Cape Peninsula University of Technology

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Transcript Cape Peninsula University of Technology

ISO 9001:2008 certified

The Fundamentals Training Centre

Certified by the International Organisation for Standardisation

ISO 9001: 2008

Certified by BEE Verification CC

BBBEE Status Level 3

Fully accredited by the ETDP SETA (Accreditation number ETDP10163)

CELEBRATE LEARNING!

www.onlineftc.com

COMPANY ACCREDITATION ETDP SETA

ISO 9001:2008 certified

Fully accredited by the ETDP SETA (Accreditation number ETDP10163) This is the official state structure that quality assures training programmes provided in the education, training and development sector e.g. Community Development Workers.

ISO 9001:2008 certified

COMPANY ACCREDITATION Certified by the International Organisation for Standardisation

ISO 9001:2008

ETDP SETA ISO 9001:2008 The ISO 9000 standard represents an international consensus on good quality management practices. It consists of standards and guidelines relating to quality management systems and related supporting standards. FTC is certified as having met these standards .

COMPANY ACCREDITATION ETDP SETA ISO 9001:2008 BBBEE CERTIFICATE

ISO 9001:2008 certified

Certified by BEE Verification CC

BBBEE Status Level 3

BEE (Broad Based Black Employment Equity) code certifies that we have met the standard within the South African national framework for black economic empowerment

ISO 9001:2008 certified

THE FUNDAMENTALS TRAINING CENTRE BACKGROUND FTC has been in existence for four years delivering quality leadership and management training programmes to government, communities and corporates .

ISO 9001:2008 certified

THE FUNDAMENTALS TRAINING CENTRE BACKGROUND OWNERS

NOEL DANIELS

Holds a M.A in Education Administration and Management from the University of California, Berkeley. Noel serves on the Board of the Regional Chamber of Commerce in his capacity as the Chairperson of the Athlone & Cape Flats Chapter. He also is the Chairperson of African Development Options, a not-for-profit organisation active in the areas of poverty alleviation and employment creation.

ISO 9001:2008 certified

THE FUNDAMENTALS TRAINING CENTRE BACKGROUND OWNERS

HOWARD JOHNSON

Howard started One World Language School (OWLS) in 1998. He is a qualified teacher and trained as an English Foreign Language teacher in London. He was founding chairperson of English Language Travel Association (ELTASA) and is the current chairperson of South Africa Tourism Services Association (SATSA), Western Cape.

ISO 9001:2008 certified

THE FUNDAMENTALS TRAINING CENTRE BACKGROUND OWNERS WHAT DO WE DO We provide leadership and management programmes for corporate, government and communities

ISO 9001:2008 certified

THE FUNDAMENTALS TRAINING CENTRE BACKGROUND OWNERS WHAT DO WE DO OUR VISION An internationally acclaimed leadership and management training provider

ISO 9001:2008 certified

THE FUNDAMENTALS TRAINING CENTRE BACKGROUND OWNERS WHAT DO WE DO OUR VISION OUR MISSION We consistently provide quality needs-based learning programmes that are geared towards helping participants achieve their professional and career goals .

ISO 9001:2008 certified

FTC’s TRACK RECORD

Our clients include:

Robben Island Museum Western Cape Education Department City Of Cape Town C.A.R.E. International South Africa Oil and Gas Alliance Department of Public Works Schlumberger University of Cape Town Chevron Road Accident Fund

ISO 9001:2008 certified

FTC’s UNIQUE SELLING POINTS

The way we structure and deliver our courses

Our Customers

Our accreditation status

Our networks

Our people

Our systems and facilities

The programmes we are able to offer

ISO 9001:2008 certified

THE WAY WE STUCTURE AND DELIVER OUR COURSES

Our courses are tailored to client’s needs Our course structure is flexible and designed to match clients needs in terms of time and budget FTC produces its own materials and on an as-needed basis can source reputable materials on the open market We are able to provide on-site training ( e.g. client’s premises) at no extra cost within the Cape Metropole

