrival of the emergency services..
Learning Objectives: By the end of the course participants will be able to:
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Clarify the principles of First Aid, including chain of survival, emergency management procedure and
care cycle
Examine aspects of Scene safety
Practice basic life support techniques and identify life threatening conditions
Understand additional information relating to patients such as patient history, signs and symptoms, past
medical history
Explore first aid such as difficulties with breathing, circulation, environmental, nervous system and other
medical problems
Appreciate responsibiliti8es relating to First Aid Health and Safety such as first aid kits, other injuries,
Health and Safety at Work and legislation, risk assessment of first aid, control of substances hazardous
to health (COSHH), accident reporting.
Who’s it for
For individuals who have been identified as the first aider (FAW trained employee) as part of their first aid
needs assessment (as required in WCC First Aid at Work Policy).
Certification
The course is HSE approved and attendees who complete the 3 day course receive certification after being
assessed throughout the course by the instructor based on observation of the essential skills. The
certificate will be valid for 3 years.
First Aid at Work – Annual Refresher
3 hours
Aim: To refresh the required first aid skills necessary to manage a patient that is not breathing
normally, is unconscious, bleeding or is ill or injured prior to the arrival of the emergency services.
Learning Objectives: By the end of the course participants will have:
• Updated their knowledge
• Refreshed their skills
• Remained proficient in case of an emergency.
Who’s it for
For individual that require the annual refresher of first aid at work training (EFAW or FAW) as identified on
the first aid needs assessment (refer to WCC First Aid at Work Policy for details on refresher requirement).
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COURSE AIMS AND OBJECTIVES
First Aid at Work – Re-qualification
HSW FA004
2 days
Aim: To provide the required first aid skills necessary to manage a patient that is not breathing
normally, is unconscious, bleeding or is ill or injured prior to the arrival of the emergency services.
Learning Objectives: By the end of the course participants will be able to:
• Clarify the principles of first aid, including chain of survival, emergency management procedure and
care cycle
• Recognise aspects of Scene safety
• Practice basic life support techniques and identify life threatening conditions .
• Understand additional information relating to patients such as patient history, signs and symptoms, past
medical history
• Explore first aid topics such as difficulties with breathing, circulation, environmental, nervous system
and other medical problems.
• Appreciate responsibilities relating to First Aid Health and Safety such as first aid kits, other injuries,
Health and Safety at Work and legislation, risk assessment of first aid, control of substances hazardous
to health (COSHH), accident reporting.
Who’s it for
For individuals whose HSE First Aid at Work qualification is coming up for renewal (3 months before the
expiry date) or it has expired and need to review their qualification as it will still be valid if attended within
28 days after expiry of certification. Failure to renew in this timescale will mean that attendance at the full
course is required.
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COURSE AIMS AND OBJECTIVES
Emergency First Aid at Work
HSW FA001
1 day
Aim: To provide all the required first aid skills necessary to manage a patient that is not breathing
normally, is unconscious, bleeding or is ill or injured prior to the arrival of the emergency services.
Learning Objectives: By the end of the course participants will be able to:
•
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•
•
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Clarify the principles of First Aid, including chain of survival, emergency management procedure and
care cycle
Appreciate different aspects of Scene safety
Practice basic life support techniques
Recognise various life threatening conditions and how to treat them
Examine resources relating to First Aid |Health and Safety such as First Aid Kits, accident recording and
Patient Report Form (PRF)
Who’s it for
For individuals who have been identified as the emergency first aider (EFAW) as part of their first aid needs
assessment (as required in WCC First Aid at Work Policy).
Certification
The course is HSE approved and attendees who complete the EFAW course will receive certification after
being assessed throughout the course by the instructor based on observation of the essential skills. The
certificate will be valid for 3 years.
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COURSE AIMS AND OBJECTIVES
Getting the most out of your Appraisal WFW DP004
1/2 day
Aim : To enable staff to get the most out of their appraisal by giving them guidance, tools and
techniques to then put into practice..
Learning Objectives: By the end of the session participants will be able to:
•
•
•
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Identify the benefits of the appraisal to themselves, their team and to WCC
Understand the impact and benefits of the competency framework
Prepare and plan for the appraisal discussion, including self-assessment
Identify positive behaviour and techniques to enable them to get the most out of their appraisal.
Workbooks, and e-learning content should support the above objectives and the guidance notes should
take managers and staff through the process.
Who’s it for?
All staff who want to get the most out of their appraisal.
Handling complaints and dealing with challenging
customers and colleagues
WFW SC002
1 day
Aim: To build skills for effectively handling complaints and develop effective techniques for
managing challenging customers and colleagues.
Learning Objectives: By the end of the course participants will be able to:
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Explore and develop skills for effective complaint handling
Build rapport with dissatisfied customers/colleagues
Understand the source of difficult customer behaviour
Recognise the latest techniques in managing a range of challenging behaviours
Apply techniques to manage negative feelings in the workplace
Define advanced communication skills and learn how to self manage
Who’s it for?
