

Persistent aggressive or unreasonable behavior

  Verbal abuse Conduct which interferes with another’s work  Threatening  Humiliating  Intimidating  Sabotage



Persistent aggressive or unreasonable behavior

 Often done within the established rules and policies of the organization.

 Characteristics  Lack of respect for a co-worker  Sometimes obvious  Many times the subtle forms cause more damage

 Affect of bullying on the workplace  Responsible for absenteeism     Lack of workplace motivation Lack of employee satisfaction Increased turnover Lack of trust and teambuilding among workers

    At the end of this block of instruction the student will be able to: Define the tactics of bullying behavior Define the tactics of bullying behavior in a supervisor Define bullying from the target’s point of view Define bullying from the supervisor’s point of view

   At the end of this block of instruction the student will be able to: Illustrate the role of the bully’s posse List actions to be taken by the supervisor List actions to be taken by the target

    Jekyll & Hyde Bully manipulates feelings of those in his company Performs job tasks well above average Glory hound



Examples of bullying behavior

 Verbal  Non-verbal  Psychological  Physical  Professional



Examples of bullying behavior

 Verbal  Tone  Impatience  Irritability  Snide comments  Sarcasm



Examples of bullying behavior

 Non-verbal  Rolling of the eyes  Won’t acknowledge existence/silent treatment



Examples of bullying behavior

 Psychological  Undermining credibility  Reporting mistakes  Fabricating stories  Present themselves as wonderful and kind



Examples of bullying behavior

 Physical  Standing too close in threatening manner  Throwing objects  Punching



Examples of bullying behavior

 Professional  Humiliation  Gossiping  Purposefully damaging reputation of another  Accusing of incompetence

       Constantly corrects Separate the target from colleagues Exclude Marginalize Overrule Ignore Sideline

       Belittle Demean Patronize Overload with work/increase responsibility Take work/authority away Refuse leave requests Deny Training

 Target rather than victim › Absolutely no apportion of blame

 Questions a target may ask  Why me?

 What did I do to them?

 What did I do to deserve this?

 Bully  Nit-picking, fault finding, criticizing trivial things  Refuse to acknowledge accomplishments    Undermine position, status, worth, value and potential Take credit for work Twist, distort and misrepresent what is said by the target

THE TRIVIALITY, REGULARITY AND FREQUENCY BETRAY BULLYING BEHAVIOR

How do I know if I have a bully in my center?

 Turnover rate  Have a complainer

How do I know if I have a bully in my center?

 One’s word against another

How do I know if I have a bully in my center?

 Bully is usually the leader of a clique

How do I know if I have a bully in my center?

 If Bully is a supervisor, sets unrealistic goals or change goals as target approaches them



Clique

 Membership  Drawn in  Self Preservation

      Doesn’t see it Bully has good performance Supervisor has pride in Bully Responders speak highly of Bully Bully tactics fall short of legal definition of harassment Bully denies and distorts

  When Supervisor investigates  Posse responds with   “That is just how s/he is”. “You just have to get use to him/her”. Another problem Supervisor’s run in to  Target moves to Posse

      Listen and take seriously Target may just want to talk DOCUMENT Realize bullying behavior will not occur in you presence Be prepared Put a policy in place

       Live with it Name it Check physical health Check mental health Check policies Call Attorney Expose Bully

  Seek other employment Protect the TARGET  Go to Workplace Bullying Institute

www.workplacebullying.org

           

Web Resources Bullying: What Is It? – UK National Workplace Bullying Advice Line

http://www.bullyonline.org/workbully/bully.htm#Difference%20between%20bullying%20and%2 0harassment

Mobbing USA: Emotional Abuse in the American Workplace

http://www.mobbing-usa.com/

Workplace Bullies – About.com

http://careerplanning.about.com/od/bosscoworkers/a/bullies_at_work.htm

Bullying in information technology

http://en.wikipedia.org/wiki/Bullying_in_IT

How to Deal With a Bully at Work – About.com

http://humanresources.about.com/od/difficultpeople/qt/work_bully.htm

Bully Busting - Roger Frame, Ph.D.

http://www.frameworks4learning.com/bully-busting/

Dr. Gary Namie, Workplace Bullying Institute

http://www.workplacebullying.org/

Questions?