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Gartner G-Cloud Service Definition
Cloud Research — Gartner for Enterprise IT Leaders — Workgroup Role Leader (EITLROLWGL)
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Gartner Service Definition —
Enterprise IT Leaders — Workgroup Role Leader (EITLROLWGL)
Service Description
Key Deliverables
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■ Gartner for Enterprise IT Leaders Workgroup Role is for
senior IT leaders in large, complex enterprises who are
managing IT functions for a business unit or the entire
enterprise. This provides access across all of Gartner’s role
based research to a workgroup. The Service is managed by a
Gartner Leadership Partner and Client Manager who will tailor
program Deliverables to the unique needs of each Member
Key Benefits
■ Gartner for Enterprise IT Leaders (EITL) is a membershipbased service for CIO direct reports that combines expert
coaching with pragmatic Gartner research and the real-world
experiences of peers. Tailored exclusively to professionals in
IT leader roles, EITL is based on “Members” or “Leaders”
individual value plans tied to their key initiatives.
With Enterprise IT Leaders Workgroup Portfolio, Leaders now
have the opportunity to share their Gartner relationship with
their working teams, composed of “Workgroup Members”
■ Workgroup Role — Provides Workgroup Members with
unlimited access to one of eight predefined Role research
libraries. Each Role library features Gartner for IT Leaders
research coverage for the 11 key IT initiatives most common
among IT Leaders in the given Role
■ The Cloud offerings from Gartner are built on the expertise of
our 950 research analysts and 500 consultants; the world’s
largest repository of knowledge on the business of IT. 117
analysts have expertise in the field of cloud with our database
of IT research containing 5,794 research reports providing
specific guidance on best practices for cloud deployment and
strategy
■ Gartner covers all aspects of cloud including crucial topics
such as Infrastructure as a Service (IaaS), Platform as a
Service (PaaS), Software as a Service (SaaS), cloud
sourcing, cloud security, cloud strategy, cloud governance
and IT cost optimisation through cloud
Price
■ The service provides a tailored service to assist members with
their key role based challenges and is focused on supporting
cloud and digital strategies
© 2014 Gartner, Inc. and/or its affiliates. All rights reserved.
Gartner is a registered trademark of Gartner, Inc. or its affiliates.
Gartner Core IT Research
Analyst Inquiry
Role-Specific IT Research
Benchmarking Analytics IT Key Metrics Data
Selected Vendor Reports
■ Gartner will bill a firm fixed price of £32,600 excl. VAT, incl. all
expenses for this service
■ The service is provided for one licensed user for a period of 12
months
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Gartner Service Definition —
Enterprise IT Leaders — Workgroup Role Leader (EITLROLWGL)
Full List of Deliverables
Gartner for Enterprise IT Leaders Workgroup Role (the “Service”) is an expanded version of the standard Gartner for Enterprise IT
Leaders offering that is expressly designed to enable clients to access Gartner resources in a workgroup environment.
The Service is accessible by a Gartner for Enterprise IT Leaders Member (the “Workgroup Role Leader”) and by his/her direct reports
or cross-functional teams (the “Workgroup Role Members”), as set forth in the attached Service Agreement. Collectively, the Gartner
for Enterprise IT Leaders Member and his/her Workgroup Members are referred to herein as “Licensed Users”:
■ Workgroup Role Leader Deliverables — As set forth in the Gartner for Enterprise IT Leaders Service Description
■ Workgroup Role Member Deliverables
■ All of the Gartner for Enterprise IT Leaders Deliverables, with the following exceptions — “Member Servicing,” “Peer Community
Events and Content” and “Summit Event Ticket”
■ Each Workgroup member also is entitled to the following Deliverables:
– Inquiry Participation — Participate in Analyst Inquiry provided that his/her Workgroup Leader schedules, manages, and leads
the Inquiry session
– Role Selection — Each Workgroup Role Member must select a single Role Library from a set of eight (8). Role selection may
only be changed annually and/or upon renewal of the contract
Additional Terms & Conditions
Each Workgroup Role Member must select a single Role Library from a set of eight (8). Role selection may only be changed annually
and/or upon renewal of the contract. The Workgroup Role Leader (not the Workgroup Role Members) may, on an occasional and
infrequent basis, forward copies of individual research documents, not to exceed ten (10) separate documents per Licensed User per
contract year, to specific individuals within the client organization for the purpose of facilitating executive decision-making. Client
understands that the forwarding of documents as part of this Service may not be done on a routine basis, or by means of posting on
Client’s corporate intranet, or in a manner that has the intent or effect of avoiding the purchase of additional User Licenses from
Gartner.
© 2014 Gartner, Inc. and/or its affiliates. All rights reserved.
Gartner is a registered trademark of Gartner, Inc. or its affiliates.