Employees who deal with complaints, challenging customers and colleagues either face to face or on the
telephone.
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COURSE AIMS AND OBJECTIVES
Health and Safety for Managers
HSW MT001
1 day
Aim : To provide an understanding of the main concepts of health and safety and to promote the
benefits of a health and safety culture.
Learning Objectives: By the end of the session participants will be able to:
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Clarify the roles and responsibilities: individual, supervisor and manager
Appreciate the level of risk to staff under their control and others who may be affected by their activities
Understand the risk assessment process
Understand the need for controls to achieve suitable risk reduction
Understand the benefits of a good health and safety management system.
Who’s it for?
All Managers within the County Council
Health and Safety for Managers – Refresher
HSW MT002
1/2 day
Aim: To provide refresher health and safety training for Managers.
Learning Objectives: By the end of the course participants will be able to:
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Understand the main concepts of health and safety
Understand how health and safety is managed and implemented
Examine key information on any recent changes or additions to WCC’s health and safety management
system (such as new policies)
Who’s it for?
All WCC Managers who have previously attended the one day WCC Introduction to the Management of
Health and Safety course, or
Who haven’t attended WCC’s Introduction to the Management of Health and Safety within WCC but they
already have a recognised Health and Safety Management qualification, such as IOSH or NEBOSH.
Note: Managers who attended the original half day WCC Introduction to the Management of Health and
Safety training (prior to March 2009) will be required to attend the one day course and NOT the refresher.
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COURSE AIMS AND OBJECTIVES
Health and Safety Risk Assessment Workshop HSW RA001
1/2 day
Aim : To consider the risks and potential consequences that can arise in given situations within
our working environment
Learning Objectives: By the end of the course participants will be able to
•
Identify risks, hazards and successfully complete a risk assessment.
Who’s it for?
All employees of the County Council
Holistic Approach to Planning and Performance
Bite size session
WFW MR017
2 hours
Aim: For managers to develop their knowledge and skills to use an holistic approach to Planning
and Performance Management, particularly in times of change.
Learning Objectives: By the end of the session, participants will:
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•
•
•
Understand WCC holistic approach to Planning and Performance Management
Understand the benefits of engaging teams in the business planning process
Identify acceptable standards of performance across all core areas – finance, performance, risk and
workforce planning
Be able to effectively review and revise business plans
Who’s it for?
Anyone with responsibility for developing and delivering Business Plans (at any level), looking to build or
refresh their knowledge and skills in Planning and Performance Management, particularly in times of
change.
30
COURSE AIMS AND OBJECTIVES
How to be an effective Mentor
WFW DP015
3 hours
Aim: To enable you to feel confident in becoming a mentor and give you tools and techniqu3es
that you can use throughout that process..
Learning Objectives: By the end of the course participants you be able to:
•
•
•
•
Describe what makes a good mentor and set developmental objectives based on this
Prepare and plan for the mentor journey
Establish, maintain and end the mentoring relationship
Identify and overcome barriers that may become apparent as part of the mentoring process
Who’s it for?
Any member of staff who is considering becoming a mentor or existing mentors who would like to brush up
on their skills.
Interview Skills
WFW DP011
3 hours
Please note, priority will be given to staff already at risk of redundancy or seeking redeployment
Aim: To examine ways of preparing for interviews and provide tools and tips to help increase your
confidence in interviews as well as practicing answering common interview questions.
Learning Objectives: By the end of the course you will have:
•
•
•
•
Identified how to increase confidence in preparing for interviews
Practiced common interview questions using situational and behaviour techniques
Examined how to sell yourself effectively in an interview
Identified what action to take after the interview
Who’s it for?
Staff who want to enhance their confidence in interviews
Staff who may be at risk of redundancy or seeking redeployment
31
COURSE AIMS AND OBJECTIVES
Introduction to Project Management WFW MR009
1 day
Aim : This course is designed to provide participants with an overview of project management
principles and the Prince2 methodology, either to achieve a general understanding or as a
preliminary to further training.
Learning Objectives: This course will enable participants to:
•
•
•
•
•
•
•
Describe the characteristics of a project and appreciate why projects need to be managed
Demonstrate their understanding of the key elements of project management
Define the steps involved in planning a project
Identify risks, issues and changes within a project and how best to manage them
Determine the applicability of project management to their own work
Assess their own projects in respect to what they have learnt
Describe the benefits of using Prince2 as a project management methodology.
Who’s it for?
Staff requiring a general understanding of how to manage projects and as a first introduction and preliminary
training for staff going on to further project management training courses but who lack relevant experience of
project work.
Managing Redundancy Fairly–bite size session WFW MR014
2 hours
Aim: This session will develop your skills to perform the relevant procedures and to approach
sensitive situations with confidence and assurance. It aims to bring WCC procedures to life
including worked examples of how to manage redundancy fairly.
