IT Infrastructure Library ITIL vs COBIT
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Transcript IT Infrastructure Library ITIL vs COBIT
IT Infrastructure Library
ITIL
vs
COBIT
TEAM
ANDRIAN
EDUARD BANGGA
IKHSAN BASKARA
JOOVANNY PASUHUK
RANGGA FAJARULLAH
IT INFRASTRUCTURE LIBRARY
(ITIL)
DEFINITION
• Set of practices for IT Service Management (ITSM)
• Aligning IT Services with the needs of business
• ITIL describes processes, procedures, tasks, and
checklists that are not organization-specific used by
organization for establishing integration with
organization’s strategy, delivering value and
maintaining a minimum level of competency
HISTORY
• 1980s
• 1990s
• 2000
• 2001
• 2007
: Need of ITIL emerged
Established earliest version of ITIL called
GITIM (Government Information
Technology Infrastructure Management)
: Used in both government and nongovernment
: Microsoft used ITIL to develop Microsoft
Operations Framework (MOF)
: Version 2 of ITIL released
: Version 3 of ITIL released
SERVICE STRATEGY
ITIL Service Strategy (SS) provides guidance on
clarification and prioritization of service-provider
investments in service.
Covered Processes:
1. IT Service Management
2. Service Portfolio Management
3. Financial Management for IT Services
4. Demand Management
5. Business Relationship Management
SERVICE STRATEGY
ITIL IMPLEMENTATION
TELKOMSEL
COMPANY PROFILE
• Established 1995
• Develop a leading Indonesian telecommunications
• Parent Company:
• PT Telkom (65%)
• SingTel (35%)
• Deliver superior mobile lifestyle services
• From Indonesia in Indonesia
WHY ITIL ?
Problems
• New Competitor
• Digital Platforms
• Services War
Why ITIL ?
• Focused on Service Strategy
• Control of IT Environment
• Increase Efficiency
• Reduce IT Cost
IT Infrastructure Library
of TELKOMSEL
• The Framework
• Technology Map
• ‘Unlearning’ Service
• Accounting for Assets
• Adding Service Value
Control Objectives for Information
Related Technology
(COBIT)
DEFINITION
• Created by ISACA (Information Systems Audit and
Control Association)
• Best Practices for Information Technology management
and IT Governance
• Supporting toolset that allows manager to bride the gap
between control requirements, technical issues and
business risks
• Provide management and business processes owners
with an IT governance model that helps delivering value
from IT and managing the risks of it
HISTORY
1996
• 1998
• 2000
• 2002
: ISACA released a set of control objectives
for business applications, first edition of
COBIT
: Second Version released
Implementation tool set and high level
detailed control objectives
: Third Version released
Management Guidelines
: Uptake COBIT in the United States
COMPONENTS
Framework
Process Descriptions
Control Objectives
Management Guidelines
Maturity Models
COBIT IMPLEMENTATION
ADNOC DISTRIBUTION
COMPANY PROFILE
• October 1973 : Incorporating Abu Dhabi National Oil Company (ADNOC)
for Distribution
• First government-owned company in marketing and distribution of
petroleum products in United Arab Emirates
• Vision
: To be the most reliable energy and allied
services provider
• Mission
: Provide value to customer and shareholders;
care to employees; and be socially responsible
WHY COBIT ?
Problems
• Resources not proportionally increased
• Projects were not prioritized
• IT value was increasingly questioned
• No Control Mechanism on processes
Why COBIT ?
• Provide complete frameworks include Measurements,
Key Personal Indicators (KPIs), and Key Goal Indicators
(KGIs)
• More general and business oriented
• Encompasses most of the elements in IT environment
COBIT IMPLEMENTATION
OF ADNOC DISTRIBUTION
Map business goals to IT goals and prioritized through
risk assessment approach
Implement three most relevant COBIT processes:
Change Management
Business Continuity
Service Level Management
Implement COBIT in all four IT departments of ADNOC
Data Center Operation
Retail Automation
Network and Help Desk
Application System
BENEFITS
Processes achieved their intended results
Improve Efficiency
Improving existing processes
Designing and implement new process
ITIL
vs
COBIT
ITIL vs COBIT
ITIL
COBIT
Strong concentration on processes
Control Focused
Security is very important
component
Uses IT Metrics
Focused on Service Delivery
Used by auditors in SOX
More sources of ideas and options
Critical Success Factors
Larger User Base
Covers all IT practices
Formal COBIT structure easier to use
(systematically numbered)
Low Cost
Question and Answer