ISO 9001:2008 certified

OUR CUSTOMERS

We have a sophisticated feedback systems that seriously responds to the needs and satisfaction levels of our clients Our leadership and management courses are attended by large multinationals who find value in our service We have a repeat business rate in excess of 80%

ISO 9001:2008 certified

OUR ACCREDITATION STATUS

We are fully accredited by the ETDP SETA We are one of two private training providers in South Africa that has ISO 9001:2008 certification We hold BBBEE level 3 status with 100% Black Ownership and a 110% Procurement Recognition level

ISO 9001:2008 certified

OUR NETWORKS

We are members of a number of organisations including the Cape Regional Chamber of Commerce, the South African Oil and Gas Alliance the Education Coalition of South Africa and the South African Youth Travel Confederation Collectively, FTC’s owners, staff and associates are able to draw on a wide range of influential role-players through their active involvement in education, training and development for more than 30 years

ISO 9001:2008 certified

OUR SYSTEMS AND FACILITIES

We are the proud owners of our own offices Our conducive training facilities are located in a quiet and central part of Cape Town on the Klipfontein Corridor Our Quality Management System meets international standards

ISO 9001:2008 certified

OUR PEOPLE

We employ a core team of exceptional individuals We have access to more than 300 highly qualified and experienced trainers specialising in a wide range of course content who meet our stringent performance standards The Managing Director, Noel Daniels, has over 30 years experience in education, training and development in the private and public sectors We provide experiential learning opportunities for local and international university students

ISO 9001:2008 certified

THE PROGRAMMES WE ARE ABLE TO OFFER Leadership and Management Business Administration Business Communication Customer Relationship Management Human Resource Management Peer Relationship Management Anti-bias and Diversity Financial Management Train the Trainer Personal Growth Development

ISO 9001:2008 certified

LEADERSHIP AND MANAGEMENT

This programme addresses the day to day challenges that managers face in implementing the latest ideas and theories in the workplace

Courses offered include: Becoming an Effective Manager,

Applied Project Management, Leadership and Management in the African Context, Problem Solving and Decision Making, Mentor and Manage Mentoring programmes

ISO 9001:2008 certified

BUSINESS ADMINISTRATION

This programme is design to develop skills for the efficient and effective administrative and financial running of a department in a large or small organisation

Courses offered include: Business Administration,

Business Contract Management, Office Administration and Management, and Secretarial and Administrative Skills

ISO 9001:2008 certified

BUSINESS COMMUNICATION

This programme is especially designed for people who need to improve the range of English language techniques used by those in leadership and management positions

Courses offered include: International Business, Communication,

Developing Funding Proposals, Presentation Skills, Minute-taking, Business Writing Skills and Report Writing

ISO 9001:2008 certified

INTERNATIONAL BUSINESS COMMUNICATION

The International Business Communication course has been specifically design for international delegates comprising:

Professional Writing Skills Speaking with Confidence

ISO 9001:2008 certified

CUSTOMER RELATIONSHIP MANAGEMENT

The focus of this programme is on improving relationship between companies and their clients and to improve the standards of the service that the company provides

Courses offered include: Customer Service, Skills and

Techniques for Successful Selling, Customer Relationship Management and Marketing on a Limited Budget

ISO 9001:2008 certified

HUMAN RESOURCE MANAGEMENT

This programme focuses on how companies and organisation can ensure that they source and retain the human capital it needs while deriving optimal performance from this critical resource

Courses offered include: Strategic Human Resource

Management, Induction and Recruitment and Selection

ISO 9001:2008 certified

PEER RELATIONSHIP MANAGEMENT

The premise of this programme is that building and maintaining relationships are essential at all levels of society, from the individual and family to nations and the world. Developing and enhancing relationships with peers impact on personal and business success

Courses offered include: Conflict Management, Time and Stress

Management, Integrated Life Management, Negotiation Skills, Team Building and Introduction to Emotional Intelligence