Learning Objectives: By the end of the session you will be able to:
•
•
•
•
•
•
•
Recognise what a redundancy situation is
Carry out the consultation process
Understand how to ascertain the pool for selection
Identify appropriate selection criteria
Understand a fair redeployment process
Be aware of what employment tribunals look for
Know the common errors and receive handy tips.
Who’s it for?
This session is designed for all managers who will have to carry out redundancy processes .
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COURSE AIMS AND OBJECTIVES
Pensions Awareness – Induction
IND SI004
1 hour
Aim : To provide those new to local government with an understanding of the pension scheme and its
implications.
Learning Objectives: By the end of the course, participants will be able to:
•
•
•
Appreciate why it is important to think about your pension provision
Understand how the Warwickshire pension fund is managed and invested
Understand how the Local Government Pension Scheme works and what benefits you will be entitled to as a
member of the scheme.
Who’s it for?
All staff eligible to join the Local Government Pension Scheme (i.e. not members of fire-fighters or teachers
pension schemes). Please consider before you attend the session, what questions you may have that you have
the opportunity to ask.
Performance Management ‘Surgery Style’ session WFW MR013
2 hours
Aim: To provide clarity and support for managers around specific challenges they face in managing the
performance of their service areas and teams. This session is based on an informal ‘Surgery Style’
approach, which allows the facilitators to identify delegate’s issues and provide initial support and fur4ther
signposting tailored to specific needs.
Learning Objectives: The objectives of the session are to:
•
•
•
•
Provide an overview of the Performance Management Cycle, the skills required and tools available to support
managers in the process
Identify specific challenges faced by manages in relation to Performance Management and provide advice,
guidance and signpost to further support available
Provide an opportunity to discuss specific issues
Identify practical actions to take back to the workplace
Who’s it for?
All Line Managers
33
COURSE AIMS AND OBJECTIVES
Personal Safety – A Manager’s Role HSW PS002
1 day
Aim : To raise awareness, knowledge and understanding of the importance of personal safety at
work by enabling managers to identify and follow through on their key responsibilities, including
developing and implementing their team’s strategies, local procedures for Personal Safety.
Learning Objectives: On completion of the training, delegates will have developed a better
understanding of strategies for assessing and reducing risk and the management of personal
safety risks (such risks may include, lone working, working in the community, isolated parts of the
building, potential violence/aggressions).
By the end of the course Manages will be able to:
•
•
•
•
•
•
•
Acknowledge the different legislative requirements associated with personal safety at work; and WCC
relevant policies, guides and processes
Understand Duty of Care and Vicarious Liability and how they can affect those responsible
Define ‘Personal Safety’, the potential risks and the responsibilities of managers, staff and the
organisation
Identify problems or potential incidents staff may face
Consider and practice the risk assessment process for personal safety risks and the control strategies
required (such as trace procedures)
Better understand and respond to the effects of incidents after the event
Implement Personal Safety Action Plans within your service/team activities
Who’s it for?
All Manages within the County Council who manage staff who: work alone or experience risks to their
personal safety, such as abusive customers, working in isolation within a building, travelling on their own,
etc. as part of their daily work routine.
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COURSE AIMS AND OBJECTIVES
Personal Safety for Employees – Skills and Awareness
HSW PS001
1/2 day
Aim : To raise the personal safety awareness of individual employees and provide key skills for
keeping themselves safe and provide the confidence to apply them.
Learning Objectives: On completion, the attendees will have developed a better understanding of
strategies, which will help to keep them safe.
By the end of the course participants will be able to:
•
•
•
•
•
•
Understand the importance of personal safety at work
Have a general understanding of the legal perspective and sign post to WCC;s policies, guides and
processes and their responsibilities
Recognise potential dangers and risk factors
Practical strategies/actions that can be taken to avoid situations that threaten personal safety at work,
i.e. through knowledge of body language, verbal r4esponses, cycle of anger
Understand the importance of trace procedures
Prepare an individual action plan of ideas and strategies that can be adopted to keep themselves safe
Who’s it for?
All WCC staff who lone work, work in the community at large, work in isolated parts of buildings such as
reception areas and community buildings, or have contact with the public, either by phone or in person.
Please note: This is an awareness and seminar style session. It can also be provided to teams at a date,
time and location to suit. It can also be provided to teams as a one day training session that is tailored to
their needs and more interactive – please refer to the Personal Safety – Team Bespoke training detail.
35
COURSE AIMS AND OBJECTIVES
Personal Safety - Team Bespoke
HSW PS003
1 day
Aim : To raise awareness of the importance of personal safety at work and develop strategies for
keeping safe. To provide staff with an understanding on the risks and safety measures that have
been implemented within their team/service and have the confidence to apply these within their
own work activities.
The course will be run to meet the needs of the Manager and his/her teams. Before the course is
run the provider and the Manager will need to meet to obtain the relevant background information
and discuss the requirements for the bespoke course.
