Transcript Team Work - Ashland Community & Technical College

Teamwork
Definition
• A team is a group of people with a high
degree of interdependence focused on the
achievement of some goal or task. The
group agrees on the goal and the process
of achievement.
•
Parker, Glenn & Dropp, Richard, 50 Activities for Team Bulding, HRD Press, Vol. I, 1992, pg. vii.
Character Traits of Effective
Teams
• Honesty—Team members must be honest
with each other.
• Selflessness—Willing to put the team’s
interests above their own.
• Dependability—The performance of each
individual depends to some extent on the
work of the other team members.
Character Traits of Effective
Teams
• Enthusiasm—Helps team members
persevere when the going gets tough
• Responsibility—Team members take
responsibility for their own work and that of
the team—don’t blame others when things
go wrong
• Cooperativeness—Team members must
cooperate in order to meet the same goal
Character Traits of Effective
Teams
• Initiative—Recognizing what needs to be
done and doing it without waiting to be
told—never say “that’s not my job.”
• Patience—Learning to work together on a
daily basis using human relations skills.
• Resourcefulness—Finding a way to get
the job done regardless of obstacles.
Character Traits of Effective
Teams
• Punctuality—On time, on schedule shows
respect for other team members,
customers, and stakeholders.
• Tolerance/sensitivity—diversity (race,
gender, religion, culture, age, politics, etc.)
can strengthen a team as long as
members are tolerant to these differences.
• Perseverance—persist unrelentingly in
completing a task, regardless of obstacles.
Common Causes of Team
Conflict
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Limited resources
Incompatible goals
Role ambiguity
Different values
Different perspectives
Communication problems
Conflict Resolution
• Determine the importance of the issue to
all people involved.
• Determine whether the people involved
are willing and able to discuss the issue in
a positive manner.
• Select a private place where the issue can
be discussed confidentially by everyone
involved.
Conflict Resolution
• Make sure that both sides understand they
are responsible for both the problem and
the solution.
• Solicit opening comments from both sides.
Express concerns, feelings, ideas, and
thoughts—in a nonaccusatory manner.
• Guide participants toward a clear and
specific definition of the problem.
Conflict Resolution
• Encourage participants to propose solutions,
examine the problem from a variety of
perspectives, and discuss all solutions
proposed.
• Evaluate the costs versus the gains of all
proposed solutions and discuss them openly.
• Reflect on the issue and encourage participants
to express their opinions on how to improve the
process.
Goetsch, David. Effective Teamwork, Ten Steps for Technical Professions, Prentice Hall, 2004, pgs. Xii-xiii,84, 86.