ISO 9001:2008 certified

ANTI-BIAS AND DIVERSITY FOR DELEGATES STUDYING, WORKING AND LIVING IN MULTI-CULTURAL CONTEXTS

This course, which forms part of our Anti-bias and Diversity programme, is specifically designed to assist students to develop critical thinking about diversity, identity and culture

Topics include: Understanding the issues of culture; Exploring

culture and cross-cultural communication barriers and solutions, and; Strategies to create an harmonious working environment

ISO 9001:2008 certified

ANTI-BIAS AND DIVERSITY FOR EXPATRIATES WORKING AND LIVING IN MULTI-CULTURAL CONTEXTS

This training course is designed specifically to assist expatriates to develop critical thinking about diversity, identity and culture in the workplace

Topics include: Understanding issues of culture, diversity and

identity; African culture and its impact on multi-cultural working environments, and; Cross-cultural communication

ISO 9001:2008 certified

FINANCIAL MANAGEMENT

This programme is designed to assist participants who need to be able to understand financial systems and processes whether they have a financial background or not

Courses offered include: Financial Management for All; Risk

and Fraud Management; Forensic Auditing; Banking and Banking Systems; Basic Bookkeeping, and; Financial Auditing

ISO 9001:2008 certified

TRAIN THE TRAINER

This programme is designed to train participants (aspirant and current trainers) to develop the necessary knowledge, skills, attitudes and values so that they can facilitate skills transfer effectively through a well structured and varied programme of learning

Courses offered include: Presentation Skills; Facilitator Skills;

Plan learning programmes, and; Methodologies for Education and Training Events

ISO 9001:2008 certified

PERSONAL GROWTH DEVELOPMENT

This programme focuses on self-development processes for individuals to function optimally on a on a personal and professional level, in all facets of life

Courses offered include: Problem Solving and Decision Making;

Personal Marketing; Creative Writing; Goal Setting; Applied Critical Thinking, and; The Theory of Self-Imposed Limitations

ISO 9001:2008 certified

FTC FACILITATORS We have access to more than 300 highly qualified trainers Our trainers are specialists in a wide range of fields and are drawn from all sectors: business, academic, government and developmental organisations, for example It is required that our trainers have a thorough understanding of adult learning and that they can apply appropriate methodologies All trainers undergo regular monitoring and evaluation All trainers meet our stringent performance standards

FTC FACILITIES

ISO 9001:2008 certified THE FUNDAMENTALS TRAINING CENTRE

FTC CAN PROVIDE THE FOLLOWING

For the client’s account:

Flight arrangements

ISO 9001:2008 certified

FTC CAN PROVIDE THE FOLLOWING

For the client’s account:

Flight arrangements Accommodation

ISO 9001:2008 certified

FTC CAN PROVIDE THE FOLLOWING

For the client’s account:

Flight arrangements Accommodation Airport transfers

ISO 9001:2008 certified

FTC CAN PROVIDE THE FOLLOWING

For the client’s account:

Flight arrangements Accommodation Airport transfers Shuttle service to training venue

ISO 9001:2008 certified

FTC CAN PROVIDE THE FOLLOWING

For the client’s account:

Flight arrangements Accommodation Airport transfers Shuttle service to training venue Catering

ISO 9001:2008 certified

FTC CAN PROVIDE THE FOLLOWING

For the client’s account:

Flight arrangements Accommodation Airport transfers Shuttle service to training venue Catering Sight seeing tours

ISO 9001:2008 certified

FTC CAN PROVIDE THE FOLLOWING

For the client’s account:

Flight arrangements Accommodation Airport transfers Shuttle service to training venue Catering Sight seeing tours

ISO 9001:2008 certified

Company site visits, relevant to occupational interests

FTC WEBSITE HOME PAGE

ISO 9001:2008 certified Visit www.onlineftc.com

for more information

FTC WEBSITE HOME PAGE INTERNATIONAL PROGRAMMES SITE

ISO 9001:2008 certified Visit www.onlineftc.com

for more information

ISO 9001:2008 certified