Learning Objectives: This course is tailored to meet the teams specific needs, so the learning
objectives can include any of the following:
•
•
•
•
•
•
•
•
•
•
•
•
Explain your own responsibilities for health and safety, personal safety at work and the safe systems of
work to be followed
Have a knowledge of relevant legislation and WCC Health and Safety policies, guidance and processes
to support your health, safety and wellbeing.
Identify risk you may face at work* (this will be specific to service/team and may cover the importance
of checks on customers; working in the community and other peoples’ homes; lone workers; meeting
people known to be aggressive; working outside normal office hours during evenings and weekends;
environmental factors; transport; carrying cash, medication, prescriptions).
Have an understanding of the purpose and process for carrying out risk assessments and have
knowledge of their own activity risk assessments (this must include the risks and controls for their work)
Describe potential triggers for aggressive behaviour and learn to recognise the signals
Describe the cycle of anger – understanding, recognition and taking control
Body language and verbal responses
Develop personal awareness to avoid risks as far as reasonably practical and have the confidence to
take proactive action when safety is threatened
Describe actions you will take to reduce risks and keep safe
Understand the importance of following contact and trace procedures adopted by your team
Understand the importance of reporting incidents and near misses and sharing information with
colleagues
Include any additional information that is relevant to the team/service as identified during the pre-training
meet.
36
COURSE AIMS AND OBJECTIVES
Political Skills (Working effectively with Members)
WFW LD001
1 day
Aim : To ensure that employees understand the political structures of the organisation to develop
a deeper understanding of the elected Member role and how officers and elected Members can
work effectively together.
Learning Objectives: This course will help participants to:
•
•
•
•
•
Be aware of the political structure and how decisions are made
Demonstrate an understanding of the political process and the context within which s/he has to work
Explain the role of the elected Member and appreciate the role they play
Interpret the political perspectives into everyday work activities
Work sensitively with colleagues and Members identifying the need to adapt style and content of
communication appropriate
Who’s it for?
For staff who have regular contact with elected Members and for staff who feel they need to increase their
level of confidence and understand how elected Members make decisions.
Powerful Presentations
WFW MR008
2 days
Aim: To help the inexperienced presented to develop the skills and confidence to make an
effective presentation in any day-to-day context.
Learning Objectives: By the end of the course, participants will be able to:
•
•
•
•
•
•
•
Make presentations in a clear, concise and convincing way
Understand and demonstrate the key factors in preparing a successful presentation
Structure a presentation to gain maximum effect with your audience
Consider and practice appropriate methods of delivery and receive feedback
Practice the use of different audio visual aids
Understand the importance of effective breathing, posture and voice intonation
Explain and demonstrate how to handle challenging situations and questions
Who’s it for?
All employees involved in making presentations.
Additional Information: The two days are not run consecutively; participants will need to prepare a
presentation between day one and day two and then present to the group on day two.
37
COURSE AIMS AND OBJECTIVES
Preparing for Retirement
WFW DP001
1 day
Aim : To give valuable information about retirement and encourage staff who are coming up to
retirement to plan to get the most from your future.
Learning Objectives: By the end of the course, participants will be able to:
•
Plan their retirement based on information on:
•
•
•
•
•
Financial planning
Superannuation
Health and diet
DSS benefits
New horizons – travel, leisure, education, community and relationships.
Who’s it for?
Employees who are coming up to retirement. We also encourage partners of staff about to retire to come
along for a minimal charge. It is advised that participants attend this course approximately six months
before their anticipated retirement date.
PRINCE2 – Foundation
WFW MR010
3 days
Aim: This course gives course participants a practical understanding of the PRINCE2 project
management methodology. It also fully prepares course participants for the PRINCE2 Foundation
examination administered by the APMGT. .
Learning Objectives: At the end of the course, participants will be able to:
•
•
•
•
Have an understanding of project management and the benefits of using a structured approach such as
PRINCE2
State how to apply the PRINCE2 methodology to appropriate projects
Explain the main elements and components of PRINCE2
Be prepared to take a foundation examination (last day of course)
Who’s it for?
Project Team Leaders, Team Managers, Project Support or Assurance roles and all individuals wishing to
increase their understanding of PRINCE2.
Additional Information: Course participants should have experience of working in project environments
and of the principles of project management. Attendance on PRINCE2 Overview is recommended for
individuals new to PRINCE2. Please note that you will be required to complete some pre-reading/work
before the course start date and there is some evening work during the three days.
38
COURSE AIMS AND OBJECTIVES
PRINCE2 – Practitioner
WFW MR011
2 days
Aim : This course gives experienced project managers a further opportunity to develop their
understanding of the PRINCE2 methodology for enhanced effectiveness.
Learning Objectives: At the end of the course, participants will be able to:
•
•
•
Have an understanding of project management and the benefits of using PRINCE2 as a structured
approach
Understand how to apply the PRINCE2 methodology to the various stages of managing a project such
as managing risks planning configuration, quality, controls, change and change controls
Prepare for the Foundation and Practitioner examinations.