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Gartner Service Definition —
Enterprise IT Leaders — Workgroup Role Leader (EITLROLWGL)
Full List of Deliverables
■ Gartner Assigned Service Delivery Team
■ Analyst Inquiry
■ One Annual on-site Meeting
■ Facilitated Networking and Peer Community Events
■ Gartner for IT Leaders Research and Related Content
© 2014 Gartner, Inc. and/or its affiliates. All rights reserved.
Gartner is a registered trademark of Gartner, Inc. or its affiliates.
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Gartner Service Definition —
Enterprise IT Leaders — Workgroup Role Leader (EITLROLWGL)
Information Assurance
Backup Restore and Disaster Recovery
■ Gartner possesses analysts and consultants with various
security clearances, or we will, within reason, acquire those
clearances as the client demands
■ The Gartner service under discussion does not require
Gartner to manage or store any critical client data
Service Migration
■ Gartner associates are bound by very specific rules around
client confidentiality and security given that our clients reveal
to us their greatest challenges and difficulties in order that we
can help and support them most effectively
■ There is no need for a Service Migration plan given the
nature of the service under discussion
Data Restoration
■ No client data is retained by Gartner as part of the client’s
access to this service and therefore there is no data
restoration process related to this service
© 2014 Gartner, Inc. and/or its affiliates. All rights reserved.
Gartner is a registered trademark of Gartner, Inc. or its affiliates.
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Gartner Service Definition —
Enterprise IT Leaders — Workgroup Role Leader (EITLROLWGL)
Onboarding
Offboarding
■ Gartner offers an onboarding service. The New Client
Onboarding team will onboard new licensed users to
Gartner’s services and will provide a Web tour, tips on how to
find research and how to request reports, data cuts or inquiry
with analyst
■ Gartner does not offer offboarding services, however, named
licence holders can be changed during the period of the
contract through [email protected]
© 2014 Gartner, Inc. and/or its affiliates. All rights reserved.
Gartner is a registered trademark of Gartner, Inc. or its affiliates.
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Gartner Service Definition —
Enterprise IT Leaders — Workgroup Role Leader (EITLROLWGL)
Pricing
Ordering and Invoicing Process
■ Gartner will bill a firm fixed price of £32,600 excl. VAT, incl. all
expenses for this service
■ Gartner will bill for 100% of the fees at contract signing
Financial Recompense Model
■ This service is subject to, and governed by, the Gartner
Events: Online Registration Terms & Conditions section and
the Usage Guidelines for Gartner Services of the Gartner
Terms & Conditions document accompanying this service
■ All invoices are payable net 30 days from date of invoice
■ if a Service does not meet the specifications set out in the
applicable Service Description, the breach will be handled in
accordance with the Liability and Termination terms set out in
the Call-Off Agreement
Termination Terms (by Consumer/by the Supplier)
■ Services may be terminated only for material breach by
either party, upon 30 days prior written notice, if the breach is
not cured within the notice period
© 2014 Gartner, Inc. and/or its affiliates. All rights reserved.
Gartner is a registered trademark of Gartner, Inc. or its affiliates.
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Gartner Service Definition —
Enterprise IT Leaders — Workgroup Role Leader (EITLROLWGL)
Service Management
Service Constraints
■ Gartner for Enterprise IT Leaders (EITL) is a membershipbased service for CIO direct reports that combines expert
coaching with pragmatic Gartner research and the real-world
experiences of peers. Tailored exclusively to professionals in
IT leader roles, EITL is based on “Members” or “Leaders”
individual value plans tied to their key initiatives
■ This is not applicable to this service
© 2014 Gartner, Inc. and/or its affiliates. All rights reserved.
Gartner is a registered trademark of Gartner, Inc. or its affiliates.
Service Levels
■ This is not applicable to this service
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Gartner Service Definition —
Enterprise IT Leaders — Workgroup Role Leader (EITLROLWGL)
Training
Trial Service
■ Training is not included, however, the ‘Onboarding Service’
will provide the user with the skills and knowledge to
effectively use the service
■ Gartner does not offer a trial service option in relation to this
service
Consumer Responsibilities
■ Gartner.com allows 24/7 access to our research and
supports all revisions of Internet Explorer (plus Google
Chrome, Firefox and Safari) — any browser that supports
HTML5 — with no client installations required
Technical Requirements
■ This service is subject to, and governed by, the Gartner
Events: Online Registration Terms & Conditions section and
the Usage Guidelines for Gartner Services of the Gartner
Terms & Conditions document accompanying this service
© 2014 Gartner, Inc. and/or its affiliates. All rights reserved.
Gartner is a registered trademark of Gartner, Inc. or its affiliates.
■ Each Gartner report is presented in a printer-friendly
Microsoft product format (e.g. Portable Document Format or
Excel)
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