Transcript LTESS Case Review Findings - Department for Aging and

LTESS
CASE REVIEW
FINDINGS
BACKGROUND___________
• ESSP staff initiated reviews of cases receiving
LTESS funding for individual Supported
Employment Follow Along Services.
The Goals of the Case Reviews were:
To ensure compliance with requirements as noted
in the Vendor Agreement and related appendices.
To ensure that quality services to mutual consumers
are planned, provided and documented.
BACKGROUND (con’t)_______________
To ensure that the
billing for follow along
services accurately
reflects the
services rendered and
documented
by our service partners.
To ensure communication
and collaboration between
DRS and its service
partners.
To ensure that appropriate
services are provided by
the service partners and
DRS, if necessary during
long term follow along.
SITE REVIEWS_____________
• Management of six ESOs volunteered to
have LTESS cases reviewed.
• ESSP staff reviewed the cases on site and
used a protocol based on the Vendor
Agreement and appropriate appendices to
review files and document findings.
• The findings were compiled in formal
reports and reviewed with management of
the ESOs.
LTESS STEERING
COMMITTEE
REQUEST_________
The LTESS Steering Committee asked
ESSP staff to present and discuss the
findings as a way of educating ESO staff
regarding the strengths and weaknesses
of long term follow along service
delivery and documentation of services.
FINDINGS: THE GOOD NEWS_
In ALL cases, appropriate services were
provided in a timely manner and
subsequently documented.
Monthly client contact was provided and
documented in almost every case.
Employment specialists were very
consumer oriented and responsive to
consumer and employer needs.
ISSUES/REMINDERS_________
• DRS counselor approval for LTESS
funding must be specifically
documented.
• Client “stability” on the job must be
documented on the SE Placement and
Training form.
• The Ongoing Services form must be
completed in every case when required.
ISSUES/REMINDERS (cont.)________
• Appropriate
documentation of
the consumer’s
disability must be in
each case file.
• If services other than
the maintenance of the
person in employment
are needed, the DRS
counselor should be
contacted ASAP.
• Documentation in
the case files of
LTFA provided
should match the
hours billed to
LTESS. Billing
should be for actual
time spent for
service delivery,
transportation and
documentation.
QUESTIONS?