Who’s it for?
Project Managers who have successfully completed the Foundation course and have at least three years
experience of project managing larger projects across a range of operational or service areas.
PRINCE2 for the Project Board Members WFW MR012
1 day
Aim: This course provides delegates with the knowledge they require as a member of a project
board to effectively manage a project run using the PRINCE2 project management methodology..
Key areas to be included are:
•
•
•
•
•
•
•
•
•
Why projects go wrong and the impacts of failure
The structure of the PRINCE2 method
The board’s ultimate responsibility for the project
Board roles, responsibilities and accountabilities
Ensuring a strong business case ensuring good plans as a foundation for control
Effective Board control during the project using stages
Efficient and highly accurate progress monitoring by the Board
The Board’s role in giving direction and dealing with project problems
The importance of project closure including benefits review
Who’s it for?
Project Board members or prospective members – Strategic Directors, Heads of Service, Elected Members
and other senior staff serving on project boards who need to have an overview of the methodology, along
with more detailed knowledge of how to carry out their role effectively as a Board Member, e.g. to clarify
their responsibilities, involvement in management processes and ultimate responsibility for the project.
39
COURSE AIMS AND OBJECTIVES
Proof Reading
WFW MR006
1/2 day
Aim : To define proof reading, provide tips and recognise and practice the skills to proof read
documents.
Learning Objectives: By the end of the course, participants will be able to:
•
•
•
•
Identify why proof reading is so important
Understand what proof reading is and what it is not
Recognise the key skills of proof reading
Practice those skills .
Who’s it for?
This half day course will benefit those who wish to develop their ability to proof read documents.
Proof reading is a crucial undertaking in safeguarding the reputation of an organisation. The proof reader
has to ensure that each page of a document is arranged in a manner that is easy to read, any typos or
grammatical errors are checked, sentences and page breaks are inserted at the appropriate place etc.
Recruitment and Selection
WFW DP002
2 days
Aim: To guide you through the process of recruitment and selection, from a vacancy to the
induction of a new member of staff.
Learning Objectives: By the end of the course, participants will be able to:
•
•
•
•
•
•
•
Identify the whole process of Recruitment and Selection, from a new vacancy through to induction of a
new member of staff
Understand the key equality legislation relevant in the recruitment and selection process
Apply the principles in writing effective job descriptions, personnel specifications and adverts
Shortlist against personnel specification criteria
Apply the skills of questioning and rapport building in an interview
Appreciate the need for alternative selection methods when appropriate
Give feedback to applicants at the end of the selection process
Who’s it for?
All employees who will be involved in the recruitment process.
40
COURSE AIMS AND OBJECTIVES
Recruitment and Selection Refresher WFW DP026
1 day
Aim: An opportunity to update knowledge and refresh skills in Recruitment and Selection.
Learning Objectives: By the end of the course participants will be able to;
•
•
•
•
•
•
•
State the key areas within Equality and Diversity that relate to recruitment
Identify how the Disability Discrimination Act applies in the recruitment and selection process
Examine job descriptions and person specifications for areas of potential conflict
Test knowledge relating to advertising
Identify how to shortlist candidates effectively
Appreciate the need for alternative selection methods
State how to build rapport and question candidates in an interview
•
Who’s it for?
Those who have already attended the 2 day (or 3 day pre 2005) Recruitment and Selection course and
now need to update their knowledge and refresh their skills.
Report Writing
WFW MR007
1 day
Aim: This course analyses the features that make reports effective and offers guidance to report
writers on aspects of planning, structure, layout, style and editing.
Learning Objectives: By the end of the course, participants will be able to:
•
•
•
•
Achieve their own writing objectives while also fulfilling readers’ needs
Use planning techniques to attain a logical report structure and layout
Assess and develop their own style to present a clear and focussed read
Check their work for common errors
Who’s it for?
Reports provide a crucial link within organisations. It is therefore vital that these documents are
informative, logical and easy to assimilate. This one day course will benefit any current or would-be report
writers who wish to develop their ability to produce effective reports in an organised manner..
This course aims to be as interactive as possible. Participants might find it helpful to bring with them an exchange
of a typical document which they have written. This will not be used in open discussion but as something they can
use for self-assessment.
41
COURSE AIMS AND OBJECTIVES
Safe Manual Handling – Objects
HSW MH001
2 hours
Aim: To provide staff with awareness on manual handling risks and safe handling techniques.
Learning Objectives: By the end of the course, attendees will be able to:
•
•
•
•
•
Identify activities that may present a risk of manual handling injury
Outline the legislation relevant to manual handling and the importance of reporting accidents and near
misses
List the four areas to consider when making an assessment of risk
Explain the principles of the safer handling of loads
Demonstrate the correct techniques for lifting, lowering, carrying, supporting and team handling.
Who’s it for?
WCC staff and managers who undertake manual handling activities as an inherent part of their job. This
can be tailored to meet individual team needs Contract your Group Senior Health and Safety Advisor in
the first instance.
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COURSE AIMS AND OBJECTIVES
Skills of Managing Absence
WFW DP005
1/2 day
Aim : A practical and engaging session designed to enhance managers’ knowledge in managing
absence effectively and to enable them to develop a practical and sensitive approach when dealing
with employee absence.
Learning Objectives: By the end of the session, participants will:
•
•
•
Understand the importance of managing staff’s health and attendance and taking action to manage
sickness absences
Identify and demonstrate the skills required to effectively manage short term and long term sickness
absence cases
Be able to demonstrate the practical skills required to hold difficult conversations at return to work
meetings and support employees back to work.
Please Note: This course has not been developed to cover or discuss the content of the Sickness
Absence Policy and the accompanying procedure., If you have any queries relating to the Sickness
Absence Policy and/or guidance, continue to go to your HR Advisor for advice.
Who’s it for?
All Line Managers and Supervisors
Skills of Managing Change
WFW LD003
1 day
Please inform your Business Partner if you are booking to attend this session.
Aim: To provide Managers with the skills required to understand and manage change affecting
them and their team, effectively and positively.
Learning Objectives: By the end of the course you will be able to:
•
•
•
•
•
Explore what is change, the impact it has had and the lessons that can be drawn from personal
experience
Identify the different phases of the change process and be aware of where team members are in that
cycle
Recognise the wide variety of feelings, emotions, reactions and behaviours towards change and then
examine reasons why this happens
Demonstrate the skills of managing change – communication, listening, giving feedback, having difficult
conversations
Explore specific actions to deal with change effectively and positively
Who’s it for?
Managers who wish to develop their skills around Managing Change. Please note it is not necessary to
attend the Bite Size sessions as well as this course.
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COURSE AIMS AND OBJECTIVES
Supporting teams through change
WFW LD005
2 hours
Please inform your Business Partner if you are booking to attend this session.
Aim: To provide Managers with the skills required to manage change and support their team
through this change, effectively and positively.
Learning Objectives: By the end of the session you will be able to:
Identify the different phases of the change process and be aware of where team members are in that cycle
Recognise the wide variety of feelings, emotions, reactions and behaviours towards change
Demonstrate the skills to manage staff through this process, e.g. two way communication, listening and
feedback
Who’s it for:
Line Managers who wish to develop their skills around managing change and are unable to attend the one
day “The Skills of Managing Change” course.
Please note: We also offer a further Bite Size session called ‘Delivering the Message’. The Bite Size
sessions are an alternative to attending the one day course.
44
COURSE AIMS AND OBJECTIVES
Tacking Work Related Stress – A Manager’s Role HSW ST002
1 day
Aim : This workshop is aimed at those who manage others. It will raise awareness of work-related
stress and equip managers with further knowledge, understanding and the tools to identify, prevent
and respond to issues within their teams and with individual members of staff. It will enable
managers to take a more proactive role in managing stress factors at work.
Learning Objectives: At the end of the workshop, participants will be able to
•
•
•
•
•
•
•
Understand the terms and relationship between stress and pressure at work
Identify the signs, symptoms and causes of stress and how these relate to the HSE management
standards in the workplace
Understand the relevant legislation, case law and best practice for the management of stress at work
Identify their role and responsibilities as a manager in relation to the WCC Management of Work Related
Stress and Wellbeing Policy
Confidently undertake risk assessments using the WCFC stress risk assessment policy and forms
including the WCC return to work checklist and take proactive steps to minimise work related stress
factors
Be clear about the guidance, advice and support available within WCC, such as OH, Health and Safety,
Staff Care, HR policies, Bullying and Harassment contacts, etc.) and to ensure staff within their terms are
able to access these support systems as appropriate.
Understand and apply the HSE’s line manager competency indicators to your own behaviour and access
further development opportunities if needed.
Who’s it for?
All Managers of the County Council
45
COURSE AIMS AND OBJECTIVES
Team Development
WFW DP007
1/2 day
Aim : As a Manager, to develop your team to ensure long-term success by improving relationships
and performance especially when a new team has been formed or when working with a team who
have been through a period of change.
Learning Objectives: By the end of the course, participants will be able to:
•
•
•
•
•
Identify objectives for team development
Use a process for determining team development solutions
Practice using the GROW model
Describe team development tools and techniques
Progress your own team’s development
Who’s it for?
Managers, Team Leaders, Supervisors involved in developing teams.
Telephone Skills
WFW DP027
1/2 day
Aim: Delegates will benefit in that they will be more able to communicate effectively via the
telephone and be able to handle difficult calls.
Learning Objectives: By the end of the you will know about::
•
•
•
•
•
Making and receiving telephone calls
Using your tone, intonation and language to the best effect
Listening attentively and asking questions
Assertiveness techniques
How to hand complaints and difficult callers
Who’s it for?
Anyone who deals with telephone calls, particularly those who use the telephone to deal with callers and
colleagues on a regular basis.
46
COURSE AIMS AND OBJECTIVES
Time Management
WFW MR005
2.5 hours
Aim: To explore ways of implementing changes to your routine, planning and response through
changing behaviours and attitudes towards managing time.
Learning Objectives: By the end of the course, participants will be able to:
•
•
•
•
Examine how to prioritise, plan and deal with deadlines
Identify time stealers/wasters and develop strategies to reduce their impact
Explore different workload and time management systems
Take away tools, tips and techniques for managing your time effectively.
Who’s it for?
Anyone who wants to improve their time management.
47
COURSE AIMS AND OBJECTIVES
Training Skills for Occasional Trainers WFW DP006
2 days
Aim : To increase the skill level and confidence of occasional trainers.
Learning Objectives: By the end of the course, participants will be able to:
•
•
•
•
•
•
Identify the key steps to designing and preparing effective training
Structure a training session effectively
Identify different learning styles and approaches to training
Demonstrate the key skills of effective training delivery
Understand how to create an effective learning environment
Understand how to manage challenging situations when training
Who’s it for?
All staff who will be involved in the design and delivery of training and development. Please note: staff
must attend both days, which are usually approximately two weeks apart.
TUPE – Managing the process
WFW MR015
2 hours
Aim: The TUPE (Transfer of Undertaking) Regulations are not straightforward but carrying out
transfers can be an important part of structuring the organisation. This session will support you to
manage the TUPE process fairly and correctly.
Learning Objectives: By the end of the session, you will be able to:
•
•
•
•
•
•
•
Recognise what is a relevant TUPE transfer
Identify which employees transfer
State the steps needed to carry out the consultation process with the affected employees
Understand t he impact on Terms and Conditions
Know how TUPE interacts with redundancy procedures
Understand the impact for Pensions
Appreciate when to seek guidance
Who’s it for?
This course is designed for all Managers who will have to carry out TUPE transfers. It is delivered by Legal
Services and HR.
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COURSE AIMS AND OBJECTIVES
Waste Smart Course
1 day
WFW MR002
This is a recognised qualification which is issued and accredited by the Chartered Institute of
Waste Management.
Aim: To provide knowledge, understanding and skills to prevent wastes arising from workplace
activities, improve the management of waste and resources and associated regulatory compliance.
Learning Objectives:
•
•
•
•
•
To understand why improving resource and waste management is important5
To gain knowledge of key regulations and understanding of the responsibilities of those directly involved
in managing wastes
To understand how resource management can be improved through reducing waste in the workplace
To obtain skills to identify improvement sin your own workplace
To understand the requirements in meeting regulatory compliance
Who’s it for?
Those people whose work practices produce waste or those people who are not directly involved with
waste but need a greater understanding of waste and resource management.
At the end of the training session, delegates will need to complete a short multi-choice test regarding the
course content. Successful delegates will then be awarded the Waste Smart Certificate.
Welcome to Warwickshire – Induction IND SI001
1/2 day
Aim: To provide an induction for new employees to the organisation as a whole, helping them to
understand from the outset, their position and relevant within Warwickshire County Council.
Learning Objectives:
•
•
•
•
•
•
Understand the vision, ambitions and values at the heart of Warwickshire County Council
Explain the importance of customer focus in WCC
Explain the differences between County, District and Parish Councils
Appreciate what Councillors do and how the political structure works
List the main functions of each Directorate/Group
Identify the next steps in your WCC induction
Who’s it for?
All staff new to WCC
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COURSE AIMS AND OBJECTIVES
Working at Height Training
HSW WH001
1/2 day
(Ladder/stepladder awareness and inspection training).
Aim: To raise awareness of the potential health and safety risks associated with undertaking work
at height and highlight staff responsibilities in carrying out work at height in a safe manner.
Learning Objectives: By the end of the course, participants will be able to:
•
•
•
•
•
•
Outline key elements of the legal requirements relating to Working at Height
Understand the Working at Height risk assessment process, adequate controls and how to apply it in
their workplace
Know where to find the WCC Work at Height Policy and supporting information
Understand how to choose appropriate access equipment and the requirements for training, inspection
and testing
User ladders and stepladders correctly and safely
Carry out formal inspections of access equipment, for example, ladders and record the results in line
with appropriate requirements
Who’s it for?
All WCC staff who undertake working at height as an inherent part of their job role. Please note: use of
specialist equipment may require additional training – please speak to Health and Safety staff.
50
COURSE AIMS AND OBJECTIVES
Writing concise minutes
WFW MR016
1/2 day
Course objectives: By the end of the course, delegates will be able to:
Create from rough notes, accurate minutes which reflect the business of the meeting
Develop listening, comprehension and concentration skills so that all relevant items are included
Course details: The workshop will cover:
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What meetings are for
The purpose of minutes
Structuring minutes
Identifying and recording actions arising from the meeting
Note taking tips and techniques
Presentation of completed minutes
Appreciating the importance of the role of note-taker
Having the confidence to speak up when and where necessary
Useful phrases and language to use
How to be a more effective listener
Who’s it for?
Anyone who is required to take minutes and notes at a meeting
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CORPORATE E-LEARNING MODULES
A Guide to Reasonable Adjustments
Assert Yourself
Assertive Communication
E-Learning for Managers
Emotional Intelligence
Equality Act 2010
Equality Impact Assessments (EQIA)
Equality in the Workplace
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CORPORATE E-LEARNING MODULES
Facilitation Skills
Giving and receiving feedback
Introduction to Local Government
Leading and Managing Change and Transition
Managing your priorities
Managing yourself and your time
Meeting Skills
NLP (Neuro Linguistic Programming)
Personal Resilience
Preparing for interviews
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CORPORATE E-LEARNING MODULES
Presentation Skills
Questioning techniques for recruitment and
interviewing
Self Development
Spelling, grammar and punctuation
Team Briefings
Team Leading and Improving Performance
Writing a C.V
All E-Learning modules have been mapped to
one PRIMARY Category on WILMa.
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OTHER LEARNING AND DEVELOPMENT
WILMa
Management
Development
360
Other
Learning and
Development
TRAIT
MBTI
Coaching
Mindtools
Mentoring
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NEW
COURSES
from
1st February
2014
YOUR A-Z OF
TRAINING
COURSES
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COURSE AIMS AND OBJECTIVES
Procurement Masterclass
WFW MR003
2 days
Aim: To ensure that officers undertaking procurement remain within the law and comply with
Warwickshire County Council’s (WCC’s) internal rules. To provide good practice guidance in order
that staff can make a positive contribution to the improvement of procurement performance within
WCC.
Learning Objectives: By the end of the 2 day training course, participants will be able to:
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Understand the Council’s procurement and contracting Governance framework including CSO
Understand what the Procurement Process is and how this is applied in WCC
Be able to undertake an effective Options appraisal
Understand and be able to apply the EU procurement regulations
Understand the components of and be able to produce an effective specification that can be monitored
and managed
Be able to establish a bid evaluation model, recognising the difference between selection and award
criteria
Understand the important of, and be able to undertake effective, commercially focussed contract and
supplier relationship management
Know who to contact in relation to procurement
Know how and where to access information relating to procurement
The expectation is that staff attending this course will also attend the appropriate Bite Size training
modules, when they become available:
• TUPE
• Contract Law
• Social Value Procurement
• Risk Management
Who’s it for: Regular procurers (staff who procure regularly at all values and with varying risk profiles).
The Warwickshire Manager
WFW LD006
1 day
Aim : To ensure managers understand the importance of their role within the organisation
and understand their impact as leaders.
Learning Objectives: By the end of the session, participants will:
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Understand the roles, responsibilities and expected standards of a manager within WCC
Understand the impact and benefits of the competency framework
Understand different leadership styles, when and how to use them
Be more aware of their own approach and impact on others
Identify and demonstrate the skills and techniques to effectively manage others
Be signposted to further support and development
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COURSE AIMS AND OBJECTIVES
Skills for Managing Dispersed Teams WFW DP035
½ day
Aim: To build managerial skills in managers so they are confident in adapting their managerial
styles to the needs of a dispersed and more flexible team.
Learning Objectives: By the end of the session. Participants will:
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Have an increased understanding of their default styles, strengths and vulnerabilities
Have a greater understanding of managing their teams’ perceptions and expectations from supervision
Develop managerial confidence in setting SMARTER objectives for teams and for individuals.
Be able to build cohesiveness in dispersed teams
Who’s it for: All existing Managers
Please note: a pre-requisite to this course is that an inventory questionnaire focussing on learning styles
is completed before attending the workshop. This questionnaire should take no longer than 20 minutes to
complete and is available to download from WILMa.
Additional information: As part of these workshops, managers that attend the workshop will be offered
an opportunity to undertake a short individual coaching session, so those who feel the need to, can discuss
personal issues in relation to flexible working practises in a confidential space. The coaching sessions
need not be longer than 40 minutes. You will need to book a time slot before you attend the session. This
can be done by emailing Diane Smith.
Introduction to Management WFW LD008
2 days
Aim: To provide delegates with the knowledge, skills and techniques that underpin the role of
an operational manager, supervisor or team leader.
Learning Objectives: By the end of the programme participants will have:
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Increased confidence to deal with the day to day requirements of a supervisory role
Increased knowledge of how to manage and improve the performance of their team
Developed skills and techniques to support the operational requirements of a supervisory role
Produced a Personal Development Plan and know how to access further support.
Who’s it for: Operational managers, supervisors and team leaders.
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